GH
Geoff H
Active since Aug 2024
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Octotel - professional, punctual, friendly and efficient.
Have you ever seen workers run when completing a job? Well 2 employees of Octotel, Quitin Lodewyk and his mate Adiel did just that when ensuring that the Octotel fibre was connected in the manhole to the flat in a complex. They were efficient and punctual and happy to explain. The whole service from Octotel, reinstalling the fibre in the flat, it had been previously removed during renovations, to reconnecting the fibre in the manhole was efficient. They were puctual and friendly. I have no issues with Octotel .
0 replies
10 months ago
Advisory: do not use this ISP! 99.5% 1x star rating
ADVISORY: Do not use this ISP!! Their support is via WhatsApp and you can wait for more than an hour before a consultant replies! Then the conversation is a disjointed 10 to 15 reply this is useless when trying to troubleshoot! Anything that is not on their script can’t be solved and at 16:30 it’s home time and a new agent takes over who may or may not read the previous dialogue. WebAfrica maybe cheaper but if you cannot get the service they offer it is not worth the R100- R150 you save. BOTTOM LINE it takes a special useless type of ISP to be 99.5 1x star rated !! You have been warned.
0 replies
15 months ago
Stanley Flasks and mugs - good luck with the lifetime warranty ☹️
Think your mug has a lifetime guarantee? Well i was given a 340 ml insulated mug from daughter for my daughter for my 70th birthday. After 18 months I noticed that it no longer kept my coffee hot for as long. So I reached out to Stanley via the web and filled in a warranty claim. They contacted via email and wanted photos of the bottom of the mug, where the details are and requested my details again and then sent me a closed ticket notification. I emailed them saying open the ticket and hour the warranty! Another photo and my details again ! Another closed ticket! I wrote again and was requested to send a photo of the days date and all the details again. I rep**** saying you either cover the warranty or you don’t? They accepted and said they would honour my claim. : “We are deeply sorry for the frustration and inconvenience you have experienced. It is clear that there has been a misunderstanding regarding the resolution of your case. We sincerely apologize for this and want to assure you that we are committed to honoring our lifetime warranty. Thank you for providing us with all the necessary information again. Your Warranty Claim has been approved. Unfortunately, the Action Trigger Mug is out of stock, for this reason, we can not replace your item with the same model. We will provide you with a similar product: The Aerolight Transit Mug.” Then followed some correspondence where they didn’t have the correct I had chosen I then chose a colour they had and they rep****: “Your Warranty Claim has been approved and we have created a replacement order for you. As soon as the product leaves our warehouse you will receive an email with the tracking information. Unfortunately we cannot ship it from our distributors in South Africa, so it will be shipped from our warehouse in the EU.” SINCE THEN I have heard NOTHING!!!! Email goes off into a black hole and attempts to contact Stanley on their SA website have failed. Note I did not contact Awesome tools as I did not find their email address linked to Stanley at the time. So is this another one of those lifetime warranty stories that only applies in the US ??
0 replies
20 months ago
Excellent service - I had needless unfounded fears.
Three months ago, I had a silly accident; I bumped into my wheelie bin. I was shocked at the damage the lid of the wheelie did to the hatch door and bumper of the car. Worse I was sure no one would believe me. The owner of the garage where I service my car persuaded me not to get it panel beaten in a back yard and get it fixed with body putty - “it will fall out with time. A boot gets banged a lot. Get it fixed properly, you need to claim through insurance!” So that is what I did, fearing the worst - ridicule by the assessor, loaded excess or even a rejected claim. It was nothing like that. I received courteous treatment, the assessor was very knowable and understanding. The hatch door was replaced as was the bumper - a professional job by a big coach work company and I am so pleased I claimed . Well done to Holland for the excellent treatment and service. This is what you want from your insurance company. Thank you.
53 replies
20 months ago
Does anyone care at WESBANK ?
It is extremely difficult to communicate with Wesbank. You cannot get a warm body to speak to and their complaint system on the web doesn’t work, pressing submit is an act of futility!! So here is my complaint: Since February 2024 my wife,Patti who has general power of attorney for my brother Mr TEM Hoy ID # 55v******xx and I have been trying to get the registration certificates for 3 cars that he bought through WesBank but did not move into his own name. Thus far we have only received the papers for one, despite a trail of emails requesting the certificates, acknowledgment of emails, payments for the certificates (R 335 each - CoCT says this is *******). My brother died on the 7th April and I have been appointed executor and today the CoCT confirmed to me that WesBank is the owner of the 2 cars. This situation is no longer tenable. WesBank has behaved in an unacceptable and unaccountable manner. The first email had this cryptic subject No (CID:cb0j3k0r25j657rdkk The most recent No is: 85084724824 (CID:9zdcv5sydnvm8py4kd) Between those 2 numbers you will be able to track the email trail. Alternatively give me an email account to send the email trail to, plus all the relevant paperwork eg death certificate, executors appointment etc. This has game of dodge responsibility has been going on for 6 months.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)