RV
Reinard van den Heever
Active since Feb 2025
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
Great service
I hate fines, my own fault. I cannot fault the site or the team. PayCity kept hounding me for the fine, even though it was paid. FinesSA team resolved this quickly and efficient.
0 replies
10 months ago
Artidesignz T-shirt printing
I recently engaged Jerome from Artidesignz for custom t-shirt printing services on short notice for Comic-Con Cape Town, and the experience exceeded my expectations in every aspect. Service Quality Communication: Jerome maintained excellent communication throughout the entire process, responding promptly via both phone and WhatsApp. His professionalism and accessibility made the collaboration seamless despite the tight timeline. Product Quality: The final t-shirt product was of exceptional quality. The printing was crisp, durable, and exactly as specified. The attention to detail in the execution was evident, resulting in a product that garnered significant interest and compliments at Comic-Con Cape Town. Turnaround Time: Despite the short notice request, Jerome delivered the completed t-shirt within the agreed timeframe without compromising on quality. His ability to accommodate urgent requests while maintaining high standards is commendable. Value for Money: The pricing was fair and competitive, particularly considering the quality of work and expedited service provided. The cost-to-quality ratio represents excellent value. Overall Experience Jerome's combination of professional communication, superior product quality, reliable delivery, and reasonable pricing creates an outstanding customer experience. The positive reception of the custom t-shirt at Comic-Con Cape Town serves as testament to the quality of his work. Recommendation Based on this experience, I would highly recommend Artidesignz for custom printing services and will certainly utilize their services for future projects. Jerome's commitment to customer satisfaction and quality craftsmanship makes Artidesignz a reliable choice for custom apparel needs.
0 replies
10 months ago
Service with a smile
Dear Mr. Lochner and Team, I am writing to formally express my gratitude to Toyota Vredendal for the exceptional service I ultimately received throughout my recent vehicle purchase experience. While we encountered some initial challenges, I am pleased to acknowledge that all issues were resolved satisfactorily, and I am thoroughly satisfied with the outcome. On Thursday, 27 March 2025, I contacted Toyota Vredendal to enquire about a Toyota Corolla 2.0 Xr CVT 2022 model. I was initially assisted by your Automark manager, Mr. Dylon Cloete, and subsequently by Mr. Mattheus Saayman, who both facilitated the commencement of the purchase agreement. During the initial discussions, Mr. Cloete informed me that the vehicle required some spray work and touch-ups due to marks left by the previous owner's baby seat carrier. Given my previous unfortunate experience with undetected spray work on my Toyota Fortuner 2.8 GD6 R/B 2018, I made multiple enquiries about this work to ensure quality standards. Mr. Cloete assured me that the work would be of the highest caliber. The vehicle was delivered by Mr. Saayman, who thoughtfully presented me with a Toyota GR jacket, for which I am very grateful. He also informed me about two new tyres that had been ordered to replace the rear tyres, which were mismatched to the front Dunlop tyres. Although these tyres had not yet arrived at the time of delivery, they were delivered to me several days later as promised. Following my standard practice with new vehicle purchases, I arranged for wheel alignment services. During this process, several issues came to light: all four rims were found to be bent, the two Dunlop tyres had only 30-35% tread remaining, the wipers were worn and left streaks, and the vehicle's Wi-Fi system was not functioning. Additionally, upon closer inspection with the assistance of a qualified panelbeater, we discovered that the vehicle had undergone spray work throughout, with visible paint bubbles indicating quality concerns. I promptly communicated these findings to both Mr. Saayman and Mr. Cloete. Mr. Cloete agreed to have the rims repaired and provided two additional new tyres. New wipers were delivered within a few days. For the Wi-Fi issue, I visited Toyota N1 City, where a ticket was opened with Netstar and the unit was subsequently replaced. However, due to the extent of the spray work issues, I escalated the matter by contacting the dealership directly and requesting email addresses for all relevant parties, including yourself. I am pleased to report that from this point forward; the situation was handled with remarkable efficiency and professionalism. The original vehicle was promptly exchanged for another Toyota Corolla 2.0 Xr CVT 2022 model. The new tyres and wipers were fitted to the replacement vehicle, two bent rims were repaired by Toyota, and an Automark manager conducted a thorough inspection with me, confirming the vehicle's excellent condition. The few minor marks that were identified were addressed as agreed, and the vehicle was delivered with all requested work completed, including the towbar transfer. I am delighted to report that during my recent trip to the Free State from 3-8 June 2025, the vehicle performed flawlessly and exceeded all expectations. I would like to extend my sincere appreciation to the following individuals: To you, Mr. Lochner, for your swift intervention and clear instructions that expedited the resolution process. To Mr. Saayman and Mrs. Smuts, who demonstrated exceptional commitment by giving 150% effort throughout this challenging situation. Mr. Saayman's communication remained exemplary until the very end, even while he was traveling to Gauteng. Both individuals showed remarkable dedication and professionalism. To Mr. Cloete, who ultimately delivered on his commitments and ensured a satisfactory resolution. While this experience presented initial challenges, I am impressed with Toyota Vredendal's commitment to customer satisfaction and the team's determination to resolve all issues comprehensively. I am thoroughly satisfied with my current vehicle, as is my family. Based on the exceptional service recovery demonstrated by your team, particularly Mr. Saayman and Mrs. Smuts, I would certainly consider working with Toyota Vredendal again in the future. Thank you once again for your dedication to customer service excellence.
0 replies
13 months ago
Poor service
This company phones and start asking you for personal details. When you refuse to give info like, DOB, phone number etc., they tell you there is communication and they are not able to communicate with you. What a load of nonsense. I want a settlement letter, but is too much to ask. They phoned me and tells me it cannot be done because i don't want to verify myself. THEY PHONED ME. They know who I am. I am so sick of the this company and their useless employees with no business etiquette. To the few that are good, my hats off to you, I have only spoken to one before, unfortunately I cannot remember her name, I do know she was not in sales or finances. Thank the dear Lord, this account will we be paid in 2 months!
159 replies
14 months ago
Over and above my expectations
Thank you to Phumza in finance and Gerrit Assure, sales consultant at the used vehicles. I bought my wife a used Fortuner in June of 2023. It was a week before a went on holiday and originally wasn't going to use it, as we have a H-1 bus. 3 days before we left for the Free State, I told Gerrit, I will take. All good. I then took the car for wheel alignment as I don't trust workshops in general. I at TWT N1 City, they showed me the rim was bent, looked like it brick or rock on the inside of the rim. Also had the battery tested as it didn't sound right, it took strain starting the 2.8 Fortuner. I reported this to Gerrit Assure, He phoned and asked for the vehicle and if possible could stay over night. I took the vehicle in on Thursday morning and received it back on Friday, Toyota replace the battery and fixed the rim and alignment done, report was included. It is now, Feb 2025 and I cannot think anything but be grateful. Phumza got the finance figures back, it was more than I wanted to pay monthly. Phumza asked me to wait as she would contact the banks to get better deals. I got a great rate. Between the 2 of them, I will return to the dealership anytime!
0 replies
14 months ago
RCS unprofessional and rude
I have an Edgars account and as we know it is financially backed by RCS. In the past few months I would get a SMS with amount owing to the account R43 for the month and the month after that something like R54 for the month. I however kept on paying R750 pm as I owe around R2200 to my Edgars account. Last month a SMS came through and said I owed something like R1034 for the month. I still paid only R750. My wife attempted to go to Edgars on Saturday and couldn't make the purchase. I also never received the SMS to confirm an OTP. On Saturday. 2025/02/15, I was contacted by RCS, not knowing I answered the 087 number. The lady introduced herself, cannot remember the name and asked for my DOB or ID number. Now, any person living in today will know you just don't give out your info. I told her she contacted me, I refuse to do it, the phone was then put down in my ear. Today, 202/02/17, I was contacted again by Kaya (excuse my spelling for the name), the same thing. I refuse to give my info as I DO NOT know if it is a ****. I was then told that they will mark the me as not contactable or not willing to work with them and the phone was dropped. I find this highly unprofessional. I know they won't miss me, but this account will closed soon.
53 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)