ST
Simbiosis The Spa at Coco
Unclaimed Business
ST
Simbiosis The Spa at Coco
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nolwazi M
1 reviews | Active since Jan 2020
16 Feb 2025, 07:55
Disappointing experience at simbiosis spa coco
I recently visited Simbiosis Spa Coco One and had an incredibly disappointing experience. I booked a treatment and arrived 25 minutes early for my appointment. While waiting, I noticed that other guests who arrived after me were promptly offered refreshments, while I was not. I had specifically requested to swap the scalp massage for a foot scrub before my appointment. I was assured that the change was noted and included in my package, but unfortunately, this was not honored during my treatment. To make matters worse, there was a payment discrepancy. I purchased a voucher last year for R1500, but when it came time to settle the bill, I was told the voucher was only valued at R1300, leaving me with an unexpected outstanding balance. This directly contradicted the information I had received via WhatsApp when I confirmed the details with the admin prior to my visit. Overall, the experience was frustrating and disappointing, and I expected better service, communication, and professionalism from a spa of this caliber.
Helpful (0)
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Nolwazi M
1 reviews | Active since Jan 2020
16 Feb 2025, 07:55
Disappointing experience at simbiosis spa coco
I recently visited Simbiosis Spa Coco One and had an incredibly disappointing experience. I booked a treatment and arrived 25 minutes early for my appointment. While waiting, I noticed that other guests who arrived after me were promptly offered refreshments, while I was not. I had specifically requested to swap the scalp massage for a foot scrub before my appointment. I was assured that the change was noted and included in my package, but unfortunately, this was not honored during my treatment. To make matters worse, there was a payment discrepancy. I purchased a voucher last year for R1500, but when it came time to settle the bill, I was told the voucher was only valued at R1300, leaving me with an unexpected outstanding balance. This directly contradicted the information I had received via WhatsApp when I confirmed the details with the admin prior to my visit. Overall, the experience was frustrating and disappointing, and I expected better service, communication, and professionalism from a spa of this caliber.
0
Replies (0)rM
retshidisitswe M
1 reviews | Active since Jan 2020
8 Mar 2022, 13:32
Thank you MIchelle
Im here to talk about the lady Named "Michelle" I was at their spa in dec 2021. during my treatment my necklace was taken off and only realised when i was back in jHB because i never take it off. after numerous attempts of getting it back myself, Michelle offered to courier it to jhb at no cost to me. im truly grateful to you because this necklace hold such sentimental value to me thank you so much and I promise I will be back soon
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retshidisitswe M
1 reviews | Active since Jan 2020
8 Mar 2022, 13:32
Thank you MIchelle
Im here to talk about the lady Named "Michelle" I was at their spa in dec 2021. during my treatment my necklace was taken off and only realised when i was back in jHB because i never take it off. after numerous attempts of getting it back myself, Michelle offered to courier it to jhb at no cost to me. im truly grateful to you because this necklace hold such sentimental value to me thank you so much and I promise I will be back soon
0
Replies (0)LM
Loret M
1 reviews | Active since Jan 2020
23 Feb 2021, 06:22
Spa spoil in the forest
I had a gift voucher to use at this spa group of which they have 2 in Ballito area, I used it at the Simbithi branch but I wasn't overly happy and I shared my concerns with the owner Michelle and we chatted it thru try to see what could be done or improve or how why I might have experienced xy&z she then offered me a full body massage at her Coco De mer spa the 2nd one last week. The setting 500 m from the beach and set in a forest style backdrop of this iconic hotel in Ballito I was massaged into ablivion and very greatful for being wanting to make me remember the experience as a happier one than unhappy one. Being in the service industry myself it was encouraging to see people run their businesses on the same as me.
Helpful (0)
|Replies (0)LM
Loret M
1 reviews | Active since Jan 2020
23 Feb 2021, 06:22
Spa spoil in the forest
I had a gift voucher to use at this spa group of which they have 2 in Ballito area, I used it at the Simbithi branch but I wasn't overly happy and I shared my concerns with the owner Michelle and we chatted it thru try to see what could be done or improve or how why I might have experienced xy&z she then offered me a full body massage at her Coco De mer spa the 2nd one last week. The setting 500 m from the beach and set in a forest style backdrop of this iconic hotel in Ballito I was massaged into ablivion and very greatful for being wanting to make me remember the experience as a happier one than unhappy one. Being in the service industry myself it was encouraging to see people run their businesses on the same as me.
0
Replies (0)