AB
Amit B
Active since Mar 2011
25
Reviews
0
Industries
Reviews
25 reviews5 months ago
Kagiso providing great service at Renew-It Rivonia
I had a bumper bashing that caused significant damage to my tailgate and back bumper. From the initial assessment at Renew-It Rivonia to the actual booking in and repairs of my car, the process has been seamless and efficient. What made this even more surprising was this was completely different to the previous bad experiences I had in the past with the Rivonia branch. They kept me updated with regular check-ins (both by the consultant and AI) and their progress updates and estimations of time were realistic and accurate. Kagiso was superb in dealing with my claim from start to finish, even ensuring that a small issue I picked up after the repair was sorted out very quickly.
53 replies
15 months ago
Netflorist don't believe chocolates can melt!
I purchased the orchid with chocolates and champagne gift for my nieces 16th birthday. All the chocolates were melted at the time of delivery which was at 19:11. I had received notification at 14:40 that the gift was out for delivery with an estimated delivery time between 11:31 and 15:34. I believe that the extended delay of delivery with the chocolates sitting in the delivery van for that period caused them to melt. The delivery driver was also very rude, almost making it seem like it was my fault that he was having difficulty contacting my niece even though this was after hours, long past the scheduled delivery time. This was also a very inconvenient time as she was at her birthday dinner. Upon contacting Netflorist, they indicated that the pictures I sent through did not show that the chocolates were melted. They failed to understand that the chocolates would have reformed and unless I put them in the sun again or in the microwave, they would not be able to clearly see they had melted. You can often only tell a chocolate has melted through the taste of the chocolate being different. They also failed to offer an explanation for the late delivery or to acknowledge that it was probably the reason the chocolates melted. When their website says they aim to ensure you are 100% satisfied with your product, they failed to add that they will make it very difficult to follow their complaint process and will demonstrate a lack of trust in their customers.
0 replies
29 months ago
Quick Claims Payment from Discovery Insure
Following the hailstorm that caused extensive damage in Midrand, we logged our claim effortlessly on the app. The next day we had the assessor (Kathlego) out who was very friendly and helpful. He stayed in touch with us via whatsapp and approved our damages within 2 days. The claims handler (Tasmina Nair) from Discovery was also kept in the loop and has approved payment so that we may begin repairs. The quick turn-around time has been so impressive - it is also the first time I have felt updated and notified each step of the way.
73 replies
41 months ago
Dotsure was on point - very impressed!
Brandon Cloete was great - clear, knowledgeable and gave me a better quote than I saw on the website. Really impressed with the quick efficient service.
132 replies
42 months ago
DSTV Illegally charging for Disney+ when I was told it was free!
DSTV informed me in August that the Disney + promotion was extended for another 3 months and I also received an email a few days ago saying that I have free Disney+ until 18 November. However, from September, I have been billed the full amounts for Disney + (R120). When I called the call centre, they tell me I must be mistaken and it is correct that I am paying the full amount (even though I have not given consent that I want to keep it on my account). Not only are DSTV making promises they can't keep to, they are adding charges to accounts without the consent of the account holder. This is surely illegal.
266 replies
59 months ago
Still no product received (3 Months Later)
As this is the only forum I seem to get a response from Samsung, I am again raising the fact that I have not received the cover and S pen that I am entitled to. I have received promises and lies and phone calls from Vaughn from the E-store and supposed senior team members promising me feedback and the product but it seems impossible for them to take the product, put it in a package and ship it off. Oh wait, but others have received it even when they didn't complain so it must just be me. I am sure if I bought the product, I would have it in a few days because all Samsung cares about is making sales and not their customers.
106 replies
60 months ago
Been more than a week and still waiting for a reply!!
I posted about my previous incident and was told they were investigating and would get back to me. This was 8 days ago and have not heard anything back - not a phone call, sms or anything. Before I would received daily updates, now nothing. I have asked the consumer ombudsman to assist because this is absolutely shocking service that no customer should have to endure!!
159 replies
60 months ago
Good Response to Complaint gone to Waste
I have never had a situation where I have had complained against a company, then praised them for the way they handled my complaint and now having to complain again because of poor service and false promises. I had proved that I was entitled to the Clear view cover and S pen with my purchase of the S21. I was given daily updates about stock availability and eventually told my order was shipped. What I received was the incorrect item - just a galaxy tag. Upon follow-up I was told they were investigating but have received very poor interactions since then. What makes things worse is that friends who never complained and never expected the cover and pen have received theirs already
106 replies
61 months ago
Samsung making good on initial poor service
I may be one of the few who actually has a happy story about Samsung - had big issues about promotional items not being sent to me. However, since I escalated the claim, I have had Vaughn from the Voice of the customer department call me everyday for the past 3 weeks giving me an update and following up with the relevant departments about stock. I have received a sms saying my items are out for dispatch. Hopefully I do receive them but at least I felt like they took my claim seriously
53 replies
62 months ago
False Advertising for S21 Phone
I twice received an email indicating that if I bought the S21 Ultra 5G, over and above the buds and tag, I would receive the S-pen + clear view cover as part of the promotion. Under the terms and conditions, this is called the PALETTE (S21) HANDRAISER OFFER which specifically indicates in clause 6 that: 6. Offer: 6.1. The Promotion (8th February 2021 – 28th February 2021) will afford the participant the opportunity to receive the Offers as listed below: (a) For the purchase of a Galaxy S21 Ultra 5G: The participant will receive 1 x Galaxy Buds Pro, 1 x Galaxy Smart Tag, optional Samsung Care+ at R499 once off and 1 x S-Pen with cover. I have sent through the email as proof as well as sent them the t&cs, placed an order per samsung members per the t&cs and have complied with all the requirements about buying it within the promotion period from Samsung online but they keep telling me they are not aware of the promotion. How can they not be aware of it when they sent me an email twice and have specific terms and conditions around it. I even spoke to consultants before I placed the order who told me to buy the phone and I will be able to redeem it via samsung members. This is then blatant false advertising and lies by their consultants just to make a sale. I have received no replies to the emails I send and have asked for managers to call me and none have bothered.
165 replies
Review Distribution
5 Star
3 (12%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
8 (32%)
1 Star
13 (52%)