KK
Kim K
Active since Feb 2011
28
Reviews
0
Industries
Reviews
28 reviews16 months ago
Cheap Chines Inferior Clothing.
Pick’ n Pay clothing Absolute disgrace and waste of money. Fire your buyers, buying cheap inferior clothing isn’t providing quality clothing, in fact it’s the opposite. I’ve bought several T-shirts over the last 2 months and they are disintegrating. Shocking!! I posted on X, some social media manager only responded last week, I complained on the 21/11/2024. I’ll never buy from you again or advocate for people to buy from you. The buyer should be fired. This issue isn’t limited to T-shirts, but also leggings after a few washes you end up with distorted lines. Your clothing is more expensive than Mr Price Sport- casual wear. Fire the buyers!!!
109 replies
16 months ago
Horrific Installation by a DSTV Installer - MTE
Absolute horrific experience with an installer that you recommended. Apart from having to be called numerous times, the installation is horrific. There is a loose cable, it was barely dug underground, it was not put in conduit piping, the cable is already coming through underground. STOP recommending MTE installers. The owner Lazarus admitted that the workmanship is poor and said he’d send them back 12/12/2024, and is now ignoring all my calls. In the event that it rains, water will get in the pipe and blow up the TV, will DSTV pay for a replacement. I have photos of how bad the installation is. Do you even bother to vet these fools? So now I must pay a private contractor. I’ll be sending the bill toDSTV!!!
168 replies
20 months ago
Capital Legacy - simply doesn’t care
When you get removed of the premium paid plan, you mean nothing. Last year, my policy lapsed, I contacted the call centre before it lapsed to say I’d manually pay the outstanding arrears, and confirmed that it was 2 arrears, I was told not a problem, they would notify the department that deals with reinstatements. I got feedback that it was more than 2 months arrears and that my policy would be downgraded to the core plan. I updated my Will on the 24/07, and emailed Danelle Lotttering who confirmed receipt and said that CCD couriers would be in contact to collect. It’s more than a month later and still no Will collection. After emailing 3 people last week trying to find out why my Will wasn’t collected, I was advised by Zinhle that Danelle had resigned. What happens in the event of my death? The wrong Will be the one acted upon. Clearly the business strategy is paid premiums are the most important clients. I’m still not in agreement that I was downgraded, I’m not sure how I’m supposed to get my Will collected. Clearly Capital Legacy just doesn’t care.
53 replies
20 months ago
**************: Adult Special Needs - Premiums
**************: Special Needs Adults/Children do not get a premium concession, but students do. In May this year, when my special needs son turned 20, our premiums shot up by R5k+. Eventually our medical aid was suspended, no one (call centre agents, you never speak to the same one) told me or informed that my son, when he turned 20, would then be viewed as an adult and the premiums increased accordingly, I couldn’t fathom how, why I was being told that our premiums were in arrears, I eventually got an email from admistration@discovery, that he was now viewed as an adult, I asked, based on his disability, if there is a consession for him. I was told NO! How is it fair that tertiary students get a concession but not special needs adults? This is pure and blatant **************. There is no tertiary schools for special needs adults.
265 replies
21 months ago
******* Supersonic Support & Fibre
Less than 1 star. 🌟 I’m at a loss, spent over an hour on hold for your support desk. Being charged over R700.00 a month. My speed test is dismal.Jitter 504ms, download 0,4mpps, upload 47.5mpps. It’s impossible to watch anything on TV, the quality is shocking and it constantly buffers. Your WhatsApp support line has never worked, standard response is: “Please be advised that we are currently experiencing higher call volumes than usual. Kindly bear with us as you may experience some delays in our response times. We sincerely apologise for any inconvenience this may cause. Thank you for your patience and understanding.“ Your social media pages, have so many unhappy customers. I don’t think you really care!! Your client zone: still waiting for a reset link, it’s never worked. After 3 years of being a customer, I’m so over your less than worth it service.
0 replies
29 months ago
Netstar - excessive waiting times - REFUND
Absolutely shocking, a refund is owed to me, service was cancelled on the 19/10/2023, date of this complaint is the 21/11/2023. Get told I must wait another 14 working days for the refund to be fully processed. So you take my money end of September, and have sat on the money for more than a month (based on when the service was cancelled, a month later, you expect me to wait another 3 weeks, to be refunded, that means this whole process from date of cancellation is 2 months. This is beyond unacceptable, and reeks of inefficiencies!! You can log a case number, and no one will come back to you. I highly doubt you are going to refund the interest accrued while you drag out this refund. I refuse to wait another 14 working days.
722 replies
30 months ago
WeBuyCars a load of ****: customer service is deplorable
So….. their sale experience is good, however, when you realise the car they have sold you, is questionable, service of the vehicle, maintenance book not signed or stamped and no inclination of providing this proof, even though it’s part of the sales service. Try cancelling a cash sale, in my case they bought the car back at the price the purchase the previous seller, so I lost R15k, fine I can accept that. Their after sales, cancellation process is for want of a better word, deplorable. I’m still waiting for my service, extended warranty and Netstar to be refunded to me. I dealt with the Dome. Their dealer principal Cherise Rogers, is useless, and could give a hoot about customer service and retaining customers. The finance lady I dealt with, is useless, the car was purchased back to them on the 19/10/2023, I was told it was my responsibility to cancel, the service, warranty & Netstar. These suppliers all told me, it was WeBuyCars’ responsibility. Emails go ignored, and when they are responded to they take no responsibility for being the primary facilitator for the refunds, you get excuses about the finance person being on leave, how she doesn’t know the process. Zero acceptable timelines are provided. In fact you get no timelines. I was planning to buy an SUV from them, but after this experience, I would never touch them again!!!!
537 replies
36 months ago
Virgin Active - #epicbrandfail
Again less than 1 star, my last review on this business, has gone unanswered. Today i found out, that our membership was cancelled, with no engagement from the company, just a unilateral decision. Based off all of the negative sentiment on Virgin Active, it appears that they are not at all interested in being consumer centric, and its their way or the highway, no matter how wrong they are, and how appalling their customer service is. Clearly a brand trust index means nothing to them. I have sent another complaint via their website, and am not holding my breath for a response. #epicbrandfail
0 replies
37 months ago
Shocking: Virgin Active.
Less than 1 star is applicable. Joined, my son and on the 24/03, at the Randburg gym. Was advised that there were arrears in March 2011, we dealt with Simone Barker, advised her we were not aware of these arrears, as no one had ever contacted us. Advised her that regardless a debt according to the NCR, prescribes after 3 years, and you can’t ask us to pay for a debt we aren’t aware of 12 years later. We were told it would be cleared and we could proceed with the membership application, my son and I both received our membership cards. On the 30/03/2023, I get a call from the sales lady from the Randburg branch, to say head office has now gone back on their word, and I must pay the debt (that I’m not aware of), and to call Brad office. I call head office, and advise the lady on the phone, that the so called debt had prescribed and in terms of the NCR you can’t enforce this 12 years later. She became quite rude and told me if I insist on the debt prescribing, we would not be able to ever join at Virgin Active. I told her that her attitude was quite uncalled for, and that Virgin Active isn’t the only gym. I also advised her that I was going to make a formal complaint to the NCR. Virgin Active, had not supp**** any hard copies or electronic copies of this so called debt. The agent terminated the call rudely and put the phone down. Is this the Virgin Active way of doing business and is this the company’s mission and vision statement.
0 replies
39 months ago
Netcare Olivedale Poor Service
Good morning I never thought I’d be complaining and being one of those patients, I was here for a 7 day stay in September last year, and had an amazing experience. I’m back and today is day 7, and the experience leaves a lot to be desired: 1. Food is terrible and is made cheaply, menu is awful, I have complained and this was rectified, point is you can’t expect paying patients to eat poor grade food day in a day out, I suggest your management team and whomever appointed the new caterer eat the food for a week! 2. WIFi hasn’t worked for 3 days, but Discovery medical will be billed for this. Excuse given: it’s the network, loadshedding etc. 3. Hygiene in ward: see attached photo from Room 3, section 9, shared bathroom, towels collecting on the floor, 1 towel was used by the patient next to me to clean her abscess, I asked for our bathroom to be cleaned last night - nothing! Zero regard for infection or disease control 4. Hygiene: same room: dustbin full, not emptied. Hand paper dispenser in the shared toilet has had no paper in there since I’ve been in that room 5. No consistency in patient care: some nurses are amazing and some treat you with disdain, like they are doing you a favour, sometimes meds are dispensed as per the Drs instructions or they aren’t at all. My Drs instructions yesterday was to book me for an MRI yesterday, not done, she didn’t listen and wrote down awaiting results. So Discovery will be billed for a full day of me waiting around for instructions for an MRI that never got done. 5.a: took a full day for my drip line to be changed, you wait hours for pain meds when asking. Excuse:,ward is busy. Then get more staff. Drip stops, green caps aren’t always replaced. I’m really dissatisfied, this is a private hospital, charging premium rates, but not providing the service to match!! I trust that my complaint will be dealt with empathy and I won’t get labelled and treated worse. The outside smoking area is always messy and the bags of garden tree refuse has been there for days. Is it necessary for the night nurses to make noise and talk at the top of their voices? This is a common complaint from other patients. Thanks
0 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (92.85714285714286%)