SC
SG C
Active since Dec 2024
96
Reviews
0
Industries
Reviews
96 reviews2 months ago
Momentum handed the pension fund of frail elderly clients to a foreign agent without ensuring proper service continuity
Momentum handed my pension fund over to another entity in Namibia, a foreign country, without my approval. Now it is a daily struggle to communicate with the new entity, as the communication channel approved in my official file, namely an email address, is not accepted by the new entity in Namibia, or Namibia did not read the file. There is no other way of communicating with my life-giving pension, so crucial communication is not being attended to like it was before the hand-over, for example: On 17 February the required annual Proof of Existence certificate was emailed to Momentum Namibia, asking for acknowledgement of receipt. Three days later Namibia indicated the certificate is missing, so it was sent again and again, asking for feedback. Again no feedback was given, appearing as if the email address previously approved, is not accepted anymore for correspondence. There is not even an automatic acknowledgement of requests as is common practice in South Africa. This Proof of Existence also contains my new phone number, therefore both email and phone number are now in limbo until Momentum Namibia accepts it. How are we supposed to communicate in the meantime? I spent three days being wheel-chaired between police stations, post offices, and assistants with computers, without this correspondence getting resolved. Now I have to arrange new assistants next week to try again. The Post Office has no way of getting a letter safely to Namibia, it has to be email. This unapproved hand-over of my pension to a foreign agent is not going well. Please help get your new administrators in Namibia to understand the needs of the elderly pensioners you handed over, acknowledge our previously approved communication channel namely janmconradie at gmail dot com, and to respond timeously to issues wherein our lives depend on you, SG Conradie.
0 replies
2 months ago
Momentum handed the pension fund of frail elderly clients to a foreign agent without ensuring proper service continuity
Momentum handed my pension fund over to another entity in Namibia without my approval. Now it is a daily struggle to communicate with the new entity, as the communication channel approved in my official file, namely an email address, is not formally accepted by the new entity in Namibia. There is no other way of communicating with my life-giving pension, because postal services do not work, my cell-phone cannot call internationally and I am almost completely deaf in a wheel-chair in frail-care anyway. I sent crucial correspondence to Namibia regarding this pension, for which I need assistants to come and help me each time, but then there is no response from Windhoek, so I have to rearrange assistance again for another time. This is extremely stressful for a 91 year old pensioner in frail-care to not be able to communicate anymore with your new pension fund managers. My annuity contract is SR 0 1 4 9 8 8 1 6 3. Please email to the approved email-address in your records, not to my informal h e l l o p e t e r address. This hand-over is not going well. Please help get your new administrators in Namibia to understand the needs of elderly pensioners you handed over, our previously approved communication channel namely janmconradie at gmail dot com, and to respond timeously to issues wherein our lives depend on you, SG Conradie.
53 replies
3 months ago
Thank you for dealing with our queries
Instead of always just complaining, I think one should give credit to the team who answer and follow up complaints here on Hello Peter. Every time there is fast reaction, solutions and follow up until it happens. There is no better customer service experience in this forlorn country, than here on Hello Peter and, in particular, Sanlam. I would feel completely helpless without this support. Thank you.
56 replies
3 months ago
Elderly investors excluded by Sanlam's decision to phase out paper forms and go online, frailcare patient now lost access to my money after decades of patronage
I used to be able to transact with Sanlam for decades by completing forms, but now that is phased out, I have to register online. As 91-year old frailcare patient with no internet access, I had to waste hours of my children's time to help me register, but the cellphone PIN never comes and I told them to go home. I am therefore technologically excluded from accessing my own decades-old investments. My own hard-earned money out of reach due to Sanlam's elderly-unfriendly policies. I would rather cash in my investments than face this situation, it is stressful. Please provide me with a face-to-face Afrikaans appointment at a wheelchair-friendly Sanlam office in Pretoria to personally bring all my documents to do a disinvestment before my mobility deteriorates further. I will get family to bring me there any time in the next two weeks before their university begins. I have only 15% hearing, all communication must be by email or in person. You can use my official email address on my profile or my HelloPeter address. I will have a nurse help me check it daily. Regards, SG Conradie
336 replies
3 months ago
Momentum annuity pension payments are now unreliable, with no communication, causing frailcare patient panic
Urgent: My Momentum annuity has been working well for years but suddenly since November 2025 problems began, requiring a complaint before Momentum reacts. Obviously there is now stress and anxiety on my part, but my queries to contact persons at Momentum Annuities remain unanswered. If there are problems or any changes with life-sustaining pensions, should Momentum not communicate timeously? This is extremely stressful for a 91 year old pensioner to find the January pension again delayed or missing! My annuity contract is SR 0 1 4 9 8 8 1 6 3. Please email to the address on your records or to my h e l l o p e t e r address. I am 100% deaf and in frail health. My proof of life and SARB regulations regarding Namibia were all in order, why now this sudden lack of communication and support without consultation? Help please, and communicate timeously about issues where our lives depend on you, SG Conradie.
224 replies
4 months ago
Very convenient TreeBean in-store coffee shop plus an excellent butchery #BlackFriday
In a country where standards sink elsewhere all the time, the excellent butchery and very convenient in-store coffee shop at Wonderboom Junction Spar, is a relief. So rare in today's South Africa, thank you. Some people here expect a five star dining experience for R37, which is what cappuccino with milk tart costs, because they do not understand cost-efficiency. But smart folks appreciate what you are doing for tired shoppers who just need a strong coffee and a chair in addition to a butchery that does not smell bad.
0 replies
5 months ago
Momentum annuity pension payment disappeared causing frailcare pensioner panic
Urgent: My Momentum annuity has been working well for years but suddenly the November 2025 pension payment is missing and my queries to contact persons at Momentum Annuities are all returned undelivered. This is extremely stressful for a 91 year old pensioner. My annuity contract is SR 0 1 4 9 8 8 1 6 3. Please email to the address on your records or to my h e l l o p e t e r address. I am 100% deaf and it frail health. My proof of life and SARB regulations regarding Namibia were all in order, why now this sudden lack of communication and support? Help please, SG Conradie.
430 replies
5 months ago
Excellent butchery and very convenient in-store coffee shop #BlackFriday
The excellent butchery and very convenient in-store coffee shop at Wonderboom Junction Spar, make us come to this shop regularly. So rare in today's South Africa, thank you. Some people here expect a five star dining experience for R37, which is what cappuccino with milk tart costs, because they do not understand cost-efficiency. But smart folks appreciate what you are doing for tired shoppers who just need a strong coffee and a chair.
0 replies
5 months ago
Excellent butchery and very convenient in-store coffee shop
The excellent butchery and very convenient in-store coffee shop at Wonderboom Junction Spar, make us come to this shop regularly. So rare in today's South Africa, thank you. Some people here expect a five star dining experience for R37, which is what cappuccino with milk tart costs, because they do not understand cost-efficiency. But smart folks appreciate what you are doing for tired shoppers who just need a strong coffee and a chair.
0 replies
5 months ago
Very convenient in-store coffee shop and excellent butchery #BlackFriday
Excellent butchery and very convenient in-store coffee shop make us return to Wonderboom Junction Spar. So rare in today's South Africa, thank you. Some people here expect a five star dining experience for R37, which is what cappuccino with milk tart costs, because they do not understand affordability. But smart folks appreciate what you are doing for tired shoppers who just need a chair and a strong coffee.
0 replies
Review Distribution
5 Star
11 (11.458333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (2.0833333333333335%)
1 Star
83 (86.45833333333333%)