GS
Giles S
Active since Mar 2011
6
Reviews
0
Industries
Reviews
6 reviews21 months ago
VODACOM HAS CANCELED MY LONG STANDING NUMBER AND TAKEN MY MONEY
I had a prepaid number 0827058027 with Vodacom with about R1250 credit on and for some reason Vodacom has seen fit to just cancel my number and take the money for themselves. You can't get to speak to anyone at Vodacom anymore on their helpline and the Vodacom store we went to in Mossel Bay Langeberg Mall to ask for assistance were less then helpful. I am shocked that a company like Vodacom sees the need to basically ***** customers money and have no channel to lay a complaint and get one's money back. Quite shocking.
162 replies
76 months ago
HIGHLY DISSATISFIED WITH BLATANT FABRICATIONS AND LACK OF RESPONSIBILITY FROM BARONS TOKAI
I purchased this brand new vehicle, a VW Amarok 3lt Hi-Line, from Barons Tokai (salesman: Marius van Niekerk) on 28 June 2019 and part of the extras added and fitted by the Barons Fitment Centre was a set of sidebars. These sidebars had been installed by the Barons Fitment Centre negligently as they were touching the body of the car along the length of the bars and at the sharp ends where no end caps were fitted. This was only found out when I took the vehicle to the nearest VW dealership to where I live in Mossel Bay on the 7th November 2019 due to a continuous knocking and grinding noise. They eventually discovered that it was actually these sidebars that were causing this noise as they were knocking and rubbing against the body of the vehicle. Due to this continuous rubbing and knocking it has damaged the paintwork and rubberising along the length of these bars and the sharp ends of the bars have cut into the body work quite deeply and thereby exposing the body to rust from the elements. I have sent numerous emails and made numerous phone calls to the dealership speaking to both the salesman Marius van Niekerk and his manager Gaz Enous, but absolutely nothing has come of it except a ridiculous email from their fitment centre manager Charlton Fredericks stating an blatant fabrication therein, that the only reason for the bars touching the bodywork is that I have bent them doing off-road travelling, which I refute and is absolutely not true as the bars are as straight and undented as the day I took delivery of the vehicle. Also VW Mossel Bay took a video (which Barons Tokai have seen) of the work they did when correcting the negligently incorrect fitment, which shows that these sidebars are undamaged, and further to this, as per the request of Gaz Enous I have confirmed to them that they can come and inspect the vehicle to see for themselves the condition of the bars and the damaged caused to the vehicle, which to date they have not done. You would think that a company such as Barons would take out liability insurance to cover their staff’s negligence rather than stating untruths and trying to rather blame their customers to avoid taking responsibility which does not say much for their management and company principles.
0 replies
114 months ago
VODACOM SAYS I MUST PAY FOR A WARRANTY REPLACEMENT SAMSUNG GEAR 2 THAT THEY CAN'T FIX??
<p>I took my Samsung Gear 2 watch in for repairs and strap replacement at Vodacom Langeberg Mall (Mossel Bay) on 14 October 2016 (Job # ********** 6) and then it was collected on the 27 October only to find out that Vodacom had seen it appropriate to fit a ladies strap which obviously was too small. The watch was taken back to Vodacom Mossel Bay on 4 November and it was sent away again (Job # ********** 0). I have been phoned twice by the manager at Vodacom Mossel Bay to say that I must now pay for a replacement Gear 2 as Vodacom has no parts and the price of a new unit has gone up by R1900 the first time and then after complaining was phoned the second time that it would now only cost me R900 for a new unit. This is HIGHLY suspicious as in terms of the CPA the supplier has to replace the unit at their cost if they cannot repair or do not have parts for the unit which is under warranty and even more importantly was less than 6 months old when taken in the first time?? It is going on for 2 months now and I am still no closer to getting this matter sorted!!</p>
56 replies
123 months ago
POOR PRODUCT and NO CUSTOMER SERVICE from PIRELLI
POOR PRODUCT and NO CUSTOMER SERVICE from PIRELLI and BMW - I have raise a serious concern with respect to the disintegration of the inside wall of the almost new a Pirelli Runflat tyre (recommended and sold to me by BMW Dealer - Lynn Schroeder Motors - George RSA) which occurred after ONLY 12,5 kms on runflat at +-60 kmsph (confirmation of which can be obtained from the vehicles, BMW X5, internal reporting system from when the warning came up on the screen until the tyre was filled with air to 3 Bar checked and reset before continuing, where after it held it's pressure until we arrived at work +- 35 kms further on - thereafter NEVER driven on again) which is in stark contrast to that stated and guaranteed by the Pirelli of 80 kms at 80 kmsph. Put in clearer figures it means that these tyres can actually only perform to 15% of their guaranteed and stated capacity - I would hate to have seen what these tyres would have looked like if they were taken to this limit not to mention the risk that it would have put me and my pregnant wife in. Despite numerous emails to BMW and Pirelli I have had no response from Pirelli, and BMW Dealership has had vehicle at their premises over a month
0 replies
123 months ago
POOR PRODUCT and NO CUSTOMER SERVICE from PIRELLI
POOR PRODUCT and NO CUSTOMER SERVICE from PIRELLI and BMW - I have raise a serious concern with respect to the disintegration of the inside wall of the almost new a Pirelli Runflat tyre (recommended and sold to me by BMW Dealer - Lynn Schroeder Motors - George RSA) which occurred after ONLY 12,5 kms on runflat at +-60 kmsph (confirmation of which can be obtained from the vehicles, BMW X5, internal reporting system from when the warning came up on the screen until the tyre was filled with air to 3 Bar checked and reset before continuing, where after it held it's pressure until we arrived at work +- 35 kms further on - thereafter NEVER driven on again) which is in stark contrast to that stated and guaranteed by the Pirelli of 80 kms at 80 kmsph. Put in clearer figures it means that these tyres can actually only perform to 15% of their guaranteed and stated capacity - I would hate to have seen what these tyres would have looked like if they were taken to this limit not to mention the risk that it would have put me and my pregnant wife in. Despite numerous emails to BMW and Pirelli I have had no response from Pirelli, and BMW Dealership has had vehicle at their premises over a month
0 replies
123 months ago
POOR PRODUCT and NO CUSTOMER SERVICE from PIRELLI
POOR PRODUCT and NO CUSTOMER SERVICE from PIRELLI and BMW - I have raise a serious concern with respect to the disintegration of the inside wall of the almost new a Pirelli Runflat tyre (recommended and sold to me by BMW Dealer - Lynn Schroeder Motors - George RSA) which occurred after ONLY 12,5 kms on runflat at +-60 kmsph (confirmation of which can be obtained from the vehicles, BMW X5, internal reporting system from when the warning came up on the screen until the tyre was filled with air to 3 Bar checked and reset before continuing, where after it held it's pressure until we arrived at work +- 35 kms further on - thereafter NEVER driven on again) which is in stark contrast to that stated and guaranteed by the Pirelli of 80 kms at 80 kmsph. Put in clearer figures it means that these tyres can actually only perform to 15% of their guaranteed and stated capacity - I would hate to have seen what these tyres would have looked like if they were taken to this limit not to mention the risk that it would have put me and my pregnant wife in. Despite numerous emails to BMW and Pirelli I have had no response from Pirelli, and BMW Dealership has had vehicle at their premises for over month
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
3 (50%)