SM
Somerset Mall
Unclaimed Business
SM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Somerset Mall
Somerset Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Somerset Mall across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Malcolm G
1 reviews | Active since Jan 2020
18 Nov 2025, 06:18
How to remove customers from the Mall
The music at the Mall has been at ludicrous levels for the past week. What an unpleasant experience. Every shop tries to overcompensate with their own music volume turned way up. Every cleaner tries to outdo each other to be heard. Customers voices are elevated. What are you trying to do, chase the customers away?
Helpful (0)
|Replies (0)MG
Malcolm G
1 reviews | Active since Jan 2020
18 Nov 2025, 06:18
How to remove customers from the Mall
The music at the Mall has been at ludicrous levels for the past week. What an unpleasant experience. Every shop tries to overcompensate with their own music volume turned way up. Every cleaner tries to outdo each other to be heard. Customers voices are elevated. What are you trying to do, chase the customers away?
0
Replies (0)TM
Tiaan M
1 reviews | Active since Jan 2020
8 Apr 2025, 16:56
Craziest mall in SA... i will avoid...
The craziest mall in South Africa? Indeed the Somerset-West mall in the Western Cape, from our way from Herm**** to Yzerfontein... was there for a very very short time to get a gift or 2, on this holy Sunday (of all days...), 6 April 2025... this establishment was crazy crazy busy with groups and groups of people hunting sale items; WC areas not optimally clean; one can see the managment is not keeping the mall optimally maintained in all areas / aspects, was NOT a good experience, was not impressed...! Nobody must tell me the Somerset-West area is this beautiful place to have remarkable holidays (based on my impressions)... hope to be convinced otherwise...🤔🤔🤔 🙈🙈🙈 PS1... always thought Somerset-West is this quiant little wineyard farm town... 😅😅😅 PS2... please come and learn from Secunda Mall how a mall is being managed well...🫡🫡🫡. I almost went really crazy within half an hour... 😝😝😝
Helpful (0)
|Replies (0)TM
Tiaan M
1 reviews | Active since Jan 2020
8 Apr 2025, 16:56
Craziest mall in SA... i will avoid...
The craziest mall in South Africa? Indeed the Somerset-West mall in the Western Cape, from our way from Herm**** to Yzerfontein... was there for a very very short time to get a gift or 2, on this holy Sunday (of all days...), 6 April 2025... this establishment was crazy crazy busy with groups and groups of people hunting sale items; WC areas not optimally clean; one can see the managment is not keeping the mall optimally maintained in all areas / aspects, was NOT a good experience, was not impressed...! Nobody must tell me the Somerset-West area is this beautiful place to have remarkable holidays (based on my impressions)... hope to be convinced otherwise...🤔🤔🤔 🙈🙈🙈 PS1... always thought Somerset-West is this quiant little wineyard farm town... 😅😅😅 PS2... please come and learn from Secunda Mall how a mall is being managed well...🫡🫡🫡. I almost went really crazy within half an hour... 😝😝😝
0
Replies (0)HS
Henny S
1 reviews | Active since Jan 2020
5 Feb 2025, 14:52
Somerset sorbet
Had a bikini wax. It was not done properly. Phoned and was told that it would be redone. I went back today and it was redone and was told I had to pay for it. No one explained to me that it needed to be done within 2 days. I am very disappointed how this whole situation was handled. I had my own salon in Northcliff for 20 years and this is not how I would have handled my clients. I will not go back to Sorbet. When I got back home my brand new white leggings were full of wax.
Helpful (0)
|Replies (0)HS
Henny S
1 reviews | Active since Jan 2020
5 Feb 2025, 14:52
Somerset sorbet
Had a bikini wax. It was not done properly. Phoned and was told that it would be redone. I went back today and it was redone and was told I had to pay for it. No one explained to me that it needed to be done within 2 days. I am very disappointed how this whole situation was handled. I had my own salon in Northcliff for 20 years and this is not how I would have handled my clients. I will not go back to Sorbet. When I got back home my brand new white leggings were full of wax.
0
Replies (0)NM
Nokuzola M
1 reviews | Active since Jan 2020
12 Sept 2024, 22:28
Complaint
I just can't get over the bad experience that I had at Somerset mall in 2022. I was so depressed, my Dad just passed away and just after that I was ******, so to cheer myself up I decided to go to the mall . I was racially profiled by the security company, I was humiliated in front of people, because escorted their offices like a ******** and my bag was searched. After that there was no apology whatsoever and that left me so traumatized that even today when I go to the mall because I have no other alternatives, I get anxiety and seeing the security guards makes it even worse. I reported the matter and they told me to email to the manager. I emailed to the manager still today I have not received any explanation or answer.
Helpful (0)
|Replies (0)NM
Nokuzola M
1 reviews | Active since Jan 2020
12 Sept 2024, 22:28
Complaint
I just can't get over the bad experience that I had at Somerset mall in 2022. I was so depressed, my Dad just passed away and just after that I was ******, so to cheer myself up I decided to go to the mall . I was racially profiled by the security company, I was humiliated in front of people, because escorted their offices like a ******** and my bag was searched. After that there was no apology whatsoever and that left me so traumatized that even today when I go to the mall because I have no other alternatives, I get anxiety and seeing the security guards makes it even worse. I reported the matter and they told me to email to the manager. I emailed to the manager still today I have not received any explanation or answer.
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Replies (0)MP
mV
marianna V
1 reviews | Active since Jan 2020
16 Nov 2022, 07:41
IT IS A PLEASURE TO SHOPPING AT SOMERSET MALL
GOOD DAY, IT IS SO GREAT TO SHOPPING AT SOMERSET MALL THE STAFF ARE SO HELPFULL, THE PLACE IS SO CLEAN AND HYGIENIC, I LOOK FORWARD TO SHOP AT THE SOMERSET MALL
Helpful (0)
|Replies (0)mV
marianna V
1 reviews | Active since Jan 2020
16 Nov 2022, 07:41
IT IS A PLEASURE TO SHOPPING AT SOMERSET MALL
GOOD DAY, IT IS SO GREAT TO SHOPPING AT SOMERSET MALL THE STAFF ARE SO HELPFULL, THE PLACE IS SO CLEAN AND HYGIENIC, I LOOK FORWARD TO SHOP AT THE SOMERSET MALL
0
Replies (0)NM
Ntombekaya M
1 reviews | Active since Jan 2020
12 Jul 2022, 13:25
Game Store Somerset mall
Bad customer service My sister bought a TV and it's not working and we went there and we were told as long we have the proof that the TV was bought there they will fix it and it must show which day and serial number must be there. Firstly the lady that was helping her ask for her personal details and that promised her they will contact her back but after a week nobody called and she decided she must go and check because she has been waiting for so long for a call . Today we went again there with the proof and the lady at customer service told us she can't help us and we ask for manager and we were told the manager is in a meeting but the funny part is she call the manager and told him or her that we are there the same person who cant come and talk to us because of meeting can talk with her on the phone..its bad and rude to treat customers like that.
Helpful (0)
|Replies (0)NM
Ntombekaya M
1 reviews | Active since Jan 2020
12 Jul 2022, 13:25
Game Store Somerset mall
Bad customer service My sister bought a TV and it's not working and we went there and we were told as long we have the proof that the TV was bought there they will fix it and it must show which day and serial number must be there. Firstly the lady that was helping her ask for her personal details and that promised her they will contact her back but after a week nobody called and she decided she must go and check because she has been waiting for so long for a call . Today we went again there with the proof and the lady at customer service told us she can't help us and we ask for manager and we were told the manager is in a meeting but the funny part is she call the manager and told him or her that we are there the same person who cant come and talk to us because of meeting can talk with her on the phone..its bad and rude to treat customers like that.
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Replies (0)NN