SM
Sibulele M
Active since Mar 2011
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Flysafair App sucks - do not use their app to add a bag
Usually enjoy using flysafair but not today. How do I end up paying R505 for a bag??? Added a bag to check in via their app. I followed their app steps and paid R155 for the flight I was enroute to the airport for. Tell me why do I get to the airport and am told I paid for a bag for the return flight. I was told flysafair does not do refunds. And was told to pay R350 !!! Day light ******* because of their systems failure - how do I follow your process and it does the wrong thing AND I MUST PAY ???. No difference between taxi drivers and this.
0 replies
4 months ago
The game beam is a ****
Yep it's a **** - tough lesson learnt, don't buy anything from advertised via instagram
0 replies
23 months ago
Someone did a sim swop on my mom's mobile number without her approval, meaning the hijacked her number and WhatsApp
Someone did a sim swop on my mom's mobile number without her approval, meaning the hijacked her number and WhatsApp. They have once attempted to **** her contacts. My mom has gone to Vodacom for assistance and they did not attempt to help her at all - they simply told her there's nothing they can do. They didn't bother to explain why or how her number was swopped without her knowledge, nor attempt to reclaim her WhatsApp. They just sent her packing. If you are on a Pre paid number you will be susceptible to this type of **** and Vodacom will do absolutely nothing to help. This is appalling because how do they just allow for sim swops without authorisation? Surely there's POPI acts and consumer rights being infringed.
106 replies
23 months ago
I was assisted by Th...
I was assisted by Thabiso, he was friendly, helpful and excellent
53 replies
59 months ago
MWEB IS THE WORST! THEY HAVE HORRIBLE CUSTOMER SERVICE
What a rubbish service. All I wanted was fiber in my home, what I did not expect was the delivery of a router with no instructions, 2 days later their fiber installation guys arrive, and say the fiber is up, and provide me with a broadband number to activate my internet. This is surprising as protocol usually dictates that installers ensure that your internet is active prior to their departure. I ask who I need to provide this broadband number, I'm told to talk to the Mweb Tech team, I proceed to contact the tech team. Their IVR is faulty and doesn't pick up DTMF tones, eventually (10min), I manage to get through to a person. I am then told I need to speak to sales, I am transferred to sales which takes another 15 min. I get to sales where I am "activated" and provided with my router credentials - this is puzzling as the expectation is for customers to complete router set up. I try logging into the router, the details are incorrect -sigh. I call the tech team AGAIN and for 2 hours of my life, I am tasked with resolving a router/ONT problem to no avail. I am told the installers will need to come out again (in 7 to 10 days!!!!! for new customer) and I will incur a call-out fee for a service I am yet to use!!! I am then billed for a service that I am yet to use. I call the billing department to query this(again their IVR is a mess) to query the billing and the billing date. I am told that it's because the service is active and I tell them I am yet to use a single MB of their wifi service because I do not have any internet. I am told I need to speak to the Tech team for them to reverse the amount charged for the days I did not receive service - a puzzling move by Mweb's billing dept. I am transferred to the Tech team, they confirm that they will perform a reversal and re-escalate my lack of service problem. I ask about the billing date, they tell me I need to speak to the billing dept, which frustrates me EVEN MORE because I had asked about this in my previous call with billing and they refrained from addressing this issue, instead handling my frustration with irritation and preferring to transfer me to the Tech team. Today I was billed again, an amount exceeding the initial amount billed and you guessed it - STILL NO INTERNET. I feel like Mweb sat down and asked themselves the question: how can we offer the worst possible service and I outdo government-owned Telkom and outdid themselves at being AWFUL to their NEW customers, if I could give a million negative stars I would. I hope this company and their poor services reps fail as a business because their service is ATROCIOUS
53 replies
78 months ago
Do not trust Travel Start
British Airways has got to have the absolute worst customer service and by the looks of it (judging by their lack of response to all the complaints raised on this platform). We were meant to fly to Spain via Heathrow, we asked BA to advise on whether or not a UK visa would be required as we would be in transit for about 2hours or so at Heathrow airport. BA advised us that because we weren’t going through passport control that no visa is required. We also confirmed via the website by entering our flight details to see what were the guidelines for our transit procedure – the website reaffirmed what was advised. Fast forward 2 months and it is time for us to go to Spain, we get to O.R Tambo and are turned away at the BA counter, as you can guess because we do not have UK transit visas!!!! Ensue panic, we tried to contact Travel Start as the tickets had been booked through them and they were difficult to get a hold – it took at least 10 attempts to get through to a consultant, at which point you would either stay on hold or end up speaking to one and the call would cut. They were not very helpful in terms of resolving the problem as we needed to change flights to other airlines (which we thought would be doable as we had also opted for the Flexi ticket option when we booked the tickets). Turns out, the Flexi option only applies to the airline and its affiliates – the former defeating the purpose the latter has no flights going directly to Spain. All in all we ended up having to cancel our trip, request for a refund, which is ultimately going to be 30% of what we paid for the tickets as a bulk of the money is being taken in airline penalties, to add insult to injury we may also need to pay fees to the accommodation people in Spain. All of this caused by BA and their inability to provide accurate guidance to customers. I must mention we did check the UK visa site and it was unclear what the rules were for people who were in transit for 2 hours hence us contacting BA as we had hoped they would be able to assist as that country’s airline and having operated in their country for years. Thank you, BA for ruining our holiday months before it even began and to Travelstart doing the most by being the least helpful besides just trying to force us into booking dates that would ultimately lead to us paying even more money so that we can recoup our ticket money. Thanks for that :(
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)