KT
Kelebogile T
Active since Sep 2024
8
Reviews
0
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Reviews
8 reviews1 month ago
Excellent customer service - MS. Zandi Mntande
I would like to express my sincere appreciation for the exceptional customer service I have consistently received from Ms. Zandi Mntande at Kia The Glen since 2023.Ms. Zandi always welcomes me with her warm and infectious smile. She takes the time to go through the vehicle check-in process with me and ensures that I remove all my important belongings from the car before it is taken in for service. She is always patient, professional, and answers all my questions clearly and thoroughly.In my opinion, Ms. Zandi is truly an ambassador for Kia The Glen. Her dedication and outstanding work ethic make every visit a pleasant experience. Because of her excellent service, I confidently recommend that other Kia drivers service their vehicles at Kia The Glen.To the management team, Ms. Zandi is truly a rare gem. Please take good care of her and recognise the value she brings to your organisation.This message is inspired by yet another excellent service experience I received from her yesterday, 12 March 2026.
0 replies
2 months ago
The handling of my research ethics approval and the unfair consequences that followed.
I submitted my research proposal in September. At the time, I did not have access to the research portal and was therefore unable to monitor updates. Once access was granted, the system reflected that my proposal had been approved and clearly indicated that no ethical clearance was required. Based on this official system approval, I proceeded with data collection, completed the research, and submitted my final report. On 24 December, I received communication requesting that I submit a permission letter, which I promptly resubmitted. Thereafter, my report was rejected on the basis that an ethics clearance letter was required. I was informed that I should not have re**** on the approval displayed on the system, but should have awaited confirmation from the Ethics Committee, despite the system reflecting full approval. I was further advised to re-register, effectively placing the burden of this administrative error on me. No accountability was taken for the incorrect approval reflected on the system, even though it directly influenced my academic decisions and progress. I find this extremely unfair, as I acted in good faith based on the institution’s official system. I am now being financially and academically penalised for an error that was not of my making. I am requesting that this matter be reviewed and that I be allowed to re-register without additional fees, as the situation arose due to system and administrative failures beyond my control. I hope this complaint will be taken seriously and resolved fairly.
56 replies
8 months ago
Dishonesty, negligence and poor customer service
My son dropped off my car on the 17th of July and was told that it will be ready within 10 - 12 days which I expected by the 1st of August. 22 days later the car is still with them. I made calls and told excuses of what I would like to hear, then on the 14th of August I made a group call to Steimar and Prime only to discover that, Steimar ordered the wrong part but they never told me nor apologized to me. I suggested priviously for a courtesy and my email was ignored not even a response. I am being inconvenienced by someone's negligence and no care for customer service. I am really disappointed.
0 replies
9 months ago
INCORRECT BILLING
Last month I complained on this platform about being billed incorrect high billing without my fault, and I did not get any response or a caretasy call from them, tha way they dont take their customers serious, and hey went on and billed me more than double my monthly pay R224.90. This month I received a statement that I(9 will be debited more than triple R663.90, what on earth for? I dont owe Telkom this much, can someone address this issue urgently. I AM NOT HAPPY WITH YOUR CUSTOMER SERVICE AND YOUR FINANCE DEPARTMENT.
0 replies
10 months ago
Disputed rejection fee
I informed Telkom of my change of banking details via email, and they decided to debit from the bank that I don't use anymore. Red flag 1 I even went to the branch to update the new banking details. (Negligence and poor customer service). Now they want me to pay the rejection fee of the same amount R202.70 despite the fact that they had to debit the updated bank and was successful. I want the rejection fee to be waivered.
0 replies
11 months ago
I was given a wonder...
I was given a wonderful service, all my questions were answered promptly
58 replies
19 months ago
Bad customer service
I wanted to buy the pork that is on special the lady at the butcher told me it's finished however she passed us with 3 packs of the same pork in the trolley taking them to another room, laughing at us
53 replies
20 months ago
Unacceptable tone to leaners
The tone of the communication Mr. Mfundu Mehlo sent to the Grade 11 leaners at The Hill High is concerning. I think he is in the wrong profession, he is not supposed to be an Educator. The text is in my possession
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)