JU
Johan U
Active since Jan 2011
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
Excellent service
Excellent efficient service. Totally trustworthy. Would recommend to any one.
0 replies
10 months ago
QUALITY-Customer complaint
Excellent call centre service. BUT Telkom Standard Operating Procedure regarding Verification is ridiculous to say the least. Verification implies giving all the clients personal information bar bank details. The call centre agent is only allowed to give his/her name and surname. So the playing field is not level between client and service provider. It took me at least 30 minutes of call time to report a landline fault of my neighbour's. Not any of the two agents gave me a log number. Telkom top management needs to review their operating procedures urgently and adapt to prevent frustration of Telkom clients.
0 replies
18 months ago
Threatening
I paid my fine through my bank before the due date. Now I keep on receiving SMS that a summons might be issued. Get real paymyfines-there are other agencies through which I and others can pay fines. Start thinking out of the box!
0 replies
79 months ago
Superb quality. Delighting the customer!
Quote acceptable. Friendly service and on time. Product excellent. Fuel consumption from 6,25km/l to 7,35km/l. Gained power and torque. Nice sound without being loud! Highly recommended. Drove from Mossel Bay to have free flow unit fitted.
0 replies
81 months ago
Lack of commitment/Quality/Costs
Took my 4x4 in to PE branch as it was closest to General Motors for parts. After decision to skim head at Vdbp branch and install a chip to improve fuel efficiency, vehicle was running well for 3 months. Then head gasket blew. I was requested to return vehicle on low-bed to SAC. After their inspection they agreed a head gasket was blown. On removing the head, a head bolt snapped, which they had removed on their costs. SACPE then refused to fix the vehicle at their cost as guarentee had exceeded the 60 days but not the kilometer specification. The AA was nominated and inspected the scenario and found in my favour as SACPE had not used new head bolts. So 3 months later I had to go and fetch my vehicle. SACPE was not prepared to reimburse me the low bed fee and/or the bus fee to PE. In my view very poor owner attitude and I would not recommend supporting SACPE.
0 replies
81 months ago
Delighting the Customer
Bought seat covers for my HUMMER H3 10 years ago. Driver's side bottom cover got worn through after 10 years in two sections only. Escape Gear replaced the two sections and posted it to me within a week free of charge. Amazing product as original leather seat is still as new. Management and staff top-class. Delighting the customer. Product comes highly recommended.
0 replies
106 months ago
TELESALES MARKETING
<p>Victor was curteous and to the point although he had to go through the motions for every item insured.</p> <p>The two quotes were found too expensive compared to my present premium and cover but the agent is not to blame for this.</p>
135 replies
130 months ago
Excellent service and attention to detail
Apple i-phone 5 was indicated as being in need of a free battery replacement. Branch did not have replacement units. Bought new i-phone 5 S and was promised a trade in value. After quick and effective communication and walking the extra mile, my trade in value was paid out. Great service i-Phone Stores! Compliments to management team!
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
1 (12.5%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
1 (12.5%)