MB
Mpho B
Active since Oct 2024
4
Reviews
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Reviews
4 reviews6 months ago
Horrible experience
I arrived at the regency menlyn at around 23:20 on the 14th October 2025 .the hotel clearly said check in was unto 12:00am mind you I was travelling from a different province to attend my graduation in Pretoria. Upon arriving I went to reception to collect my keys, that is when it all went downhill from there. The receptionist said I had to contact my host which I did and to my dismay the phone rang unanswered for the next 40 minutes or more I kept calling and calling and sending messages on WhatsApp. I asked the receptionist if he could help us in any way by checking us into an empty room as it was last easy past midnight and was tired from a long trip. All I wanted was to check in and sleep! I further asked the receptionist if he could provide me with a number for his manager or supervisor who could assist us further as he had said that there was absolutely nothing he could do to help him,at this point I was ready to pay for another room but was skeptical because what if I can’t access the room also. Needless to say I was stranded for more than an hour trying to look for nearby accommodation, until the Samaritan security whom I don’t remember his name, came in and assisted us by calling different staff members until one lady confirmed my room number. The disappointing part for me was that I couldn’t be assisted by the receptionist but rather by security?? Anyway thank you to that gentleman for his kindness and patience. I would not recommend this hotel apartments to anyone. The room was smelling very foul, and the bed had a sinking hole. This was in room 320 by the way.
0 replies
15 months ago
Paid up letter
Firstly thank you Hello Peter for giving the public a platform otherwise these companies would not be held accountable. Secondly I deleted my initial review because in one of my responses I shared my private contact details. Lastly I did receive my paid up letter thank you Hello Peter. To MBD, it is really unfortunate that I had to take such extreme measures to be able to receive a paid up letter, you need to yourselves why that is and CHANGE how you do things. If it means training your staff then so be it but you guys need to do better it’s 2025, be a reputable business.
56 replies
15 months ago
****MERS
I paid up an account then requested for a paid up letter which they said will be emailed to me within 48 hours , it has been almost 2 months now no paid up letter. They have blocked me on their WhatsApp customer care number and not responding to emails. My next step is to contact NCR. ****MERS MBD YOU ARE ****MERS!
224 replies
18 months ago
****mers
This company is very ***** I think they are low-key ******ing people. We used to buy prepaid water all of a sudden we get bills at the end of the month. The last bill we got was R900 for 2 people living in a very small apartment. Needless to say after paying the R900 water bill less than 10 days later we are out of water again even though the call centre said we received 9000 litres of water at the beginning of this month.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)