GR
Gabriel R
Active since Jul 2011
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
Price Match Promise lies/False advertising
Contact Lens Club were contacted regarding a quote obtained for contact lenses that were cheaper than their website. They came back to say that they needed the online store website, but the optometrist's quote was from the store directly. They said that their T&Cs state that it needs to be an online store, yet nowhere on their website or in theirs T&Cs on the website does it state that fact. They were asked via email for a copy of their T&Cs and the link to their website where that term/provision could be found. All they came back to say is that "Kindly note that we cannot price match with a store that does not have an online platform for purchases. We do apologize for the inconvenience.". Completely dishonest company and false advertising. You cannot say their are T&Cs when they aren't even listed on your website.
0 replies
6 months ago
UCount Rewards issue again
Once again, UCount rewards incorrectly calculated. I logged a complaint on 1 December noting that I wanted a detailed transaction history of my Checkers grocery spend as I could see that the points earned did not correspond to my actual Checkers Spend. The UCount team then came back to tell me that it was correct and send me a statement basically telling me my total spend was Rx which I could already work out from the points allocated. *********** staff clearly. I specifically asked for a detailed listing of transactions. Now I have to wait. THIS IS A WARNING TO ALL CUSTOMERS, CHECK YOUR SPEND AND THAT YOUR POINTS ARE BEING CALCULATED CORRECTLY. I HAVE AN ISSUE EVERY MONTH WITHOUT FAIL. I WOULD SUGGEST STICKING TO EBUCKS AS I DON'T HAVE THESE ISSUES WITH FNB.
2 replies
7 months ago
UCount Rewards Tiering issues yet again
Every month without fail I have an issue with UCount Rewards. This month, they have once again incorrectly calculated my tiering level putting me on a level 4 instead of level 5. This is a warning to everyone that is on UCount rewards, check your tiering level requirements. DO NOT TRUST THEIR SYSTEM AS IT DOESN'T PICKUP all the requirements thereby putting you in the incorrect tiers. FNB doesn't have issues like this and their system actually works.
2 replies
9 months ago
UCOUNT REWARDS - DISHONEST IN CALCULATING TIERS AND POINTS & *********** STAFF
I have issues with UCount rewards tiering since I joined. They update their product rules without informing customers in advance of the changes. They also do not allocate tiering points correctly. A couple of month's ago, I had issues where tiering points were not allocated for my Stansure Insurance product and 3 debit orders on my current account. I was told by Keagan in the complaints department that the Stansure insurance would correctly allocated going forward. My August tiering for this product was not allocated. I logged a query on 1 Sep about this and the fact that my Dischem points were not correctly calculated. They came back only on 12th Sep after phoning in several times, that Stansure Select does not qualify. I pointed out that all Stansure products are covered as per the programme rules. They cannot start selectively choosing which ones to not include unless it is specifically stated. Yet, a couple of months ago they never brought this up and I was told that it would be fixed going forward. Pure lies. Then my Dischem points, I submitted the invoice on the 12th Sep, still no feedback even though this was handed over to their complaints department. I also raised another issues on the 12th with regard to Goals and Gains which despite having met the goal, no allocation was made. I phoned in yesterday (18th) to find out what is going on, and all my queries are still with the back office (3 weeks later). Then i asked to speak to Keagan from their complaints department and he was unavailable. Then within 2 minutes, I commented that I was going to take the matter further and then all of sudden Keagan was available and the consultant was going to transfer me immediately. I simply refused to as they are clearly wasting my time. It is clear from the get go, Standard Bank are ********* and *****ulently not allocating points correctly to my detriment. It is impossible for a system that has been established for so many years to have so many issues. ALL UCOUNT REWARDS CLIENTS - BE VERY CAREFUL AND CHECK YOUR POINTS TIERING AND POINTS, EVEN THE GOALS ACHIEVED.
8 replies
20 months ago
Claim incorrectly processed and useless consultants
sent through a claim for dentistry which Discovery incorrectly processed. When I phoned 3 times to query the reprocessing of the claim as requested, they gave me no feedback on my dispute of the claim. They keep repeating what Discovery processed not realising that they have app**** the discount twice in error. Told them I wasnt interested in what they processed, go look at the invoice at tell me how the amounts correlate even by apportioning the discount against all tariff codes. I lodged a complaint and that was just as unhelpful. The complaints consultant didn't even understand basic maths that if a doctor gives you discount on an invoice and that discount gets apportioned across all the items on the invoice, then the amount paid must be what is also processed by Discovery. Discovery completely messed this simple claim up resulting in my refund being underpaid. It also doesn't help that there is no email service and can only speak to consultants telephonically. The only way to successfully resolve this is to send screenshots which I am unable to do as nobody has given me an email address. They are a useless medical aid who can't process a simple invoice. Still waiting for the claim to be reprocessed for the 3rd time but doubt that I will ever hear back from them as usual unless i phone in again. They promise 2 to 3 days to reprocess yet after 3 unsuccessful requests with no feedback I have resorted to cancelling my membership. I cannot deal with a medical aid that can't even get the basics right. It is not rocket science. If they don't pay out my money correctly after this final complaint, then I will take this matter up with the Council for Medical Schemes.
2 replies
40 months ago
False advertising - Compulsory credit insurance for credit card account
I applied for credit card online and then requested a call back to finalise the application. When the consultant phoned and I enquired about the costs, she told me I need to take out credit insurance balance protection as it is compulsory. Alternatively, I need to provide them with proof of any current credit insurance policy i already have with another service provider. This is absolute non-sense. No other bank makes it compulsory except African Bank. Furthermore, nowhere on the Capitec website or brochures does it say you need compulsory credit insurance. In fact, it only says for term loans that this is a requirement. This is false advertising so be careful of Capitec as all their products have catches which is not disclosed even in their T&Cs. Will also be reporting this to Advertising Regulatory Board.
3 replies
61 months ago
MTN online shop and Rewardsco/Mondo incompetence
On 1st June I applied on the MTN website for a contract. I was later contacted by a representative claiming to be from MTN. She went through all the T&Cs of the contract and then my application was sent for vetting. She informed me that they would come back to me by latest the next morning with feedback from the vetting department. Never heard from them at all. After contacting MTN several times, they told me the application was pending and that somebody would be in contact. By 8th June,, nobody had contacted me and my application was still pending. I was informed that I must contact Rewardsco/Mondo as they are the agent's for MTN's online shop. When the agent phoned on the 1st, she claimed to be from MTN but in actual fact she is from RewardsCo/Mondo which was a misrepresentation. Furthermore, I've now cancelled the application due to the poor customer services and MTN still have the application as pending. I contacted Mondo and they told me it takes 7 to 14 working days for the application to be cancelled as they log a ticket on MTNs system and then Mondo wait feedback from MTN. Online process is supposed to make things easier and quicker not longer and inconvenience your customers. Guess MTN missed the memo and don't value customers. I never had this issue with Vodacom online.
2 replies
61 months ago
MTN online shop and Rewardsco/Mondo incompetence
On 1st June I applied on the MTN website for a contract. I was later contacted by a representative claiming to be from MTN. She went through all the T&Cs of the contract and then my application was sent for vetting. She informed me that they would come back to me by latest the next morning with feedback from the vetting department. Never heard from them at all. After contacting MTN several times, they told me the application was pending and that somebody would be in contact. By 8th June,, nobody had contacted me and my application was still pending. I was informed that I must contact Rewardsco/Mondo as they are the agent's for MTN's online shop. When the agent phoned on the 1st, she claimed to be from MTN but in actual fact she is from RewardsCo/Mondo which was a misrepresentation. Furthermore, I've now cancelled the application due to the poor customer services and MTN still have the application as pending. I contacted Mondo and they told me it takes 7 to 14 working days for the application to be cancelled as they log a ticket on MTNs system and then Mondo wait feedback from MTN. Online process is supposed to make things easier and quicker not longer and inconvenience your customers. Guess MTN missed the memo and don't value customers. I never had this issue with Vodacom online.
0 replies
75 months ago
ILLEGAL BILLING PRACTICES
My parent's qualify for senior citizen rates on all their blood tests and the test requisition form specifically states this. Pathcare then decides because they will get more money on the medical aid rates option, they submit invoices directly to the medical aid for payment. So when I inform them that the invoice should be on senior citizen rates, they raise a credit note. Then within 3 weeks they reverse the senior citizen invoice and re-issue a new invoice to the medical aid on the hope that the medical aid will pay. Invoice previously paid in full are now showing as outstanding because they re-invoiced under the higher medical aid rates. Pathcare seem to think that they can just submit tests for payment to medical aids without the member's approval. We will see what the Ombud has to say about their conduct.
4 replies
84 months ago
NO IT3Bs ISSUED AND CALL CENTRE EMAIL SERVICE PATHETIC
I CONTACTED THE Customer Contact Centre E-mail Unit on 14th June regarding my tax certificates for 2019. After several emails back and forth I get told that my current account doesn't have an IT3B, yet I requested IT3Bs for all accounts (even closed ones) as I had fixed deposits accounts which were closed during the tax year. It is now the 6th July and I still didn't receive a response. So I had to phone in and get told the same thing that there is no IT3B for my current account. Then I told them that I had other interest bearing accounts and for them to look again. I wasted my time for 10 minutes telling them the exact accounts that I had and like 30 minutes after our call, the consultant phoned back to say that he is emailing them to me. The consultant then missed one account and I had to email him back. I emailed the complaints department on the 3rd already and they also didn't bother to reply. So today I actually went into the branch and closed all my accounts with Standard bank. What a relief that I don't have to deal with them anymore. And they are planning on closing branches? People clearly still need to visit a branch to even get basic documents or cards issued despite having signed up for e-statements, etc. They will be quick to phone and offer you their products, but required tax documents, you must instruct them to issue them and then you must give them all the account numbers as well. Good riddance Std Bank.
3 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (16.666666666666668%)
1 Star
25 (83.33333333333333%)