RV
Rina W
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Flight Cancellation due to hospitalisation.
My husband was admitted for in-hospital chemo on 5 Jan and is still in hospital with Leukemia and will be in hospital until his blood cells starts to grow again- probably another 10 days. He will hopefully be at home from the end of the month for 7-10 days before the next in-hospital chemo cycle starts. We were suppose to have a vacation starting on 27 Jan with a flight to CapeTown- which was planned the middle of last year. I send in a request for cancellation and refund on 12Jan, adding the oncologist's letter explaining the circumstances.No feedback. On 19 Jan I phoned in- the reference numbers were of no use- I had to resend the letter, which was not accepted. I can even send the hospital admission form if necessary. But- NO- I need to send the hospital admission on 26/27 Jan, whereafter the hospital will be contacted to confirm that he is still admitted before a refund can be processed. I will have to wait and try again then next week - and hope that it will be refunded- because then it is less than 24 hours before our scheduled flight. Why would Safair not want to know beforehand that they can sell the tickets to someone else? This is so frustrating... we already have lots to deal with.
0 replies
4 months ago
Cannot reach Discovery
After 3 calls of 10 minutes each... I stil did not reach the oncology department. The third call actually requested me to give a review... which I did. The call option on the Contact Us page does not work anymore. How am I suppose to get information or to follow up on unpaid oncologist claims?
106 replies
6 months ago
Accounts in good standing, but FNB gives msg that I is not.
I downgraded my creditcard from private clients to a Premier fusion to be the same as my current account. Immediately after that... it says on my ebucks that my account is not in good standing. I contacted them to find out which of my accounts are not not in good standing. They could not tell me... which I suspected... because all of my accounts are always in good standing. Do they want to punish me for downgrading? I miss out on several ebucks benefits now. Maybe they would rather want me to close my accounts?
106 replies
6 months ago
Best customer service
Best ccustomer service for an insurance company I have ever experienced
53 replies
10 months ago
Rsa retailbonds not responding to emails
I never had problems before...the customer service was great. Upon sending a query or complaint- you used to get a reference number from treasury, and soon afterwards your query was attended to. For the last month I was sending complaints and queries to no avail. No reference number and nobody answering any emails. I cannot get my issue solved.
430 replies
17 months ago
Is Buy books online a ****?
I placed an order on 3 Nov, which was confirmed. To date there is no communication. No emails are responded to and the cellphone number does not exist
0 replies
21 months ago
Fnb credit card mess
The app is misleading...there is a redirect card button that says upgrade/increase limit. I pressed the button, hoping to increase the limit temporarily for emergency purposes. I got upgraded to a private clients card without giving me the choice to increase my limit. I immediately tried to cancel it. No...I have to downgrade. Now I am stuck there in red tape.... and I am charged for all this mess. I transferred money to my old card...it was added to the 'not active' new card... I cannot use it. All my subsequent phone calls have lead me nowhere nearer to a solution. Why why why
53 replies
31 months ago
Post Office cannot locate my package
I ordered medical products from China and it arrived in South Africa on 08/08/2023. The status shown is 'Delivered to destination'. For the last week I visited the Post Office once a week to try and locate the package to no avail. The Post office says they cannot locate the package. It was updated on 15 September again with the same status. According to EMS, it was handed over to the post office. What should I do?
0 replies
34 months ago
The delivery almost ...
The delivery almost took the time stated... my queries were answered quickly, and the courier 'Buffalo' was amazingly fast from the time it entered South Africa. I was pleasantly surprised.
60 replies
35 months ago
New app is a disaster!
Vodacom does not test apps before releasing it, leaving customers frustrated. I cannot even check when my minutes expire let alone look around for the best deal. Your new app is a dusaster... please back out to the previuos release until you have tested it. I cannot handle numerous 'We are busy with maintenance -try again' messages everytime I try to navigate... please please please
53 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
2 (14.285714285714286%)
1 Star
9 (64.28571428571429%)