SA
Sibahle A
Active since Aug 2024
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
Discovery Bank is not honest with their referral fee benefit
I would give Discovery Bank a higher rating if they attended to matters timely instead of me having to resort to giving them a negative review for my complaints to be attended to. I referred my husband more than two months ago. He opened an account and transacted within a week using his virtual card. Neither my husband nor I have received our referral fee. When I called Discovery to ask, they said they will look into it and cannot tell me what the turnaround time for this will be. I don't understand what is taking forever with this and I am once again being disappointed by the service I am receiving from Discovery Bank.
212 replies
7 months ago
Horrible Bank. Private Bank Tier is a Joke!
Horrible bank, I would NOT recommend them at all. Their private client tier is a joke. What private banker? I've been emailing my private banker since the beginning of August and she is plain ignoring my texts. I am currently in the process of moving my debit orders to Discovery and closing this joke of a bank.
53 replies
10 months ago
Thank you Samuel for the great customer service!
I am really impressed by the customer service I received from Samuel Moreroa. From the very first phone call, the constant email updates and making sure he kept me updated every step of the way. Nedbank continues to be a disappointment, always reminding me that I made the best decision switching to Discovery as my primary bank but Samuel is the rose amongst thorns. Great work Samuel, its only a pity you work for such a horrible bank, but that is not a reflection on your level of customer service. Thank you!
0 replies
11 months ago
Horrible customer service. Would NEVER recommend them!
Horrible customer experience. My clicks partner benefit shows activated on the profile but I have NEVER received any cashbacks. I had to call and ask for this and Discovery has been sending me from post to pillar for months on end. A few weeks ago they said they would send me a voucher, I still have not received any further correspondence or update. They told me to keep using Clicks and they will do a backdate and give me my miles - still nothing. Very disappointed in them and would NEVER recommend them to anyone. If I could rate them less than 1 star I would. Absolutely appalled.
116 replies
11 months ago
Would NEVER recommend Discovery Vitality to anyone. Horrible customer service.
Horrible customer experience. My clicks partner benefit shows activated on the profile but I have NEVER received any cashbacks. I had to call and ask for this and Discovery has been sending me from post to pillar for months on end. A few weeks ago they said they would send me a voucher, I still have not received any further correspondence or update. They told me to keep using Clicks and they will do a backdate and give me my miles - still nothing. Very disappointed in them and would NEVER recommend them to anyone. If I could rate them less than 1 star I would. Absolutely appalled.
0 replies
12 months ago
Horrible customer service. Would not recommend!
They are absolutely the worst. If I wasn’t 9 months pregnant dealing with a lot already, I would move all my services to a different provider. My OBGYN claims get rejected because I have nothing left on my medical savings when it’s supposed to be a maternity benefit. I had to call to get this rectified and they are still doing it. I am still waiting for my Clicks cashback, they keep “escalating” and giving me different references, nothing gets done. I also had to call and query about my fuel cashback in order to get something. Don’t waste your time with Discovery, their service is absolutely ********** and disgusting!
58 replies
13 months ago
Do not trust them. Disgusting behaviour.
I am so disappointed in Discovery. I have been with them for years now and I have all of their products. They have not been paying me for my clicks rewards under vitality since I joined. My clubcard is linked and everything. They keep saying they are waiting for clicks to send them the transactions. When I reached out to clicks, they sent me the transactions in a matter of days. Had I not picked this up they still would not have notified me. I've been waiting for months now and I keep being told that they are escalating the matter. Absolutely disgusting treatment and I am considering moving banks.
53 replies
14 months ago
Horrible customer service with cash backs and rewards.
I am so upset and disappointed with my Discovery Vitality experience. They have been sending me from post to pillar since January. I linked my clicks card a while ago but I only realised this year that I never got cashback from Clicks since I linked my card. Discovery is not helping with this, the only feedback I get is that they are checking. I have the full discovery suite but I am really considering cancelling and going somewhere else because the customer service is really appalling.
0 replies
21 months ago
Exceptional customer service! Would HIGHLY recommend!
I received really outstanding assistance from Justine Spilsbury! What an absolute rockstar and magician. She fought for us and made sure we got the absolute best rates, while keeping up updated every step of the way. I would HIGHLY recommend Betterbonds, they exceeded our expectations. Thank you so much Justine.
53 replies
21 months ago
I have been waiting for my refund for 5 years. **** of a company!
If I was able to give this company 0 stars I would. They are absolutely horrible with useless customer service. I have been waiting for my refund for 5 years now. They don't respond to emails and when I call I am sent from post to pillar. What a **** of a company. Do yourself and favour and DO NOT rent a car with them. Absolutely pathetic!
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)