LN
Lerato N
Active since Jan 2025
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Missing item
Dear Customer Care / Management Team, I am writing to formally escalate an unresolved complaint regarding an order placed on 1 January at your Dobsonville Mall branch via your app. The order consisted of two large pizzas, one small pizza, and one pizza wrap. Upon delivery/collection, I discovered that the pizza wrap was missing, despite being paid for in full. I immediately attempted to report this issue using the email address provided on your app, however my email failed to deliver and I received a failed message response. Due to this, I proceeded to contact your team via Facebook Messenger. Through Facebook, I was issued with a case number and assured that I would be contacted. To date, no one has contacted me via phone, email, or any other platform regarding this matter. I have since made numerous follow-ups on Facebook, and on every occasion I was told the same thing — that a follow-up had been made and that I would be contacted. Unfortunately, these assurances have not resulted in any feedback or resolution. The issue remains outstanding, and the lack of accountability and communication is unacceptable. It is extremely disappointing that a matter as simple as a missing item has gone unresolved for this long, despite my repeated efforts to follow the correct channels and my patience throughout the process. I am now requesting urgent intervention and resolution. I expect to be contacted without further delay and for appropriate restitution to be made for the missing pizza wrap, whether through a refund, credit, or another suitable resolution. Should this matter remain unresolved, I will have no option but to escalate it further through formal consumer complaint channels. I trust that this escalation will finally receive the attention it deserves, and I look forward to your prompt response.
0 replies
3 months ago
Missing item
Dear Customer Care / Management Team, I am writing to formally escalate an unresolved complaint regarding an order placed on 1 January at your Dobsonville Mall branch via your app. The order consisted of two large pizzas, one small pizza, and one pizza wrap. Upon delivery/collection, I discovered that the pizza wrap was missing, despite being paid for in full. I immediately attempted to report this issue using the email address provided on your app, however my email failed to deliver and I received a failed message response. Due to this, I proceeded to contact your team via Facebook Messenger. Through Facebook, I was issued with a case number and assured that I would be contacted. To date, no one has contacted me via phone, email, or any other platform regarding this matter. I have since made numerous follow-ups on Facebook, and on every occasion I was told the same thing — that a follow-up had been made and that I would be contacted. Unfortunately, these assurances have not resulted in any feedback or resolution. The issue remains outstanding, and the lack of accountability and communication is unacceptable. It is extremely disappointing that a matter as simple as a missing item has gone unresolved for this long, despite my repeated efforts to follow the correct channels and my patience throughout the process. I am now requesting urgent intervention and resolution. I expect to be contacted without further delay and for appropriate restitution to be made for the missing pizza wrap, whether through a refund, credit, or another suitable resolution. Should this matter remain unresolved, I will have no option but to escalate it further through formal consumer complaint channels. I trust that this escalation will finally receive the attention it deserves, and I look forward to your prompt response.
0 replies
4 months ago
Deduction on my Acc
They have been deducting R150 from my account for months without my authorisation I contacted them and was given a WhatsApp number and I never received any response I want my money back
0 replies
5 months ago
Rivonia Village Checkers- Mildred Shipalana(Front - End Controller)
Great service from Mildred Shipalana - Front end controller from Rivonia Village Checkers She assisted us in the most friendly and professional manner. She went above and beyond to make sure that we were satisfied I left the store happy and satisfied with the service Thank you Mildred you are a star
0 replies
16 months ago
No Service No Debit
I am extremely disappointed in them. How can one be charged for a service they never received? I'm being blacklisted for stopping them from debiting my account because they never assisted me. The last time I spoke to the consultant, I told her I was skeptical about using their service and therefore would get back to them once I had decided whether I wanted to use their services. A month later, I received an email stating that I needed to pay their fee because they tried to debit my account and couldn't access it due to my cancellation of the debit order. I rep**** by explaining that I never used their services; I simply told the consultant I would get back to her once I had made a decision. I would like to understand how and why I am being blacklisted for a service I never received.
56 replies
16 months ago
Debt amount unchanged for over 6 years
My grandmother has been paying the same debt every month, but the outstanding amount remains unchanged, even though she stopped using her Jet card 5 or 6 years ago. Despite her regular monthly payments, the amount owed has not decreased. Whenever she calls to inquire about the issue, she is put on hold or hung up on. I even sent them emails starting from last November, but they never responded.
56 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)