LJ
Landall J
Active since Jun 2025
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Yutiliti Fibre
I have been struggling for months with streaming and connectivity issues. Everytime we report it is not on their side but us as the clients. This is unacceptable. We pay for a service that is not worth paying for. I need someone to have a look into this as an increase on the plan is already in place since 1 February, but the service is as bad as it was before. I am really considering to cancel at this stage.
0 replies
2 months ago
*********** Customer Sevice Consultants - Vodacom
I have been struggling since last year to cancel subscribtions on my account, that I am not aware of. Every time I call someone promise that all subscribtions were removed. At the end of the month I get charge with an extra amount. I cannot remember to how many different consultants I spoke on the customer service line, they all reassured that everything is in order. The one guy said that he will capture the removal of subscription but the manager needs to authorise. Nothing has changed and I have to pay the extra amount again this month. Can someone from management please urgently sort this out or else I will have to cancel all 3 lines.
109 replies
3 months ago
Postbank is Uncontactable
I have been trying to get hold of the bank for almost over a week now. Multiple calls made, call centre keep you on hold and then drop the call after a while. Been holding the line again today, 19 January for almost an hour, line drops every time after a while. Called both numbers 0800535455/0800533350. Email sent twice to the enquiry email last week and today. This is absolutely ridiculous. We need assistance for a client who holds a bank account with Postbank. Do not know how to resolve this.
56 replies
8 months ago
Upgrade reversal progress
Contacted Vodacom online upgrade department to find out about the progress of a reversal on the incorrect upgrade that was done. The lady who assisted, Busisiwe, could not give me any answers and droppes the call while I was still on the line. Their service is very bad and unprofessional. This is the 4th incident where I experience this type of service this year and it is getting worse each time.
54 replies
8 months ago
Upgrade
I did an upgrade and the term of the contract were incorrect. Was advised to return the device which was collected yesterday, 5 August. I phoned this morning and was told I have to wait until end of August to upgrade again. This was a mistake on their side, now I have to wait this long without a device. The consultants just said there is nothing they can do.
106 replies
9 months ago
SARS Query
Trying for almost a week to contact SARS. Requested multiple call backs. Held the line this morning for almost 2 hours before I was assisted. The line was so bad could not hear a thing the concultant was saying. Her advise was to request a call back again. This is totally ridiculous.
0 replies
9 months ago
Online Upgrade
I have been struggling the past 2 weeks to do an upgrade. I did it myself twice, and it was cancelled on both instances. I called in last week, a online consultant assisted me to submit the upgrade for the 3rd time, just to find out today that it was cancelled again. What upsets me the most, is the fact that every support agent I spoke to said that there were no reason provided for the cancellations.
109 replies
10 months ago
Faulty Device
I have been struggling with Vodacom to get my device replaced over 4 months now. Device was sent in for repairs 3 times. The store makes excuses and find fault with a different object everytime. First it was the cable, then the adapter. Device is still not charging and the store does not want to send device in for repairs again. Online support ( Vodacom on messenger) is not very helpful as they keep on referring me back to the store.
106 replies
Review Distribution
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4 Star
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2 Star
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1 Star
8 (100%)