BG
Bertus G
Active since Apr 2025
57
Reviews
0
Industries
Reviews
57 reviews1 month ago
Worst service by Auto and General during claim process
Another claim and yet again bad service! My oil cooler claim registered on 9-03-2026 has been assessed and approved amount has been reduced, both because of incompetence yet again by the assessor and a replacement part that's apparently cheaper elsewhere. Quote stated "water bottle and system flush" for R750, conveniently the assessor interpreted it as a water bottle replacement and therefore excluded it. Furthermore, when I queried it, his feedback is that the engine and water bottle flush are included in the labor, therefore not being paid as a separate item. No assessor name to quote, No supervisor or manager involvement to oversee this bad service, just the telephonic "faceless" communication. So bad, So frustrating.
265 replies
2 months ago
Poor assistance for potential new clients
No valued assistance for potential new warranty cover clients, even when referred by existing clients
109 replies
3 months ago
Poor Management and service overshadow the peace of having cover
Unfortunately the comfort of having a aftermarket warranty in my case, are being overshadowed by poor service when claims are registered. This is my 2nd experience, both loaded with frustration because there's NO feedback, other than when I phone and ask. From the switchboard lady to Lungile Ncobo who deals with the claim, either calls are cut or nothing happens. I emphasized previously that this can be only because there's NO oversight or management coordinating the activities at Auto and General and/or Telesure Warranty Department, thus the poor service. This force me to make all the moves, using all my airtime, call every 2nd day. There's no call-back facility.
336 replies
4 months ago
Pathetic support service over and over
I have been unable to login to my Momentum app, to monitor and manage my safety score, for 2 days now. I have emailed (many times), queried via the app and am using the complaint option, hoping, but not believing, that someone will intervene. Your service the last month has been pathetic , not even Brigitte Techlenberg's involvement, offered much assistance. Hellopeter seems to be my only other option.
53 replies
6 months ago
Going the extra mile, ensuring client happiness
I am a policy holder with Momentum, MT20921512, and has been for several years now. I believe this cover to be some of the best, if not the best, short-term insurance cover available. As part of my cover, Momentum have a bonus reward system in place for rewarding drivers because of their good driving behaviour. This is a big focus area for me as it offers a reward ford something under my control. On 2025-10-03, as before, I requested feedback on an points rewarding issue for such driving history. I ender up speaking to a ****nio Botha who committed himself to deal with my concerns. For once I encountered someone fully focused on rendering a professional service, which he did, this contrary to the past where I often received lack luster assistance. ****nio resolved my concerns and even committed himself to assist in future matters relating to me being a Momentum Insure policy holder. I mentioned the app online system that "always" for about 2 years now, has been dissfunctional with Momentum Insure queries ending with Momentum Multiply. This resulting in a unnecessary delay for attention and feedback. He committed himself to attend and report this unhappiness as well. Momentum, service rendered ain't always satisfactory, BUT, with my interactions with ****nio, I can definitely say he is a gem and a valuable asset for you, hopefully you realise this too. Thank you ****nio for making me a happy Momentum Insure client.
212 replies
6 months ago
Telesure's misguided motto, being client focussed
In the beginning of August I had a mechanical failure on my Renault Duster. I am a policy holder at Auto & General, with a mechanical Warranty. I registered a claim and the responsible person, dealing with my claim was Lemogangm@tihsa.co.za . I had my vehicle booked into an approved RMI workshop for assessment and repairs. I received the assessment report with photos of damaged components, which turned out to be a clutch failure. This I forwarded immediately on 11/9 to Lemogang, as were required of me. I requested acknowledgement of receipt, which I never got, also asking anything else was outstanding. No response. An online assessment were done on 16/9. On 23/9 I queried to get an update. Got response from Lemogang, still waiting for assessor's finding. An amount of R 11 746.50 was authorized for repairs, this after a quoted amount of R 28663.75 was submitted. No reasoning?explanation given for the reduction, which I then queried. Feedback from Lemogang was that the flywheel, master cylinder and accessories where excluded, which I queried. She returned with feedback that flywheel were excluded as policy state flywheel and not dual mass flywheel. This I queries as all cars have a flywheel, some just different versions thereof. Feedback was given, ok flywheel was now included and new approved amount was R 25,472.50. Repairs were done and on 29/9 the invoice were forwarded to Lemogang by the workshop and shortly after by myself as well, to ensure she receives it, to process the payment of the repairs. On 3/10, with no payment made yet, after a long struggle I managed to get hold of Lemogang, who said she was out of the office, for 1, 2, 3, or 4 days, not sure how long and that she only saw invoice now 3/10. She said that the garage are not on their payment list that she will pay money into my account. I asked if this will take another 4-5 days, to which she rep****, NO possibly by end of that same day else the 4/10. Well today is 6/10, now 14:00 and still no payment received. With a motto of being client focused, taking the stress away, I can surely say "everyone" at Telesure/Auto and General?TIH missed the mark totally. After several email requests, Hellopeter complaints and numerous attempts to get in contact, not once did anyone being a supervisor or manager get involved or onboard, telling me that this is actually how TIN operates. I, at some stage thought of being a self-appointed ambassador for Telesure to promote this good product, BUT has since changed my mind, to rather not do so. If this is an isolated incident I dare a manager to telephonic-ally contact me and try to convince me, else I will keep believing, TIH ain't the way to go for a warranty cover, for anyone. This whilst I still await payment. A real nightmare experience if you ask me.
636 replies
7 months ago
Reward often comes only after endurance, mine did.
We definitely don't live in a perfect world! I have a mechanical warranty cover with Auto and General for my 2020 Renault Duster, this after having been with King Price for a short period, but decided to switch because of AG's much better package and benefits. On 8/09/2025, because of a mechanical failure on my car I registered a claim for repairs. It was for a complete clutch failure. What started as a bumpy ride, turned into a pure blessing. Communication and urgency with the consultant at AG(Telesure claims) who dealt with my case, Lemogang Moroke, originally missed the mark, BUT when minds connected, she excelled, not only because of an favorable outcome(that too for sure), but with her commitment to ensure my interest remains a priority. We don't always see what happens behind the scenes, but I am convinced that what I eventually experienced today, to be the actions of someone taking client's needs serious and company interest at heart. I commit myself, with this treatment and warranty product from AG(Telesure), to be an ambassador amongst fellow Duster drivers and those seeking awesome cover and commitment when needed most, this for the warranty cover product from Auto and General. Thank you for making me a happy and grateful client. Blessings to you all.
371 replies
7 months ago
Delayed commitment in times of disaster
My review from earlier today was deleted, before a Telesure reply was received. I did that to re-compile another review. My car had a breakdown and a warranty claim was registered on 8/9. The person dealing with my case being Lemogang Moroke and unfortunately, this has not been a professional service rendered. Without the exception of a official assessment schedule date, I have not received any update from her, other than when making a email request for progress. I have been without my car since 9/9, due to a mechanical failure, for which I await an assessment outcome, after assessment was done on 16/9. I have requested call-backs on Telesure website numerous times, hoped for management involvement, BUT till date nothing. I have included(cc) others at Telesure in my emails to her, but never got any feedback. With your motto being one of "a promise to provide peace of mind when disaster strikes and give back what disaster takes. A promise to be customer obsessed" now actually seems to be just small talk without substance. I am so frustrated for the fact that I see myself as a faithful customer(payments), but when it matters most, being at the short end. An apology was offered earlier this morning, by Lemogang, not sure if it was because of the earlier review, BUT nevertheless, a further delay now proof to be with the assessor, this a week after the official assessment was done and 2 weeks being without my vehicle, NO PEACE OF MIND AT ALL. Unfortunately if it's for another day, the poor service from Telesure continues.
212 replies
7 months ago
No assistance when breakdown strikes
I have a mechanical warranty from Auto & General. On 2025-09-08 I had a car breakdown and registered a claim with Telesure. Unfortunately that's where the excitement stopped. The person responsible, dealing with my case, being Lemogang Moroke, has failed me since then. My car is with a workshop ready to be repaired, but since the 9th Telesure has failed to finalize the assessment with any outcome. I have taken all known avenues to enquire, request updates as well as complain, but till now, still waiting. No management involvement, gather because of no oversight. Somehow no-one at Telesure(claims), are interested to get onboard, at least with basic assistance. With a motto of "a promise to provide peace of mind when disaster strikes and give back what disaster takes. A promise to be customer obsessed" I'st actually just small talk without substance and/or commitment. So frustrating!!!
53 replies
8 months ago
AliExpress order not received, no dispute or refund option available
My order at AliExpress from May 2025 has been not received, delivery date was 13-14/7. I get no response from shop and there's No dispute or No refund options available, just a bot lacking all understanding. Package arrived at airport on 28/5 already, have been to the Post Office but they have no record of this package tracking number or for my details.
0 replies
Review Distribution
5 Star
16 (28.07017543859649%)
4 Star
0 (0%)
3 Star
1 (1.7543859649122806%)
2 Star
13 (22.80701754385965%)
1 Star
27 (47.36842105263158%)