NS
Norman S
Active since Jan 2011
18
Reviews
0
Industries
Reviews
18 reviews67 months ago
MTN In Breach of Contract by charging R700 extra in one month/ no end in sight.
Good day Sir/Madam, Having contacted you about my very on going bad experience with MTN, my contract is R1299 a month and i have 2 other contracts of R199 with NTN, and on the 27 th September,2020 R2210 , was deducted from my account I phoned last week and spoke with Palesa, who said she'd get a manager to contact me, and didn't, and then MTN asked me to do survey and I complained and didn't here further.on friday last week and spoke with Buhle, and she said I'd be contacted by a manager Thami Gumbi and didn't hear further, I took this up with Hell Peter,com over the weekend and haven't heard anything, I then phoned and spoke with Brenda phiri today who told me I must pay extra as i had gone direct, and i believe they are in breach of contract, as i have never agreed to this. After being cut off again I phoned and spoke to Lunga mzobe who said he'd get a manager on the line, and someone said hello, and was cut off . I then get 2 messages saying the matter is closed. What kind of company is this without any regard for consumers and reckless behavior. When does their MD take any notice at all? recommend them to who?
0 replies
67 months ago
OVER BILLING OF MY TOTAL OF THREE CONTRACTS AND SHOCKING TREATMENT, BEING IGNORED BY THE MANAGEMENT OF MTN
I have 3 contracts with MTN and my monthly deduction for all 3 was R1,496 as at February 2020 and R1,604 on the 26th August 2020 and R2,210 Having phoned on the 27th I spoke to Palesa querying this R2,210 deduction and she informed me that her office would come back to me that day to sort my query out. Having not heard anything I received a review request from MTN asking me to rate Palesa's service - I complained about the large additional deduction saying I was extremely unhappy and would they get someone to come back to me but no-one did. On Friday the 2nd I phoned again and spoke to Buhle and told her about my very serious concerns and she said she would get the manager, Thami Gumbi to phone me but I haven't heard from him. I find this total lack of service unacceptable and the best business MTN can get is 1 Repeat business and 2 Advertising by word of mouth. This matter is very distressing and needs urgent attention from the MD of MTN as this treatment of clients is totally unacceptable. I wait to hear further as a matter of URGENCY.
53 replies
79 months ago
Defrauded - traveller cheques charges put through my account three times in one month
I refer my conversation of today where I reported that I had been defrauded in the 2017/2018 tax year on three occasions where plus minus R200 was taken out of my account to pay for travelers' cheques overseas and your manager in the fraud department, Geoff Hirst, refused to refund me these monies although the fraud occurred in your bank. Now doing my next tax return I find in April 2018, that is the 03rd of the fourth 2018, R69 was taken off me and again on the sixth of the fourth R71.50 was taken off me and the sixteenth of the fourth R38 so total amount defrauded in one month was R178.50 and I am still working through the rest of the year. I am thinking very seriously about closing my account and going on with Standard Bank – I do have an account with them already. I also want to know why is it that when I reported these travellers’ cheques' frauds the previous year, 2018, why is it continuing? I am expected to pay for this fraud which appears to be an inside job.
105 replies
81 months ago
FROZEN FOOD PURCHASE
I went to buy frozen vegetables at Woolworths, Ferndale Village, and the cashier, Viginia Molamani, put the item through twice and then said that it would need to be done again - I refused and complained to the manager, Palesa Nam, and was told that these transactions would be reversed within 24 hours - the one payment was reversed but not the other - I am still waiting! The purchase was R227 +
0 replies
82 months ago
Rub bishy Service from Fury Toyota darrenwood, who treatecd their clients as if they're dirt and a nuisance and ignore them.
Having gone onto HELLO PETER.COM in the last week I see that I've spent R22 400 on a repair bill with you, and R7 700 to fix 2 windows and my front vetilaion, where I was informed by Mike your service manager that the cable was a problem, and the outside air couldn't be sealed out of my Toyota Etois , and I must now take a total loss and the ventilation cable doesn't work and the car cannot be sealed and the question arises what did I pay for.? seeing as cant be bothered to answer what is the view of Toyota SA. Do you think you have a monopoly of the local market , There is RUDE AWAKINING AWAITING YOU . 2 HELLO PETER REPORTS AND YOU DON"T EVEN ACKNOWLEDGE YOUR CLIENTS, and in case you don't know this is consumers world,. I'll be taking this matter further.
0 replies
83 months ago
REQUEST TO REPAIR TWO FRONT WINDOWS AND VENT OF MY TOYOTA ETIOS
Having taken my car to the above garage to have the two front windows fixed as they were not closing and also to have the vent closed when I am driving down the road. the following happened:- The total bill was plus minus R7,300.00 and the windows were fixed. However the vent to close out air outside of the car whilst driving was not fixed and the service manager, Mike, said it could not be closed as the new cable was faulty and he also said that it is not possible to seal outside air. Having driven for fifty years, I have found that it is possible to seal out the outside air and also this is faulty workmanship as the cable doesn't allow for opening and closing the vent I don't understand what I paid for. I therefore seek a full refund plus fifteen percent interest and seen as they are not capable of doing the job, need to make arrangements to take my car elsewhere.
0 replies
83 months ago
Poor repair of car vent
Having taken my car to the above garage to have the two front windows fixed as they were not closing and also to have the vent closed when I am driving down the road. the following happened:- The total bill was plus minus R7,300.00 and the windows were fixed. However the vent to close out air outside of the car whilst driving was not fixed and the service manager, Mike, said it could not be closed as the new cable was faulty and he also said that it is not possible to seal outside air. Having driven for fifty years, I have found that it is possible to seal out the outside air and also this is faulty workmanship as the cable doesn't allow for opening and closing the vent I don't understand what I paid for. I therefore seek a full refund plus fifteen percent interest and seen as they are not capable of doing the job, need to make arrangements to take my car elsewhere.
0 replies
83 months ago
Defrauded and old account left open dispite instructions to close the account
About two months ago I faced a fraud case with an online trader by the name of O-Invest. Having gone into the Randburg branch and spoken to Mohammed and informed him of this fraud and asked him to close the bank account, he referred me to Thulani to open a new account and Thulani was to see that all of my payments were to go through the new account - Mohammed insisted on not closing the old account and telling me the R3,500 deduction for O-Invest had to go through first as their fraud department would want to see where the money had gone to and refund me. Geoff at the fraud department then said it was my problem - I have now incurred a loss as a direct result of Mohammed not taking my instruction to close my account. Also the deductions went through on the old account and I was being threatened with overdraft costs. Having called and seen the manager, he wrote those off and to my surprise a further deduction was made against my old account on the 16th of June 2019. this shows gross incompetence on the part of Thulani and Mohammed and the manager at Randburg branch, Republic Road, as the account has still not been closed. Over and above this my bank card was cloned in the 2017/2018 tax year and on three occasions travellers cheques were bought overseas - the fraud department told me it's my responsibility as I didn't report the fraud within 30 days and referred me to the small print on their statement which I didn't even know about - I believe I am being treated unfairly and expected to take losses which are not for my account - I find Nedbank's hard-hearted callous attitude towards me totally unacceptable and they are grossly inefficient.. I look to them for compensation of plus minus R5,000.00
56 replies
87 months ago
1. Unauthorised deductions from Norman Silks' Nedbank savvy current account/ 2. Non receipt of greenback rewards despite repeated requests
Having emailed a complaint on the 10th of Februrary 2019 re unauthorised amounts being taken out of my current account in the 2017/2018 tax year. These amounts were R50, R43 and R82 for travellers' cheques on three occasions namely the dates being 30th of August 2017, 01st of September and 26th of January of 2018. There hasn't been anyone to even bother to come back to me. I looked to Nedbank for a refund of these monies plus 15 % interest and R500.00 compensation. I find this fraudulent behaviour totally unacceptable. I have banked with Nedbank for plus minus 10 years in Johannesburg and previously in Durban for plus minus 20 years. This type of behaviour destroys trust in customer trust and loyalty. One wonders how many clients are suffering the same effects? I await to hear from Nedbank urgently. I have asked about Greenback rewards on a number of occasions and still there is a nil balance in the Greenback account.
56 replies
88 months ago
Poor service from MTN Benmore branch which boarders on ineffeficients potentially fraudulent behaviour.
I entered into a contract with MTN for 10 GB +- 6 months ago at Northgate shopping centre. After 2 months my daughter and I went to the Benmore branch and filled in an amendment form to reduce it to 5 GB where the premium was supposed to be reduced from R299 to R199 but this didn't happen. I have a cell phone contract with them that I renewed and upgraded my phone contract to a J5 Prime for the following 2 years. I then complained at the MTN branch on Rivonia and Summit Rds, where I renewed and upgraded my contract Sandton police station. The lady advising us there said she couldn't do anything about it but I must call at the Benmore branch where I made the amendment which they never bothered to action. having been very busy I called at the MTN Benmore branch on Friday 18th of January and spoke to the young man on duty and complained about this matter and the lady in question who was to dealt with this amendment was dealing with another client. I then asked to speak to the manager and the young man informed me that he was on leave and I was kept waiting for a couple of minutes - I walked out and told them I was going on Hello Peter.com and they were indifferent about this matter. They just ignored me. I now seek compensation from MTN of the +- R500 + addiotional R1000 compensation for the gross inconvenience and lousy service that was taken off my account without my consent. MTN need loyal clients and this is the 3rd contract I have signed with them. I don't believe that they know very much about customer service and loyalty and therefore repeat business.
61 replies
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3 (16.666666666666668%)
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15 (83.33333333333333%)