AC
Alasdair C
Active since Jul 2011
10
Reviews
0
Industries
Reviews
10 reviews104 months ago
Monthly Telkom Outage? Check.
If you look at my previous Hello Peter reviews, you will see that no company causes me more frustration or harms my business more than a Telkom. In fact, if the Telkom representative reading this checks on how many times I've reported a fault this year and how long it has taken Telkom to address the fault, they will be unable to say whether my line has been up for longer than it has been down. I report a fault every month, and it takes 2 - 3 weeks for the fault to be repaired. The standard is so low that I hope for ONE SINGLE MONTH of uninterrupted service. Needless to say that standard was not met this month. Again. And it's not as though I live in the sticks. I live in the middle of a major metro. You'd laugh if it didn't indicate that something is clearly rotten in this state of Telkom.
61 replies
105 months ago
Telkom: keeping you disconnected
So, after having my landline down for more than 3 weeks last month (see previous Hello Peter post), my ADSL speed dropped to a trickle (10 minutes to load a page). Reported fault on 17/08 (using 3G because speed too slow). Nothing done for 2 days. On 19/08, a gentleman from Telkom phones me to clarify the problem. "Ah," he says insightfully, "I'll see why they haven't done anything yet." Needless to say "they" have still not "done anything yet". Perhaps if we can aim to have my line working properly for just one week a month. I'll still go out of business, but at least I can use that time to write these helpful Hello Peter posts.
61 replies
106 months ago
Line dead for 2 weeks: 93CTK060717
<p>My landline (and with it my ADSL, which my business relies heavily on) went down 2 weeks ago (5/07). I logged a fault the next morning. Every day Telkom sends me an SMS saying that they're working on the problem. I've phoned the helpline numerous times and have been told the technical team are working on the problem "as we speak". I appreciate that cable theft takes time to repair, but 2 weeks is ridiculous, especially when I'm losing money and productivity every day. </p>
56 replies
114 months ago
Fault unresolved for 3 weeks: 1CTK181116
<p>I reported a line fault on 18 November 2016. Since then my ADSL line has worked intermittently, sometimes dropping the connection, sometimes crawling, sometimes not working at all. Currently it's not syncing at all, i.e. dead. I am unable to escalate or re-report this fault because it's been unresolved for 3 weeks. I haven't heard a thing from Telkom. Three weeks for a faulty ADSL line that I rely on for business is completely unacceptable (obviously) and no progress update from Telkom is also unacceptable (obviously).</p> <p> </p> <p>Fault reference: 1CTK181116</p>
56 replies
116 months ago
Poor service for same fault
<p>On 16 Sep my line went dead, knocking out the ADSL too, which I rely on for my business. I immediately reported the fault (106CTK160916). When the Telkom technician spoke to me on 19 Sep he said the problem was 'at the exchange'. Then my line suddenly went dead again, same as before, less than 2 weeks later, on 29 Sep. I immediately reported the fault (541CTK290916) and was informed via sms that a technician was working on the problem. The next day, line still dead, I contacted Telkom twice telephonically. On both occasions the operator tried to contact the technician for an update but could not get hold of him. I was promised the technician would contact me before the end of the day. I've heard nothing, my line is still dead, and my business is on hold going into the weekend. It's unacceptable for the same fault to recur in as many weeks with such poor response times and communication to boot.</p>
53 replies
119 months ago
Refreshingly Professional
<p>I highly recommend Brent Meyer and his team. Having used a less than competent pool contractor the first time around, my pool was in a bad way, and I was determined to get it right the second time around. Brent's diagnosis was spot on and his recommendations were well-received. The job proceeded smoothly and practically uneventfully, which is almost unheard of in any major build, and Brent's communication was very good and personable throughout. Result: no extra grey hairs and a beautiful, FIXED pool!</p>
0 replies
122 months ago
Card hijacked: ABSA and UTI Couriers
After a fraudulent transaction on my ABSA CC account, another card was issued to me, and ABSA had arranged for the new card to be delivered to me by UTI Couriers. About 2 weeks passed when I received an sms (on 30/03) from ABSA that my new card had been delivered. It hadn't. I'd neither signed for it nor laid eyes on it (despite UTI reassuring ABSA that the card had been 'dropped'). The next day I received two sms's, about an hour apart, from ABSA sending me a OTP to change the pin on that very card! Then I started receiving sms's that my cell phone number was going to be ported out to another network (which I obviously hadn't requested). Despite trying to stop this, my number was ported out at about 8pm on 3/04. I could only get my number ported back 24 hours later. Someone, presumably the holder of the card that had been entrusted to UTI, had access to my cell number for 24 hours, during which time 2 attempts were made to withdraw cash from my credit card account (on 4/04). This morning (5/04) 2 fraudulent attempts were made to access online banking using the number of the undelivered card. There is something negligently wrong with the security of ABSA's card delivery system.
75 replies
122 months ago
Fraudulent Port In
I've been a Vodacom client for 7 years. I received an sms from Vodacom on 2/04 saying that they'd received a request to port out my number. I never asked for this and was concerned because my credit card had been hijacked and I was receiving unsolicited sms's with an OTP to change the card's pin. I immediately phoned the number Vodacom supplied and was told the request was from MTN. I obviously asked for the port out to be cancelled. Then I physically went down the local MTN store and asked them to cancel it from their side (they did). Then I physically went to the Vodacom store and asked them to protect my account. They reassured me a port out without my consent \couldn't happen\", but nevertheless \"flagged my account\". On Sun 3/04 I received another sms from Vodacom saying they'd received a new request to port out my number, again to MTN. I went through the same procedure, phoning Vodacom and going to the store. Again I was reassured. At about 8pm that evening, a 'No Service' signal came up on my phone. I immediately phoned Vodacom: my number was no longer on their system. I phoned MTN: the number was on their system and linked to an unknown prepaid account. How does this happen?"
75 replies
122 months ago
Fraudulent Port Out
I've been a Vodacom client for 7 years. I received an sms from Vodacom on 2/04 saying that they'd received a request to port out my number. I never asked for this and was concerned because my credit card had been stolen a few days prior and I was receiving unsolicited sms's with an OTP to change the card's pin. I immediately phoned the number Vodacom supplied and was told the request was from MTN. I obviously asked for the port out to be cancelled. Then I physically went down the local MTN store and asked them to cancel it from their side (they did). Then I physically went to the Vodacom store and asked them to protect my account. They reassured me a port out without my consent \couldn't happen\", but nevertheless \"flagged my account\". On Sun 3/04 I received another sms from Vodacom saying they'd received a new request to port out my number. I went through the same procedure, phoning Vodacom and going to the store. Again I was reassured. At about 8pm that evening, a 'No Service' signal came up on my phone. I immediately phoned Vodacom: my number was no longer on their system. I phoned MTN: the number was on their system and linked to an unknown prepaid account. How does this happen?"
75 replies
136 months ago
Technician Irregularities
I reported my washing machine at 8am on 5 Feb. The LG operator said a technician would contact me in 48hrs. By Friday, I called back to learn that 'Michael' had accepted the repair but would only contact me Monday because technicians don't work on weekends. Saturday, however, an unknown number called. I learned from Google that the number belonged to an LG technician, because the number had already featured in a previous complaint on HelloPeter: \Mrs de Wet refference number:0837781321". I took the call when the number rang again"
77 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
5 (50%)