A
Alison M
Active since Sep 2024
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
I was in the wrong and I apologise for my previous rating of 2 stars
I had unwittingly followed the incorrect procedures when submitting a claim for the first time. This is an apology from my side acknowleging that I had submitted incomplete information when I submitted my claim, as I genuinly though that an anvoice from the Dentist was sufficient, and couldn't understand that I had to also submit my POS statement as well. My apologies for any inconveniences caused.
53 replies
5 months ago
I wasn't sure how to rate this as 3 stars or 2 stars
The service has been very helpful in the past, however once I sent an invoice through, they doubted whether I'd seen the dentist I went to. This is also the very first time I have ever submitted a claim in nearly 9 years The dentist has never dealt with the issue before. I had initially sent invoices through, which she had stamped and signed. The fact that you are questing Dr Rampersad who has dealt with you before is the reason for the 2 star rating. This fiasco is going to cause her a lot of unnecessary work which hopefully will satisfy you Yes, I did go and see her and paid upfront like I normally do, she said I could later claim through OnePlan once she found out I was a member. Your representative also pointed this pertinent fact out to me when I had to become the sole member after my husband's passing last year. I have now had to take my invoices and now they have to match it up with the payments made. Since my maximum claim on the plan for each visit is for R685.00 which is far less that the amount I paid each time I went to her for dental work. I really cannot see what you are being so persnickety about. You'll probably be wanting my bank statements next, which I will have ready for you should the need arise.
106 replies
16 months ago
I have previously posted a review on the Transnet side of Momentum
I have previously posted a review on the Transnet side of Momentum. I would like to thank Toufeeq for his outstanding service for going the extra mile to ensure that I would receive my late husband's pension before the end of the year. My husband passed away suddenly on the 25th July 2024, and Toufeeq really went the extra mile on my behalf to ensure that the payment would go through. Thank you Toufeeq.
56 replies
16 months ago
This is an acknowledgment for the extremely excellent service rendered by Toufeeq who went the extra mile to ensure that I would receive my late husband's pension before the end of the year
This is an acknowledgment for the extremely excellent service rendered by Toufeeq who went the extra mile to ensure that I would receive my late husband's pension before the end of the year. My husband passed away on 25th July 2025, and Toufeeq worked hard on my behalf to ensure that the payment would go through.
0 replies
17 months ago
I would like to rate my transaction with Shauna Lee Barnard who amended my premium after I had sold something due to my husband's passing in late July
I would like to rate my transaction with Shauna Lee Barnard who amended my premium after I had sold something due to my husband's passing in late July. There were a few glitches with the premium adjustments in October. My premium is slightly higher than my deceased husband's premium was, but not to the extent it was in October. She removed the item from my premium for December which actually should have been removed in November. I would like to thank her for her assistance.
0 replies
17 months ago
In a nutshell Telkom needs to learn what Estate Late as per their invoice means
In a nutshell Telkom needs to learn what Estate Late as per their invoice means. A rejection fee for just over R200.00 needs to be paid. When someone passes away a bank account is frozen. My husband passed away in July, they were informed in August to transfer the accounts to myself. In October they issued a final invoice, so I'm a tad irate to get a payment rejection fee for an Estate late account that shouldn't have been debited in the first place. The accounts are transferred to me now, hence the 3 star rating.
0 replies
18 months ago
I've had to downgrade my One plan insurance and would like to review my interaction with Sibusiso Ncambaca who kindly arranged to have it downgraded from November instead of December
I've had to downgrade my One plan insurance and would like to review my interaction with Sibusiso Ncambaca who kindly arranged to have it downgraded from November instead of December. I even got an uploaded schedule sent to my email. I really appreciate this being done despite me giving just over a week's notice.
53 replies
20 months ago
This is my second review of OnePlan insurance
This is my second review of OnePlan insurance. Today I'm rating my interaction with Mereshnie Dheepnarayan. I'm very impressed as she is dealing with a far more complex situation than with any another Company that I've had to deal with since I lost my husband on 25th July 2024. We are presently dealing with 2 policies instead of just 1. My deceased husband was the main member on the initial policy whereas I was the dependant on original policy. I now have a new policy where I have to become the main member. Although the issue isn't resolved yet, I'm very impressed with the communication and support that I have received. Mereshnie has reached out to me during this difficult time and I really appreciate it. Thank you
53 replies
20 months ago
My husband passed away on the 25th of July
My husband passed away on the 25th of July. I sent documents to Sureka Harrypersadh informing her of my husband's passing. I sent his death certificate and signed a debit order twice. I then requested that all further correspondence be forwarded to my email as my husband cannot respond as he is deceased. Then this afternoon correspondence got sent to my husband's email. I thought it was clear that I would be getting the correspondence now. I would like this problem rectified.
0 replies
20 months ago
I had a WhatsApp chat with Thembakazi Mbalane who assisted me
I had a WhatsApp chat with Thembakazi Mbalane who assisted me. Was previously the dependent one the OnePlan insurance until my husband passed away on the 25th July 2024. I then had to become the main member with a different policy number and different bank account. Thembakazi was very pleasant to interact with and hopefully everything will show up as resolved on OnePlan's side in a couple of days. I'm rating the interaction with Thebakazi for now. Will do a second review from my PC once the issue is resolved.
53 replies
Review Distribution
5 Star
7 (70%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
2 (20%)
1 Star
0 (0%)