PB
Pieter B
Active since Jan 2011
21
Reviews
0
Industries
Reviews
21 reviews7 months ago
Consistently Useless
They are at least consistently useless. Pay for a seat reservation, and get moved... I just started getting used to your flights being late, now I get to pay and plan for services you just cancel with no notification. Can't wait to fight for my refund
0 replies
8 months ago
No Service
I placed an online order on the 29th of July, with a lead time of 5 - 10 working days. I followed up on WhatsApp with Nadine on 12th Aug, she told me Arno will contact me, he never did. Followed up again on the 21st Aug, and was told Arno would contact me on that day, I'm still waiting. on the 28th, I asked for an update or a refund by end of day - It's the 29th and no one has contacted me. I'm not saying they are horrible, but I am saying buyer beware.
53 replies
23 months ago
The customer is always wrong, prove otherwise (and pray they don't mess up your line speed again)
I recently did a line upgrade - it went like the first one - which is to say that the process of requesting it is awsome, then afterward you realise that they only upgraded the upload and not the download AGAIN... and it's followed by all the reasons why you have to prove to them that you are not lying, it really is them... to the point where everything is in fact broken... The client is always wrong seems to be their motto - but they always seem to be the party at fault in the end?
0 replies
31 months ago
They will take your money for nothing - just avoid them
I cancelled my service 8 months into it after moving from another provider. Even though they didn't install any infrastructure (Vumatel), they want to charge a two and a half thousand... I was willing to pay the activation fee, but not that - I was informed yesterday that it will be escalated to management. The debit order went off my account last night taking it.... So be warned, they have no service and will do you in - stay away from Vox Telecom - I just paid for an installation they never did
262 replies
44 months ago
Don't Claim - 3 Weeks and they don't know where they towed my motorcycle
Today marks 3 weeks since my motorcycle accident. Discovery towed away my motorcycle. After which I went to hospital... After a 37m 35s call today (since no one from Discovery has ever voluntarily contacted me to give an update), being verified twice and transferred multiple time - Discovery still doesn't know where my motorcycle is, nor has it been assessed. They did mention that Auction nation wants the Sheriff Towing sheet... to which I replied I provided it a week ago. I have also had 3 different claims consultants, not that it's worth mentioning, as none of them have ever given me an update on my claim or communicated anything to me in three weeks... Lesego Sekoele, Neliswe Khumalo and Tshiamo Seripe, you may all be nice people, but you do not belong in a career focusing on client service.
134 replies
44 months ago
Great people, but that doesn't get stuff fixed
My initial experience with an accident and Moloko Mathabathe was excellent. However, that was a week ago today (Tuesday last week). On Wednesday I phoned after no one phoned me within 24 hours as their SMS indicated - but my call was dropped after holding. Phoned again on Thursday, some thing happened - so finally just emailed the police report and case number. Finally Friday, after 10 minutes of holding, I get through. The lady on the phone (I didn't take her name - but very nice and friendly) didn't have any feedback on my vehicle, other than re-assigning it to a "specialist team". I did finally get communication yesterday afternoon from Moloko (accident reporting - emergency assist division) to check up on me and remind me to write the review... in short, great staff, friendly and helpful, but a general institutional problem, as my expectation is not friendliness, but a fixed motorcycle, or at least a status update a week later (or 24 hours later per the sms they sent after the accident).
282 replies
53 months ago
Non existent service
On the 14th of November, I UPGRADED my 100Gb LTE to 250Gb, however on the order I noted that they charged me for sim card. I logged a query and got a call back a couple of days later. The lady informed me that they won't ship a sim card to me, I then asked about the charge - at which point she stated that she can't speak to that. I then asked her to cancel the order as well as my current package, as I can't deal with a company that phones back days later, without the information that I queried. I then got debited in November for the new package (with the sim and activation charge). I reversed the debit order and then I made payment for the 100Gb package (as contractually I have to give a month's notice)- as that was my instruction. I emailed the accounts department and informed them of the above. The reply I got, was "please advise if we must debit the December invoice 02/12/2021?" So I explain their mess up, and instead of fixing it - I get "when can we take the rest of the money?" I once again explained. On the 4th of December, I finally phoned after no response, I got through to Amy, as Liz who was working on the call was on tea break. After another lengthy explanation Amy confirmed that either her or Liz would get back to me as soon as Liz returns. Unfortunately I believe Liz has gone missing - as I am yet to receive that call. My view - stay away from Vox - terrible service, terrible admin - you are better off looking for a different provider.
53 replies
72 months ago
Be Aware - No after sales support
I moved over to Discovery Insure in January 2020. Part of the reason being that they reward you by paying back your fuel and transport spend based on your behavior. So to make sure I qualify, I completed both vehicle assessments in January 2020. On the 10th of February my vehicle was still showing that the assessment wasn't done, however my wife's vehicle was updated a day or two after. I informed my broker (Blue Mercury Financial Services) and sent them a copy of the inspection. They then promptly sent it to discovery and copied me on it. To date, my vehicle still shows as not having done the inspection, meaning I've had less points since January and less cashback - even though I paid for an inspection.
210 replies
73 months ago
No Service - only Bills
I logged a local speed issue on the 01/04, with evidence that the Vuma line speed hand-off is 100/100, and when I get to their network I get 50/50. The reply is to ask me to disconnect everything from my network and then do it (even though the Vuma test was 100/100) - the blame goes to my network. On the 02/04 added more evidence, no reply. On the 03/03 asked the accounts department what penalties I would have if I cancelled due to their non-response. On the 04/04 I inform them to release my line to Cool Ideas - as they are just flat out ignoring me. Here I got an immediate response "Only at the end of May when it's cancelled." So, I have a slow line that they are not interested in fixing, but can't go to somewhere else where I will get service. So I am stuck for 2 months on half the service I am paying for?
0 replies
79 months ago
After sales support horrible
I bought a Hisense dishwasher a year ago, on the 10th of September I logged a service request as I kept getting an E2 error. A technician came out a day or two later and a week later he came back with the part. On the 21st of October, I log another request as the dishwasher intermittently gives E2 and E3 errors, technician comes out again and has to order replacement parts.... I have followed up a few times now and no communication - rather stick with the other well known brands - or wash your dishes by hand
0 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (38.095238095238095%)
1 Star
11 (52.38095238095238%)