AK
Abdullah K
Active since Mar 2011
60
Reviews
0
Industries
Reviews
60 reviews3 months ago
Bonitas misleads people with their AUTO RESPONSE to complaints
When one complains about BONITAS as I did a week ago about the BENEFIT BOOSTER mess up where they sent a communication out on 6 January 2026 saying that Clicks was the service provider to use to activate the Benefit Booster and I had done my assessment with my wife at Dischem on 3 January 2026 (three days before their LATE communication) they do not follow up after the automated response. I got a response from them on the day of my complaint but NOTHING else.
224 replies
3 months ago
BONITAS IS PASSING THE BUCK ON BENEFIT BOOSTER MESS UP
I did the 3 online questionnaires for the Benefit Booster in the first 2 days of January 2026. On 3 January 2026 I went to Dischem in PMB Liberty Midlands Mall and both my wife and I did the assessments. Bonitas promptly paid for the service. I noticed a week or so later that my Benefit Booster was NOT activated. I was told that there was communication that was sent on 6 January 2026 stating that Clicks was the service provider to use. I had done the assessments on 3 January 2026 which was prior to the communication. I spoke to Lindokuhle Nunu on 7 January 2026 who confirmed that Senior Management had agreed that it was a delay on Bonitas's part that caused this issue and that those people that did the assessment prior to the 6 January would have their Benefit Booster activated. It is now a week and Mr Nunu is not responding to my emails. I called and asked to speak to a Supervisor and Ms Monique Thring was of NO help at all. She told me they are waiting on the FUND to respond. I am going to escalate this matter to the OMBUDSMAN
224 replies
10 months ago
BONITAS REALLY DISAPPOINTED ME BY SIDE-STEPPING THEIR PMB LEGAL OBLIGATION
I am absolutely disappointed with Bonitas, with whom I have been a member for over 20 years. My wife has life threatening PMB conditions and when the Pharmacist tried to claim her chronic medication on 24 June 2025 five of the 8 medications were not paid with the following Remark Code - 514: Benefits limit reached/depleted/exhausted. It turns out that even though these medications are for PMB conditions the medications that were rejected were NON PMB and came out of a fund with a limit which was reached. So my wife will not receive the medication for a PMB condition which medical aids are legally obligated to cover. Bonitas has not responded to me definitively and I am now forced to go to the Medical Scheme Ombudsman as well as seek legal advice. The irony is that I still have 50% of the benefits against my name which could readily cover my wife. Bonitas has not even considered this nor offered me any alternative to treat my wife's life threatening PMB conditions.
439 replies
14 months ago
FNB SHOULD HAVE BACK UP SYSTEMS FOR CARD ACTIVATION OTHER THAN A BRANCH VISIT
I have had the most frustrating experience opening an account for my wife and linking it to my account with FNB. The cherry on the top is that when we received her debit card this morning we could not activate the card because the ONLY way to get the pin number is to scan a QR code and if the phone cannot do that then you go to a Branch. I went to the Raisethorpe Branch in Pietermaritzburg with my wife only to be told they are off-line since Monday. I asked if they cannot call someone and get the pin so that I may set up my wife's profile and I was told I couldn't. REALLY FRUSTRATED
53 replies
15 months ago
SERVICE EXCELLENCE FROM VW BARONS PIETERMARITZBURG
I had the greatest service experience from a Dealer Principal, Mr. Hein Viljoen, who leads from the front, and his Service Team. He seems to inspire his team to deliver excellent service under any conditions. Without going into details Team VW Barons PMB, notably Mr. Hein Viljoen, Ms. Valerie Charles and Ms. Nothile Ndebele exceeded all my expectations in dealing with what could be classified as an emergency situation. I felt it was incumbent on me to recognise their efforts in making me as a customer 100% satisfied. Once again a big THANK YOU to TEAM VW BARONS PMB.
0 replies
32 months ago
PATHETIC AFTER SALES SERVICE FROM HISENSE
I purchased a Hisense Fridge/Freezer and have been trying to register the 4-year warranty. It is impossible to achieve this on their website. They also provided an email address service@hisense.co.za that one could do the registration. The response has been pathetic. They asked me for a serial number which I could not find. I asked them where I could find this - NO RESPONSE. I sent them pictures of EVERY number I could find on the Appliance and the packaging and still NO RESPONSE. Eventually I was able to work out which number was the serial number after several attempt on GOOGLE. I sent them the number and requested confirmation of my 4-year Warranty Registration - still NO RESPONSE.
0 replies
33 months ago
TELKOM DOES NOT PROTECT ITS CUSTOMERS - INSTEAD IT CONSPIRES WITH THE LIKES OF FAITHFIRST TV TO **** CUSTOMERS
Telkom is the worst service provider EVER. It does not protect me as its customer. It allows ************ companies such as FAITHFIRST TV to add subscription charges to my Telkom bill WITHOUT verifying anything. I am Muslim and would most certainly NOT have subscribed to this channel yet my Telkom Bill shows a charge of R78. It took me hours of trying before I could speak to someone at Telkom and the lady assisting me cancelled the subscription when all I had done was query it. This tells me that there is something amiss and Telkom is part of this ****. She told me that I may have mistakenly subscribed. My question is why was I not asked to verify it. Also, why did Telkom NOT advise me about this subscription. All this happened yesterday 04-08-2023 YET today, I get an SMS saying I had subscribed again. My son was able to cancel the subscription. I AM HOLDING TELKOM RESPONSIBLE TO REFUND ME THE R78 FOR JULY 2023 AND ANY ADDITIONAL BILLING IN AUGUST UNTIL THE SUBSCRIPTION WAS CANCELLED. I IMAGINE THERE WILL BE AN AMOUNT BILLED FOR TODAYS UNSOLICITED SUBSCRIPTION WHICH I AM 100% CERTAIN WAS NOT INITIATED BY ME BUT THE ****MERS AT FAITHFIRST TV. TELKOM ARE CO-CONSPIRATORS IN THIS **** AND SHOULD BE BROUGHT TO BOOK,
60 replies
39 months ago
Both Builders and Ryobi have been PATHETIC at resolving issues with my Generator
I bought a Ryobi Generator from Builders over a year ago. Since day one I have had issues with the generator. It would run for a while and then switch off. I took it to Builders in Armitage Road in Pietermaritzburg immediately I encountered the issue. For the last year or so I have been going in and out to Builders but the issue was never adequately resolved. In addition it was realised that this generator was using oil at an abnormal rate. This was communicated to both Builders and Ryobi and my generator was finally sent to Ryobi for evaluation. They kept the unit for about 3 days and I was informed that it had been sorted out. I see no resolution to any of the problems and the unit is still switching off after about 4 hours of use. This requires me to fill 200ml of oil before it will restart. I have been very patient with both Builders and Ryobi and have been pushed to the limit before I decided to post my frustration on Hellopeter. My name is Nikesh and I can be contacted via AA Khan.
0 replies
40 months ago
FNB ARE UNABLE TO RESOLVE A SIMPLE ISSUE 31 DAYS LATER!!!!496189ONF
AFTER 31 DAYS OF FRAUDULENTLY TAKING 5OO EBUCKS FROM MY ACCOUNT AND NOT DELIVERING ON AIR TIME I WAIR WITH BATED BREATH FOR MY REFUND WHICH WAS ACKNOWLEDGED AS THEIR FAULT AND ESCALATED FOR REFUND ALMOST 30 DAYS AGO. I MAD HUNDREDS OF CALLS, SENT HUNDREDS OF EMAILS HAD HUNDREDS OF SECURE CHATS BUT CLEARLY FNB SUCK AT COMPLAINTS RESOLUTION. EVENTUALLY I TRACKED DOWN THEIR CEO WHOSE OFFICE PROMISED PROMPT ACTION AND NEARLY 10 DAYS LATER - NOTHING. I EQUATE FNB TO THE LIKES OF HOME AFFAIRS AND ESKOM WHEN IT COMES TO SERVICE - THEY SIMP;Y SUCK. I AM DISAPPOINTED THAT CEO WAS TOOTHLESS IN HIS INTERVENTION - JACQUES CELLIERS - SORRY YOUR STAFF DO NOT LISTEN TO YOU. I GIVE UP WITH FNB - SO I WILL GO TO THE OMBUDSMAN AS I HAVE ADEQUATE PROOF OF COMMUNICATION TO TRY AND RESOLVE - I WILL SUE FOR ANGUISH AND COST - FNB REALLY SUCKS!!!!!!!!!!!!!
132 replies
40 months ago
FNB DOES NOT CARE - EMPTY PROMISES WITH NO RESPONSE AT ALL - 20 DAYS LATER
I GAVE FNB AND EBUCKS A CHANCE TO REDEEM THEMSELVES SINCE 29 NOVEMBER 2022 TO DATE. NOTHING HAPPENS. I WILL GET AN AUTOMATED RESPONSE TO THIS COMPLAINT AS USUAL AND THE COMPLAINT WILL GO INTO A BLACK HOLE. NOTHING HAPPENS WITH FNB. I REALLY REGRET HAVING LEFT STANDARD BANK AS ONE OF THE SUCKERS OF THE SWITCH TO FNB CAMPAIGN. THEY REALLY ARE MORE PATHETIC THAN GOVERNMENT DEPARTMENTS AND ESKOM.
264 replies
Review Distribution
5 Star
4 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (8.333333333333334%)
1 Star
51 (85%)