CG
Corlette G
Active since Dec 2010
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Effortless Insurance, Done Right
My experience with OUTsurance today was a reminder of what insurance should feel like: simple, efficient, and completely hassle-free. My interaction was two-fold. Firstly, I needed to add my pets to the OUTsurance Pet Scheme. As an existing client, I was assisted by Ray Abrahams, who provided high-quality, to-the-point service. There were no unnecessary questions, no repetition, and no wasted time. The entire process was completed in minutes. Insurance should be effortless, and this was precisely that. Secondly, I needed to update items on my personal insurance. Once again, the experience was seamless. Ntombi Ndweni handled the updates with professionalism and ease, making what is usually a frustrating task feel completely painless. Insurance is often described as a grudge purchase, but with OUTsurance, it genuinely doesn’t feel like one. What I received this morning was not just good service; it was thoughtful, efficient, customer-centric service that respects my time. This is how insurance wins loyalty. Well done, OUTsurance, and a special thank you to Ray and Ntombi for making my day that much easier.
1 reply
20 months ago
Terrible Workmanship and Zero Accountability
I had an awful experience with 24-Hour Garage Doors and their so-called "services." It all started when I contacted them to repair my garage door motor. They came out and supposedly fixed the motherboard, but the door still had the same issue. Only later did I find out the actual problem was the power supply. I let it go and decided to give them another chance by asking for a quote to replace my garage doors. Leslie, the person I dealt with, practically begged for the job, even going as far as to downplay negative reviews by blaming them on "jealous family members." I chose to ignore the red flags and hired them anyway. To make matters worse, I also needed vinyl flooring done, and Leslie assured me his team could handle that too. What a mistake that was. The garage door replacement job, initially quoted to take three days, dragged on for five days with Leslie never bothering to come on-site and inspect the quality. His crew needed constant extensions and left things unfinished. They even cut a section of the wall for the door to fit and never bothered to repair it. The vinyl flooring was an even bigger disaster. A two-day job stretched into a week, with the workers grinding and cutting on my tile floors, leaving my home covered in dust and my tiles chipped. Now, only a week later, I see the vinyl is lifting. Clearly, it wasn't properly waterproofed or installed correctly. I reached out to Leslie, who promised he’d be back to fix it, but he’s now avoiding my calls. The workmanship was horrible, and their reliability is non-existent. I strongly advise anyone to stay far away from 24 Hour Garage Doors. They’re unprofessional, don’t respect your property, and don’t deliver on their promises.
0 replies
28 months ago
Unplanned Advertising
I visited the Fourways Mall branch on Wednesday, 14 Feb, to buy the Food *****s Catering Prawn Meat 800g @ R149.99 as advertised on the leaflet. Sadly, the Branch Manager advised me that this item hasn't been ordered and he has no control over it as the leaflets and specials are put together by Head Office. I found this unacceptable. If so, why still upload your weekly specials on the website if you can't deliver against it? I don't think Food *****s will see me that often in the future.
1 reply
33 months ago
Exceptional Service from OUTsurance!
I concealed a substantial pothole incident nearly 18 months ago, severely damaging my rims. As a consequence, I had to replace two rims and tires, covering the excess costs while OUTsurance took care of the rest. This week, I was pleasantly surprised to receive a call from an OUTsurance agent inquiring about a motor accident I had experienced. Initially, I couldn't recall any such accident, but after some investigation, we determined that it was related to my previous tire and rim claim. The purpose of her call was to inform me that OUTsurance reclaimed the excess amount (from the party responsible for pothole damages) and astonishingly, they are refunding my excess. I was astounded by Outsurance's dedication, persistence, and exceptional service. OUTsurance, you truly rock!
1 reply
39 months ago
Fraud impacting cancellation of investment
HelloPeter I am writing to express my utmost dissatisfaction and disappointment with African Bank. I recently became aware of fraud within the organisation, and as a result, I gave notice to cancel my investment with the bank. However, the process of cancelling my investment has been a complete nightmare. I was informed that I needed to visit an African Bank branch to cancel my investment, which I did on Tuesday, 7 March. I sat in the branch for over an hour with an agent, who had to use my personal mobile phone to contact the call centre as her phone wasn't working. This was already a frustrating experience, but it was just the beginning. After much waiting, the Branch Manager was eventually contacted, who phoned someone internally. I was informed that the cancellation had been processed and accepted the penalties. I was told the funds would reflect in my account within 2-5 days. However, when I followed up this morning, I was told that my account had been placed on hold and no communication had been received from the bank. I subsequently contacted the Fourways Mall African Bank Manager, who informed me that my account had been marked as fraud and that I needed to go to the branch again. This is unacceptable. Was the major fraud in African Bank even reported? Why was my account placed on hold, and why was no communication received from the bank? I deserve answers. I am extremely frustrated with the level of service I have received from African Bank, and I intend to lodge a complaint with the Prudential Authority and SARB. I demand that African Bank takes immediate action to rectify this situation and provide me with the necessary information and updates on my account. I expect a prompt response to this letter and a resolution to this matter within a reasonable timeframe.
1 reply
58 months ago
Leroy Merlin Fourways- Awesome store. Service Suck
What a waste of time. I visited the Leroy Store Fourways over the last few days. Awesome store but service, non existing. Same this morning. I arrived at the "yard" this morning. Needed 30 m of 1800mm of fencing.. Obviously too big to fit into a car. After a 30 minute wait I eventually got someone to assist me. I asked can I pay for the roll of fencing now and have my driver pick it up later. Of cause Ma'am, not a problem Lebo replied.... My driver phoned me after waiting 2 hours because, after he showed the invoice I sent via Whatsapps to him with the contact details of Lebo, the wise lade at security decided she needs a peace of paper before she would release 30m of fencing. I had to excuse me from a meeting, drive all the way from Midrand to meet her demands. At this stage I asked to speak to the Branches Manager. After explaining the situation, Mr BM could not understand why I didnt contact him (Jaco) immediately or why his Security officer and Lebo did not contact him..... 2 Hours later...... Leroy, you are not ready to operate in Fourways under Covid conditions and demands. You saw me 4 times this week. Today was the absolutely last. My gospel going forward
3 replies
68 months ago
HORRENDOUS SERVICE, just DAMN SCARY
Dear Mr Hello Peter and Fellow Readers You might be able to provide more logic as, a rather educated individual; I fail to understand. I have already closed my credit card with Nedbank and are also spreading the news for more friends to consider the same. Herewith the background of the most horrendous service received coupled with the most bizarre advice, staff forgetting or too scared to make decisions for the positions they are employed in. Mrs. C Missen (my mother in law) and Ms. F C Romeijn have been friends forever, 30 years, if not more. Ms. Romeijn is from The Netherlands and visited South Africa in her younger years, 6 months out of a year. She bought a property in South Africa and when she was back home in the Netherlands, Mrs. Missen would take care of the property. This was the standing arrangement between the two friends for many, many years. When Ms. Romeijn, now almost 90, has become too old to travel she asked Mrs. Missen to sell the property and gave her a POA to do so. Once this was done, Mrs. Missen enquired what should be done with the proceeds of the funds (more than 7 years ago). Ms. Romeijn advised that Mrs. Missen keep the funds for all the years she looked after her as well as the property. Ms. Romeijn, since has developed slight dementia and is currently staying in a Care Home and her affairs are being taken care of by her nephew Mr. Robert Hartman who lives quite a distance from the Care home. After 5 years+ we tried again….. Mrs. C Missen and I visited the Northgate Nedbank Branch on the morning of 23 Sept 2020. We were assisted by Sibongile (contact number 010 248 9207). Sibongile was very helpful and mentioned the below matter is often seen and should be resolved within a week or two. Sibongile contacted me on 28 Sept and advise that Nedbank`s Legal Department needs to verify the above and of course, this was well understood. I emailed Sibongile on the said date with Mr. Hartmans contact details as well as with the contact details for the doctors who is looking after Ms. Romeijn at the Care Home. We also contacted Mr Hartman to advise the doctors of the history. Mr. Hartman was surprised that this matter was still ongoing as he was of the view it has been resolved long ago and we explained we gave up with Nedbank and then decided to just start the process all over again. I have followed up with Sibongile on a weekly basis with always the same response, “it is legal” On the 29 Oct (more than a month since we were in the branch) I called Sibongile again who said all will be resolved the next Friday, which would have been 6 November. On Wednesday 11 November I contacted Sibongile, again. This time Sibongile forgot to follow up with legal but promised to phone me back. Sibongile phoned back and confirmed she followed up but the legal resource claim she is unable to get hold of Mr. Hartman nor the doctors and she was too scared to make a decision. She also recommended that we do one of the following:- • Ms. Romeijn must either send through her will or • She must come to South Africa to come and sort out her affairs I was wondering, “does this meant, a highly fragile old lady with dementia, who currently stays in a care facility needs to fly to South Africa, during Covid when most countries are still observing International travel restrictions? After a lot of frustrations, I demanded to speak to an Area Manager. Sibongile pleaded I give her time until 14:00 to resolve, so I did. Sibongile phoned back and said all is now sorted, her area Manager phoned Mr Hartman in the Netherlands and Mrs Missen must come in the next day to come and sign the transfer documents. We arrived at Nedbank Northgate at 10:30 am and we started completing and providing all the necessary documentation upon which Sibongile and her Supervisor advised, they are really sorry but they forgot to look at the account before we came in and there is now a dormant hold on the account. Of course, there will be a hold Nedbank as we have been battling for years already to get this resolved!!!!! A new request was then that FICA documentation be provided. Sibongile requested for the ID documentation for Ms Romeijn. Mrs Missen gave her the copy she had however Sibongile now confirmed that we need the doctors in the Netherlands to send an email to state that Ms Romeijn do understand the implications of the POA. We also need to contact Mr Hartman for proof of id (note Nedbank just spoke to him the previous day). This document doesn’t need to be certified but is now required as the dormant hold needs to be lifted and client needs to be Fica`ed???? I received a call from Sibongile this morning who again said she forgot to look at the details received from legal that stated that the domant code needs to be lifted. Again, we are back in circles. Note, Mrs. Missen is in contact with Mr. Hartman on a weekly basis and has never struggled to get a hold of him? Nedbank however seem to be unable to. This matter has been dragging on with similar feedback and results from Nedbank for over 5 years. I suppose this is customer retention….
0 replies
73 months ago
Fast and Furious should just be Furious
Fast and Furious have had my orders for some time now without delivery even though SMS`s were received stating "Customer was not home". After many emails and phone calls it was confirmed that the orders was not packed completely and they need to sort out their floor still. After many attempts to get a delivery time again, I received a confirmation that these orders will be deliver by 15h00 today. Again no delivery!!! I would certainly not recommend Fast and Furious couriers. I will also not purchase from OneDayOnly anymore as they make use of Fast and Furious couriers. Waybill numbers ODOCF2405553S1 & ODOCF2399082S1
0 replies
73 months ago
The saving is not worth the frustration
I have placed two orders with OneDayOnly in May (order 2399082 & 2405553). I understand that we are operating in extreme circumstances but to date I havent received my orders. I have emailed several times without responses, I have phoned with no one answering. OneDayOnly may have good deals but their service is terrible and I will not recommend this to anyone. The saving is not worth the frustration
0 replies
86 months ago
Shocking Workmanship
I contacted Mend a Bath for initially redoing 3 bathrooms. Quote was received and timeline estimated at 3 to 4 days. I subsequently reduced it to 2 bathrooms. My nightmare started when the workmanship started. The resources from Mend a Bath arrived every morning between 10:30 am and 11 to just leave after 14:00. The 4 day job (less bathrooms) was fast turning into a five day job. Mend a Bath resources complaining that they battle to get the job done because of lack of material, enamel and stuff they need. Note, I took leave to be home on the days my domestic was not available. The workmanship was shocking. Let me list a few points:- • Half of the bathroom accessories were not replaced. Some excuses was the walls were still wet (even though some accessories was replaced on same wall). Other excuses was that the *****s went missing. • The one bathroom was done with a foam roller. I think I could have painted better with a foam roller. The other bather was spray painted. • The spray paint dust covered my entire house with layers of dust. This was escalated to the owner, Andrew who said it will be cleaned the very next day. This never happened. • Some accessories was just hanged on *****s, without *****s being turned in. • Some wall tiles were hand painted with the top of the tiles where no one could see, not even being touched. • I complained with the owner from day 1 who in turn promised a site visit. This never happened. I also explained to Andrew what the mess his guys left. He was happy to come and clean it, but 5 days later with a comment that I can just tell my guest that the layers of dust will be taken care of..... 5 days later. In general, the workmanship was shocking and doesn’t seem whether it was done by a professional company. I will not recommend Mend a Bath Gauteng to anybody.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)