BW
Bradley W
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews29 months ago
Highly Recommended - 6 Star Service
Dampcon provided outstanding service and delivered work of exceptional quality, deserving of a six-star rating. Engaging with Dampcon proved to be a delightful experience as their staff demonstrated professionalism, politeness, and a high level of skill. The project was executed with speed and efficiency, leading me to highly recommend Dampcon. Such a consistently elevated standard of service is a rarity in the business world.
0 replies
29 months ago
Excellent service and 6 star quality work
Excellent service and 6 star quality work. Dealing with Dampcon was an absolute pleasure. The staff were professional, polite and highly skilled. The work was carried out quicklyDampcon provided outstanding service and delivered work of exceptional quality, deserving of a six-star rating. Engaging with Dampcon proved to be a delightful experience as their staff demonstrated professionalism, politeness, and a high level of skill. The project was executed with speed and efficiency, leading me to highly recommend Dampcon. Such a consistently elevated standard of service is a rarity in the business world. and efficiently. I highly recommend Dampcon. It's not often that a company delivers such
0 replies
72 months ago
NO Service NO response
As a loyal Mr Price customer, I can honestly say that I am genuinely disappointed with the poor service (non existent) I have recently received MR Price. I bought a Duvet inner for a family member that recently lost everything. I have been trying to find out when the order is shipping but after 2 emails to the support line I have received ZERO response from MRP. Seriously pathetic service.
105 replies
86 months ago
Fibre Installation: 4 Months Still waiting
I signed up for a Black Friday (23 Nov 2018!!) deal for 50% off deal a 20mbps fibre line with free installation, setup and free router for R405 per month. I checked the coverage on the coverage map and it said that the fibre network was "LIVE". It's now been 4 months and I still do not have fibre installed in my home. I have called several times to find out when the installation will take place only to be told the date has moved; first from Jan 19 then Feb 19 then Mid March and I am still waiting...how much longer this time MWEB??? The only lame communication I get is "We are still waiting for your MWEB fibre order to be processed by our partners". The partners in question are SA Digital Villages. I cannot understand why it is taking so long and why MWEB are not proactive in managing this. Terrible Service. I am dissapointed.
0 replies
102 months ago
Slow Service - Fixed Neighbours but not ours
Our ADSL went down during a lightning storm. We reported it immediately. The technician came out the next day to fix our neighbours ADSL but we still do not have ADSL. Why would he fix one house but not the next? I cannot believe we are still waiting for this to be repaired. I called the call centre and they basically refuse to commit to a repair date. This is ridiculous.... can we pay when and how we want ie 3 weeks late? ...The answer is no we are expected to pay on time and on an agreed date. So why can't we get service to match???
53 replies
109 months ago
Great Customer Service
<p>I purchased a full set of Paw Patrol characters as a birthday present for a child. When the set arrived we found one character had accidentally been duplicated meaning we were short a character (Rocky) to complete the set. I contacted Takealot to conduct a swap but was told the Rocky character was sold out.</p> <p>I was obviously very annoyed by this news but Neliswa contacted me back very quickly to offer a solution. The new unit was ordered and delivered in less than 24 hours. That is excellent customer service! I would like to applaud Neliswa & her colleagues for the amazing customer service! Thank you Neliswa & Team.</p>
0 replies
110 months ago
Still billing for fraudulant line
<p>In February this year I became aware of a fraudulant upgrade on my Vodacom account. After a lengthy investigation Vodacom confirmed that the line was upgraded fraudulantly and a credit note would be passed for the value of the fraudulant line. Vodacom also confirmed that the fraudulant line was removed from my account going forward.I just recieved my latest vodacom account and was surprised to see that Vodacom had not lived up to their promises. I am still recieving bills of R1,800 for the fraudulant line. How?? </p> <p> </p> <p>Vodacom are you allowing a criminal to still be using a line your investigators have already deemed fraudulant? Or are you billing me fraudulantly for a line you have closed? How have you not removed the fraudulant line from my account? Why is your customer service so poor that you cannot deliver on your promises? Why are you not doing more to ensure these issues are corrected quickly. VERY VERY POOR SERVICE. PS the device that used the line which was upgraded fraudulantly ... I moved it to a competitor.</p>
56 replies
112 months ago
Fraudulent Line
<p>I recieved my Vodacom Invoice this morning only to discover that someone has fraudulently upgraded one of my lines and I now have a phone bill 4x higher than my normal monthly bill. I called the Vodacom Call Centre to report the issue and was told that someone had gained access to my information. I am really annoyed as I now have the inconvenience of having to deal with this fraud which should have been picked up by vodacom before I raised it as an issue . I also strongly believe that this fraud originated from within Vodacom as they are the only ones with access to this information as I recieve my monthly bill electronically. Also who else could possibly be aware that the line was due for upgrade.</p>
112 replies
114 months ago
Faulty Line - No Action
<p>I have to say for a communications company Telkom certainly lack in the ability to communicate effectively with their customers.</p> <p> </p> <p>We were disconnected due to non payment - our fault we forgot to renew the automated payment - not sure why this was never brought to our attention before the disconnection - communication/customer service ?? but after we paid we discovered that the line is now faulty</p> <p> </p> <p>After several lenghty (10 min up) waits we finally got through to the call centre. We finally got through and reported the faulty line approximately a week ago but since then nothing has happened. Lines still faulty. We have had no service calls to follow up or sms's to inform us of an estimated repair date. Instead we are expected to call the slow & painful call centre.</p> <p> </p> <p>Telkom please fix our line we have waited long enough. Once this is done then please employ a communications expert & a customer services expert to up your service levels as they are terrible. </p>
56 replies
117 months ago
Doesn't Honour Agreed Customer Service Promises
<p>I recently tried to cancel my Vodacom contract but was offered 1GB of data for free for 24 Months. I took the offer and upgraded to an Apple iPhone SE which came with free screen insureance and 2GB Data free for 3 months. I was told by the Customer Service Agent that they could not load both the 2GB free data and the 1GB free data simultaneously but would automatically switch from the 2GB to 1GB after the 3 months. Well, 3.5 Months down the line and the free 1GB data has not been loaded and my R200 airtime has been used up for data. I have contacted Vodacom Customer Services who are pretending not to be aware of the free 1GB data for 24 months and saying they will not honour it. I have an email from Vodacom confirming the above which reads:-</p> <p>"As discussed, please be advised that I have processed the following deal: APPLE IPHONE SE 16GB SPACE GREY + 2GB DATA X 3 + SCREEN INSURANCE SCR1 + TOP DOG VOUCHER @ R399 PM (R200 + R199 Subs) on uChoose Flexi 200<br /> <br /> Currently the stock for the device is on back order, as advised I cannot confirm estimated time of arrival. <br /> <br /> Notwithstanding, as a gesture of goodwill we will credit your account with 1months free subscription i.e R200.00. I will also ensure that the 1GIG free 24 month promo is activated after the free 3 month 2GIG promo expires. <br /> <br /> I will keep you posted on the progress of your order. <br /> <br /> Again please accept my sincere apology for any inconvenience caused. "</p> <p> </p> <p>All I want is for my 24 month 1GB free data package to be loaded and my R200 airtime re-imbursed. </p> <p> </p>
53 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (33.333333333333336%)
1 Star
6 (40%)