LR
Lee-Ann Rossouw
Active since Jul 2011
69
Reviews
0
Industries
Reviews
69 reviews2 months ago
Shocking Service and Zero Problem Solving Will
Have been waiting for nearly 4 weeks for my package. First time, courier calls to say he's at the imaginary line between his route and someone else's. Package goes back to the depot (not sure where). Gets resent for delivery, from another province if I understand correctly!!! Now en-route since the 17th. Decided to cancel my order and asked for a refund. I cannot get a refund as IG first has to make sure my package hasn't been delivered. IG can't trace my package, only that's it out for delivery - essentially the goods that I paid for in good faith is MIA. Andri Olivier is supposedly running with the issue but after a few emails it's gone quiet. If you do not stay in a major city do not order from IG.
0 replies
2 months ago
Dawn Wing
Please stop using Dawn Wing for deliveries. They are inefficient at their job and it's frustrating having to deal with the company who delivers packages but cannot use a map to identify which area their drivers should be delivering to. I don't mind waiting but when its because the company can't find me and when they do the driver can't deliver because the location is outside his service area then it starts getting annoying. I had the same issue the last time I bought from IG and in the year since then, nothing about Dawn Wing has improved.
56 replies
2 months ago
Logistics is not Dawn Wings Game
Unfortunately Dawn Wing is not very good at logistics. A package cannot be delivered to me because the driver does not deliver to my area. It's taken 3 days for this information to come to light. How on earth do you send out a parcel with van that does not service the area that the parcel is intended for and then it takes 3 days to figure it out. I've never had a package delivered by Dawn Wing without some kind of hassle.
0 replies
3 months ago
Pharmacy Funnies
Without notice, Dischem has been removed as a HRA pharmacy and now only a select number of Clicks pharmacies are available for assessments. I have to drive just under 50km to get to my nearest Clicks. I tried calling 0860002108 to confirm however the line just keeps disconnecting. What will happen to those who do not have transport to reach these approved pharmacies? Is this Bonitas playing another trick on its members by making it as hard as possible to get the benefit booster? First it's these courier companies that act as pharmacies but are really just a money making scheme and has no benefit to the clients. Now this latest trick. Bonitas is becoming another Discovery!
56 replies
6 months ago
Poor service and Time Wasting
Not only did Bonitas not communicate their option changes as per their own terms and conditions, but now they don't accept digital signatures with the dates contained in the signature. I'm being asked redo the whole form just to add in the date, next to my signature which contains the date. The mi
53 replies
6 months ago
Plan Changes - No notification
It is the middle of October and if I didn't approach Bonitas I wouldn't have known that my plan was no longer available for 2026 and that I would need to select a new plan. Every year Bonitas sends out it's notice for the next years changes, etc. - not this year.
53 replies
11 months ago
Unable to find property.
The courier cannot use gps and cannot find my property. Every other courier finds my property without any trouble. When he calls, the phone cuts out after a less than a minute of speaking. I tried call the company and held the line without anyone picking up at Customer Service. Please let your drivers use maps and give them some air time.
0 replies
11 months ago
Bonitas Network Pharmacy
Bonitas does not play open cards with it's members. If you are on a certain plan you need to use their preferred pharmacy for your chronic medicine otherwise you have to pay a co-payment. What they don't tell you is that you still have a co-payment if the chronic you have is not on the pharmacy or Bonita's formulary. To add insult to injury, it's not like the co-payment is any less than at your regular pharmacy. So whether you use their pharmacy or not you pay.
116 replies
12 months ago
Marara Pharmacy Service
Being forced to use Marara now and as a first time use, the pharmacy just put through a claim without contacting me to discuss my chronic medication or if there are co-payments.
58 replies
12 months ago
Marara Do Better
First time using Marara as Bonitas is now insisting THIS is the pharmacy we need to use. Was not contacted to discuss my script or co-payments. A claim was put through and now I supposed I have to wait for a phone call and if I don't get one, call them myself. The call centre agent I contacted initially to find out how what the process is was helpful but the process he described and what is happening now is poles apart.
58 replies
Review Distribution
5 Star
11 (15.942028985507246%)
4 Star
1 (1.4492753623188406%)
3 Star
1 (1.4492753623188406%)
2 Star
14 (20.28985507246377%)
1 Star
42 (60.869565217391305%)