MS
Moira S
Active since Mar 2011
6
Reviews
0
Industries
Reviews
6 reviews32 months ago
Frustrating and time consuming
Almost every Sunday morning it is impossible to find a staff member to weigh fruits and vegetables. We generally shop just after opening time, and we have to run from pillar to post to get some assistance. This last Sunday was the straw that broke the camel's back. There was no one in the fruit and vegetable section as usual, and a passing staff member said the hot food counter would assist. Well, the 3 delightfully indifferent ladies ignored me until I asked for attention, and then said they do not weigh stuff there. Then the lady at the money market counter said she would take it up with management, but when I asked to speak to management, no one was available either. She then wandered off to look for that elusive assistant, but after spending 15 minutes hanging around, we abandoned our purchases and went to sit on the bench outside Woolworths to wait until 8.30 for them to open, far less frustrating than waiting for assistance at Checkers. This issue would have been addressed with management had someone been available. Checkers, take a leaf out of Woolworths' book. They are well-staffed with people who are always helpful, knowledgeable and available.
0 replies
56 months ago
Professionals at work
A big thank you to Fafa Prinsloo and his team from Helderberg Aluminium Gutters for a job well done. Our gutter and fascia board were damaged in a storm 10 weeks ago, and our insurers just could not sort this matter out. We had to resort to handling the claim ourselves, and within a week of receiving a quote from Helderberg Aluminium Gutters the gutter and board was replaced. Their work and their staff are professional and I highly recommend this company.
0 replies
56 months ago
Why?
I wrote a review on hellopeter on 27 August regarding non-action from Nedbank Home Owner's Insurance. This was in respect of storm damage to our home on 29 June. I also sent their complaints division an email requesting assistance on 27 August. This seemed to set some wheels in motion, resulting in some suggestions, one of which was an offer of a settlement which we accepted, and although it did put us a bit out of pocket, we were eager to just get the repairs done. Within a week of accepting the settlement from Nedbank, Helderberg Aluminium Gutters quoted on and carried out the repair work to our complete satisfaction, An absolutely professional company. After 2 months of frustration and seeming indifference from Nedbank and their appointed contractor Ngcongca Building Contractors, this matter was finally put to rest within a week by ourselves. It just leaves one wondering what on earth the problem is / was with Nedbank.
0 replies
56 months ago
Disgusting service from Nedbank Insurance
My complaint is with Nedbank Home Owner's Insurance, with whom we have a policy, and with whom we have been banking for over 30 years. We suffered storm damage to our home on 29 June this year and logged a claim on 30 June, and was told that Ngcongca Building Consultants had been appointed to do the repairs. I again contacted Nedbank on 6 July as I had had no contact from the service provider. On 7 July an assessor from Ngcongca Building Consultants did an assessment of the damage, and that was the last we saw of them. Despite numerous (and time consuming) emails and phone calls to Nedbank, absolutely nothing has happened. The last response from Nedbank was on 22 July, well over a month ago, to say they had requested more information from the service provider and would get back to me. Of course that did not happen, I again phoned their call centre yesterday, and was given a commitment that someone would contact me by phone and give an update. Still nothing. By the way, it does appear that their automated responses to my emails are super efficient, giving instant feedback, and assuring one that with 4 working days I would receive a response from a living human being. Well, it is now 10 working days since my last enquiry on 16 August, and of course no response. Perhaps they should employ more machines? Quite frankly, I could have got a quote myself from a local contractor and had the repairs done within a week if we were not wedded to Nedbank who either cannot, will not or are unable to meet their contractual obligations to their customers. The same applies to the service provider and their call centre staff. Summitting Mt. Everest is probably easier than getting any joy from that lot. It is so absolutely disappointing.
0 replies
68 months ago
Thank you Yuppiechef
I wanted to purchase a Kenwood stick blender for a birthday present, and went to the store on Monday 14th Sept. They didn't have the one I wanted in store, but offered to order it for me and said it could take 2 - 5 days. I mentioned that the birthday was on Wednesday 16th and could they be sure I would still be able to get it at least before Friday. Imagine my surprise and delight when I received an email less than 24 hours later to tell me it was ready for collection. The store staff are friendly and professional and their pricing is good.
0 replies
92 months ago
Fraud fest??
Ouch! It is frightening to see so many unhappy Vodacom customers. And now I will join them. For quite some time now I have been getting messages stating that I have used out of bundle data to the value of R***x, which amount is then deducted from my airtime. I have a flexi150 contract which gives me R150 airtime, and thereafter I top up with prepaid airtime. I have no data contract with Vodacom and fail to see how they can just deduct from my airtime for data which I have not used. The words "theft" and "fraud" spring to mind. I went to the Vodacom shop at Somerset Mall on September 25 to query this and was served by a very rude and disinterested young man, sitting on his stool and propping his head up with his hand the whole time. How he managed to get out of his bed and travel to work is beyond me. Anyway, he told me that "this is happening to everybody, so just ignore it." I persisted in trying to get some help from him to find out why this is happening and how I could be refunded, but he didn't even bother to look at my contract. {Perhaps if he used his hands to access his computer his head would have slammed down onto the counter??} Bottom line, Vodacom. … I would like a really clear explanation from you as to why this is happening, I would like the amount fraudulently deducted from me to be refunded, and I would like these fraudulent activities to stop immediately. Oh, and perhaps you could install some couches in your shops for your employees to lie on so that they don’t have to support their heads with their hands.
315 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
3 (50%)