S1
Shez 111
Active since Feb 2011
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Never again- ********* supplier of defective goods
Delivered faulty goods through online order, delivered with a broken box, clearly a return from a previous customer. No way to log a return through the website. Sent an email several weeks ago with no response. Spent time on the phone with an agent only to be redirected to Email. Finally had someone phone me- when I requested that a courier collect the item as it was an online order, he put the phone down and never called back. Now they have ghosted me via email. Absolutely disgusting service and in violation of the CPA.
0 replies
8 months ago
Santam appoints ********* service providers with no accountability
Santam, through EuropAssist, appointed RCE Electrical to fix an electrical fault on my geyser. RCE Electrical stole my property that was attached to my geyser (my heat pump controller system) whilst on site (which they admitted, except they said "they thought they were meant to take it with them" -utterly ridiculous claim). Santam's consultants are pathetic, most notably Ntsiki. The team leader at Europassist (their agent) - Lerato, indicated she would escalate and investigate this matter and revert to me a week ago. I have heard nothing since then. Customer beware -Santam appoints ********* service providers who literally admit to *****ing property and endangering their client's lives (RCE Electrical also left a live wire which has the ability to paralyse or kill a person that touches it - on my property). Shocking beyond belief.
1 reply
8 months ago
*********, unprofessional
This company was appointed by my insurer to assist with an electrical fault with my geyser. Hein from RCE Electrical was in our roof to "fix" the fault. My husband nearly touched the open wires that Hein left when he was fiddling with the wiring. He did not bother encasing it with the required protective casing. My husband could have literally died if he touched the wires! As if that's not enough, our heat pump controller system was removed without permission. I have escalated this to Santam insurers who appointed them. The work done has exposed us to harm and i am shocked at the disregard for human life, and also at the boldness in taking something that does not belong to you at a client's property. Had my husband not investigated, we would not have found out, which is clearly what Hein was banking on. Hein vehemently denied removing the controller, but when speaking to his manager a few days later, the manager admitted that Hein took the heat pump controller "because he thought he was supposed to". When I queried where it was, the manager informed me that Hein "cleared it out of his bakkie". Another gent subsequently came out to cover the dangerous open wiring, but the company manager, Charne, has been continually making false promises to query when the heat pump controller will be replaced, and has been promising to call me back or send someone out on specific dates, yet she never honors her word and takes no accountability for this. She asked me to send her the incriminating pictures and videos of the open wiring on whatsapp, and after i proceeded to do so, she ceased communication and blocked me. What an unprofessional, ********* and downright weird company.
0 replies
8 months ago
Dangerous
This company was appointed by my insurer to assist with an electrical fault with my geyser 3 weeks ago. Hein from RCE Electrical was the last person in our roof who was mean to "fix" the fault. My husband nearly touched the open wires that Hein left when he was fiddling with the wiring. He did not bother encasing it with the required protective casing. My husband could have literally died if he touched the wires! As if that's not enough, our heat pump controller system was removed without permission. I will be escalating this. The work done has exposed us to harm and i am shocked at the disregard for human life, and also at the boldness in taking something that does not belong to you at a client's property. Had my husband not investigated, we would not have found out, which is clearly what Hein was banking on. Shocking to say the very least!
0 replies
8 months ago
Dangerous *******
This company was appointed by my insurer to assist with an electrical fault with my geyser 3 weeks ago. Hein from RCE Electrical was the last person in our roof who was mean to "fix" the fault. My husband nearly touched the open wires that Hein left when he was fiddling with the wiring. He did not bother encasing it with the required protective casing. My husband could have literally died if he touched the wires! As if that's not enough, our heat pump controller system was ******. I will be escalating this. The workers at this company are not only *********** but also *********. Shocking to say the very least!
0 replies
17 months ago
********* company
Ubereats is an ********* company. Customers place their trust in ubereats to fulfill orders as placed. Most recently, I placed an order for Hazelnut wafers. The shopper picked vanilla. In addition, chocolates that I ordered had their wrappers torn at the edge. I sent pictures to ubereats immediately. They refused to replace or refund the items. I am now forced to discard chocolate that has been compromised, and need to give away vanilla wafers which I don't eat. Their support staff are utter idiots. Disgusting company not to be trusted.
0 replies
23 months ago
Worst insurance company
Terrible company. I claimed once after being with them for several years. The process was slow, painful and unprofessional. They have *********** staff which makes the process very frustrating. After claiming, they increased my premiums from R1159 to R1902, without prior notification. I found out when I was billed. Needless to say, I am leaving this pathetic insurance company.
53 replies
30 months ago
Pathetic connectivity, does not honour what you pay for
We are paying for an internet line at 75 mpbs. Our TV cannot even stream. We are provided with 10 mbps and are paying for 75 mpbs. Yesterday we called in and they reset the port on their side. This fixed it for the night and today back to the same thing. Our TV cannot even stream. Extremely frustrating experience going with this company which does not honor what you pay for. Useless internet connectivity and it will impact your ability to WFH and get anything done that needs an internet connection. Pathetic product and service.
0 replies
31 months ago
Natasha Kennedy-********* management of Heavenly Spa
I had purchased a number of vouchers for myself to use at a future date from the Heavenly spa. On 24/09 I called the Heavenly spa at the Westin hotel to enquire which of these vouchers I have used and which were still valid as it is difficult to keep track. I received confirmation via telephone as well as an email recording in writing that I had 2 vouchers which could still be used. BASED ON THIS INFORMATION PROVIDED TO ME BY HEAVENLY SPA, WHICH I HAVE IN WRITING, I made a booking for the very next day for the sole purpose or using up the one voucher, being a monetary amount. I went for the treatments the next day. Upon checking out, the receptionist advised me that the voucher had in fact been redeemed at a prior date. She said she would get the lady who spoke to me previously to call me. She then called and asked if I would be happy to apply to value of my one unused voucher to settle part of the "outstanding amount" for the treatments I went for, meaning i would forfeit the outstanding voucher which i paid for. I immediately agreed, despite this being their mistake. She said she would have to speak to her manager about the way forward on the "outstanding amount". I reminded her that the only reason i made a booking was because she had advised me that i had unused vouchers -which she seemed to understand. Shortly after, she sends me an email, copying her manager NATASHA KENNEDY and asking whether i would prefer to receive an invoice or a payment link to settle the remainder of the amount! No responsibility taken for providing incorrect information, which I relie_d on, and which they are now shamelessly asking me to pay for. NATASHA KENNEDY has been sending me sarcastic correspondence telling me that she understands that the "situation may be trying" for me and insisting that I pay them for the so-called "outstanding amount". What a convenient, brazen and ********* way to make money after providing clients with false information! A couple of other points: I booked a 45 minute manicure and instead received a 30 minute (substandard) mani. I raised this at reception. Reception queried this with the the****** who told them that she fetched me early and so I received my full 45 minutes. This was incorrect - she fetched me about 3 minutes early and spent another 5 minutes in the treatment itself fetching warm water and random items. The insulting solution offered to me was the charge me for the full 45 minutes "with a 10% discount"!!! Natasha the manager went to the extent of reviewing camera footage and after discovering that I had in FACT been short changed on time, decided to charge me for a 30 minute treatment. What an absolutely unnecessary, draining and terrible experience!! People come to the spa to relax, and should your ther_apists not do what they are supposed to, your customers expect that this should be dealt with in a professional manner in line with an experience expected at a supposed 5 star spa. I have been visiting this spa for over 10 years with my partner and both of our experience is that this spa has deteriorated rapidly both in terms of customer service and the actual quality of the treatments. Latest case in point- the ther_apists doing the manicure did the buffing, filing and nail treatment first (injuring my cuticles whilst she was at it), and did the hand soak and exfoliation last. Never in my life have I experienced this process - water soak is done as a first step to soften the cuticles. When I queried this with the manager she advised that the the_****** had performed the treatment "exactly the correct way". This is bizarre and clearly a cover-up for their untrained staff, who are completely clueless - this clearly is a flow-down from management. General experience is that treatment at this spa is inconsistent. Many of the ther_apists do not know what they are doing. The good service we received over 10 years ago has been eroded, and many of the facilities which made the spa worth visiting have long been done away with (like the water beds). For those looking for a treatment that is actually Heavenly, there are so many other spas who value their customers, take customer satisfaction seriously, and do not try and short change their customers. The Angsana spa at the vineyard is an excellent alternative. This is the end of the road for me at the Heavenly spa after 13 years - after this unpleasant and I have to say, disgustingly ********* experience, they have now lost two customers for life (and many more, no doubt)!
0 replies
31 months ago
Shocking experience
I had purchased a number of vouchers for myself to use at a future date from the Heavenly spa. On 24/09 I called the Heavenly spa at the Westin hotel to enquire which of these vouchers I have used and which were still valid as it is difficult to keep track. I received confirmation via telephone as well as an email recording in writing that I had 2 vouchers which could still be used. Based on this information, I made a booking for the very next day for the sole purpose or using up the one voucher, being a monetary amount. I went for the treatments the next day. Upon checking out, the receptionist advised me that the voucher had in fact been redeemed at a prior date. She said she would get the lady who spoke to me previously to call me. She then called and asked if I would be happy to apply to value of my one unused voucher to settle part of the "outstanding amount" for the treatments I went for, meaning i would forfeit the outstanding voucher which i paid for. I immediately agreed, despite this being their mistake. She said she would have to speak to her manager about the way forward on the "outstanding amount". I reminded her that the only reason i made a booking was because she had advised me that i had unused vouchers -which she seemed to understand. Shortly after, she sends me an email, copying her manager and asking whether i would prefer to receive an invoice or a payment link to settle the remainder of the amount! No responsibility taken for providing incorrect information, which I relie_d on, and which they are now shamelessly asking me to pay for. A couple of other points: I booked a 45 minute manicure and instead received a 30 minute (substandard) mani. I raised this at reception. Reception queried this with the the****** who told them that she fetched me early and so I received my full 45 minutes. This was incorrect - she fetched me about 3 minutes early and spent another 5 minutes in the treatment itself fetching warm water and random items. The insulting solution offered to me was the charge me for the full 45 minutes "with a 10% discount"!!! They went to the extent of reviewing camera footage and after discovering that I had in FACT been short changed on time, decided to charge me for a 30 minute treatment. What an absolutely unnecessary, draining and terrible experience!! People come to the spa to relax, and should your the******s not do what they are supposed to, your customers expect that this should be dealt with in a professional manner in line with an experience expected at a supposed 5 star spa. I have been visiting this spa for over 10 years with my partner and both of our experience is that this spa has deteriorated rapidly both in terms of customer service and the actual quality of the treatments. Latest case in point- the the****** doing the manicure did the buffing, filing and nail treatment first (injuring my cuticles whilst she was at it), and did the hand soak and exfoliation last. Never in my life have I experienced this process - water soak is done as a first step to soften the cuticles. When I queried this with the manager she advised that the the****** had performed the treatment "exactly the correct way". This is bizarre. General experience is that treatment at this spa is inconsistent. Many of the the******s do not know what they are doing. The good service we received over 10 years ago has been eroded, and many of the facilities which made the spa worth visiting have long been done away with (like the water beds). For those looking for a treatment that is actually Heavenly, there are so many other spas who value their customers, take customer satisfaction seriously, and do not try and short change their customers. The Angsana spa at the vineyard is an excellent alternative. This is the end of the road for me at the Heavenly spa after 13 years - after this unpleasant experience, you have now lost two customers for life.
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
17 (94.44444444444444%)