Active since Feb 2025
The experience was satisfactory, but I was surprised when the waiter informed us that tipping was mandatory. As a customer, I understand the importance of voluntarily tipping service staff. However, being compelled to tip and threatened with restricted exit by bouncers if a tip was not provided significantly detracted from the overall experience. Consequently, I do not anticipate returning to this establishment, primarily due to the service encounter.
The driver's behavior created an unsafe and hostile environment for both myself and my partner. Despite accepting the fare, he attempted to abandon us on the highway due to a dispute over payment. His actions escalated to verbal abuse, including demanding payment of R190. This conduct is unacceptable, and such an individual should be removed from the platform. To the point that law enforcement had to be involved because he had held us at gunpoint, which made us feel completely uncomfortable. Be aware of this drive's number plate (CM99YFGP).
The recent purchase of fish products from your establishment resulted in a negative customer experience. The items were found to be spoiled, and upon returning to the store, it was communicated that similar complaints had been received from other customers. This raises concerns regarding the quality control measures and the potential health implications for consumers. While a refund was provided, the situation underscores the importance of prioritizing customer well-being and maintaining stringent hygiene standards. It is recommended that the store address the root cause of the issue to prevent future occurrences and ensure customer satisfaction. This is really not sanitary; I mean, they are playing with our health.
I received a damaged dress, and their response to my complaint was that I would be responsible for return shipping costs to receive a refund or exchange. This is contrary to their stated policy and, to date, I have not received a resolution.
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