NM
Nolwazi M
Active since Nov 2024
4
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0
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Reviews
4 reviews14 months ago
Disappointing experience at simbiosis spa coco
I recently visited Simbiosis Spa Coco One and had an incredibly disappointing experience. I booked a treatment and arrived 25 minutes early for my appointment. While waiting, I noticed that other guests who arrived after me were promptly offered refreshments, while I was not. I had specifically requested to swap the scalp massage for a foot scrub before my appointment. I was assured that the change was noted and included in my package, but unfortunately, this was not honored during my treatment. To make matters worse, there was a payment discrepancy. I purchased a voucher last year for R1500, but when it came time to settle the bill, I was told the voucher was only valued at R1300, leaving me with an unexpected outstanding balance. This directly contradicted the information I had received via WhatsApp when I confirmed the details with the admin prior to my visit. Overall, the experience was frustrating and disappointing, and I expected better service, communication, and professionalism from a spa of this caliber.
0 replies
15 months ago
Unauthorised signature
Unauthorised Signature on My Contract Cancellation – *****ulent Practice by MTN I visited an MTN store on 2nd January 2025 to cancel my month-to-month contract. During the process, I was given only one form to sign, which I completed as instructed. However, upon following up recently to confirm the status of my cancellation, I was shocked to discover that someone else had signed my cancellation forms without my knowledge or consent. I was never informed that additional forms were required, nor did I authorize anyone to sign on my behalf. This is a clear case of ********* and possibly *****ulent behavior by the MTN staff handling my request. I am extremely disappointed with this breach of trust and the lack of transparency in the process. I demand an immediate investigation into this matter, clarification on who signed the documents, and written confirmation that my contract has been canceled without any further billing. I also expect MTN to take corrective measures to ensure this does not happen to other customers. If this issue is not resolved promptly, I will be forced to escalate the matter to relevant consumer protection bodies. I look forward to your prompt response and resolution.
0 replies
16 months ago
Refusal to refund for unused services
I am very disappointed with prokard service. I signed up with the company, but I never used their services. Despite this, they have refused to refund my money, even after multiple attempts to resolve the matter. I believe this is unfair, as I did not receive any value for the payment I made. Prokard’s refusal to refund me demonstrates poor customer service and a lack of accountability. I am sharing my experience to caution others and hope this encourages the company to improve its practices
0 replies
17 months ago
Disappointment with refund policy
I subscribed to Isabella Garcia’s skincare products about a year ago, paying R151.48 per month. Unfortunately, I found the products ineffective for my skin and canceled my subscription within the first month. When I requested a refund, I was informed that only store credit would be offered, despite my dissatisfaction with the products. This policy feels unfair, as I believe I am entitled to a full refund under the Consumer Protection Act, given that the products did not meet my expectations. I expected better customer service from such a reputable brand. I hope Isabella Garcia reconsiders its approach to refunds and puts customers’ satisfaction first.
56 replies
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