LP
Lacon P
Active since Mar 2025
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
WORST FSP EVER!!!!!!!!!!!!!!!
To Management, I am writing to formally lodge a complaint regarding a gross failure in service and the subsequent unauthorized debiting of my account. In March, I reached a verbal agreement with one of your agents to settle my remaining balance (approximately R300–R400). I specifically requested a manual payment link for March 28th. This request was ignored, and since then, my account has been subject to unauthorized interest charges. Today, R737.43 was debited from my account without my consent. I demand: 1. An immediate refund of the ********ly debited amount. 2. A recording/transcript of my March conversation with your agent. 3. A call from a senior manager today, as requested repeatedly throughout April. Be advised that if this is not resolved immediately, I will escalate this matter to the relevant Ombudsman and pursue legal action to protect my rights.
4 replies
3 months ago
Formal Complaint Regarding In-App Client Care Experience
Dear Capitec Client Care Team, I would like to formally raise a complaint regarding an in-app call I had with your client care agent, Seth. I contacted your support team to enquire about a payment I am awaiting from a business holding account with your institution. I approached the conversation politely and simply sought clarity on the status of the funds. Seth advised that if the payment was from an international company, it could take some time to reflect. I clarified that the company is South African, and he then informed me that no payment had been placed on hold or was currently in process. I responded by offering to provide proof of payment, which was issued to me by the paying financial institution yesterday, confirming that the payment was made on 27 February and was expected to reflect by the end of yesterday. Instead of assisting further, Seth became noticeably irritated, spoke over me during the conversation, and appeared frustrated. I felt that my concern was dismissed rather than addressed constructively. At that point, I requested his first name, the department he works in, and an email address where I could submit a formal complaint, as I did not feel adequately assisted. Rather than providing the requested details, he questioned me by asking, “What exactly are you going to be complaining about?” I found this response unprofessional and inappropriate. Had he either provided the appropriate email address or allowed me to share the proof of payment so that he could assist with tracing the funds, this matter could likely have been resolved during the call. Instead, no processes were explained, my concern was not meaningfully addressed, and my attempt to escalate the matter was not facilitated. The call ultimately ended without resolution. I would also like to note that I remained calm, did not raise my voice, and was not disrespectful at any point during the interaction. Given the multiple known issues your institution has recently experienced with the app, I expected a higher level of professionalism, empathy, and assistance. I kindly request that this matter be investigated and that appropriate feedback be provided. I would also appreciate confirmation of the correct channel for escalating service-related complaints in future. Yours sincerely, [Lacon Potgieter] [Preferred contact number: 0710854888]
5 replies
5 months ago
Bad customer experience
I want to cancel their vitaltiy special on the holiday offer. I call the number, enter my ID number and cannot get the OTP number they are requesting me to put in on their line as the SMS does not come through while on calls. I cannot find a direct line ALL I WANT IS TO CANCEL THIS **** OF A BENEFIT BEFORE THEY START TO DEDUCT. IT SHOULD NOT BE THIS HARD TO CONTACT YOUR CLIENTS!!! FFS!!!!
2 replies
5 months ago
No feedback from them.
I have been calling the contact number, sending emails, & dropped messages on WhatsApp as well as facebook and no one has gotten back to me as of yet. This is really unprofessional. I would really like to know why you treat your customer's as if they are an annoying ex-girlfriend.
0 replies
7 months ago
UNAUTHORIZED DEBIT
I called this Mickey Mouse company yesterday. I approved a debit check and for 3 months they did not take the money from my account. I paid the account arrears in full (as per the agent I was speaking to) then today they proceed to debit me AGAIN!!! The agent her name is Nosi told me they cannot assist me as THEIR payment is not reflecting on THEIR sysstem. I am not happy I want my money back, I already paid you idiots.
2 replies
7 months ago
ANGERED CUSTOMER
My partner lost his phone and is trying to contact the Uber driver who has not been responding to us or Uber. In my opinion there should be stricter checks on the app for situations like these. It has been 3 hours and Uber still has not been able to get in contact with their own driver HOW???? HOW IS THAT EVEN POSSIBLE? We have his number plate and information but he is not a South African and we all know how these things go. That phone contains so much information that is essential to our livelyhoods. We don't even know how we are getting home tonight. I want Uber to take accountability and assist us more promptly. We will be making a case and exposing the drive on all social media platforms.
0 replies
9 months ago
MomentumFundsAtWork Email Acknowledgement; Reference Number: 345-47532083;
I have been waiting 7 days for a simple profile update, which I logged on Monday last week. Since then, I have not been able to withdraw funds from my provident fund. It should not take 7 days to update banking details. I raised this inquiry with the expectation that my funds would be paid out this week, as they were for my partner. Unfortunately, this has not been the case. The first consultant I dealt with was dismissive, repeatedly asking me to restate my details without showing any interest in resolving my query. The second consultant requested my ID via email on Wednesday, the 20th, and advised it would take 48 hours. It is now well past that timeframe, and my details remain un-updated. Because of this delay, I am still unable to claim my funds and, more importantly, unable to bury a family member. This is an unacceptable level of service and has caused severe emotional and financial strain. I request that my case be escalated immediately and resolved without any further delay. MomentumFundsAtWork Email Acknowledgement; Reference Number: 345-47532083;
6 replies
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1 Star
7 (100%)