AN
Abigail N
Active since Apr 2011
11
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Reviews
11 reviews1 month ago
Non Existent After Sales Service and more…
Momentum Bloom Health4Me After Sales Service Non Existent! A few months ago, I did all my homework before finally settling on a Health Insurance Policy with Momentum Bloom Health4Me as I as assured that amongst other things, my chronic medication would be covered. The waiting period for obtaining my chronic medication is now over and horror of horrors, there’s a problem with obtaining two of my chronic medications through them. The one they don’t have and the other I’ve got to pay for from my own pocket! I tried to address this matter directly with Bloom and have yet to speak to a competent person who can resolve this matter before I need to refill my prescription. It’s not right that I have to pay for my medication because before I took out the policy I was assured that I would get my medication because the condition was covered. It’s also not right that the other medication is just not available and there apparently isn’t a replacement l. Also not right that their call centre agents are seemingly *********** and cannot correct this matter!
212 replies
1 month ago
Momentum Bloom Health4Me After Sales Service Non Existent!
A few months ago, I did all my homework before finally settling on a Health Insurance Policy with Momentum Bloom Health4Me because I was assured that amongst other things, my chronic medication would be covered. The waiting period for obtaining my chronic medication is finally over and horror of horrors, there’s a problem with obtaining two of my chronic medications through them. The one they don’t have and the other I’ve got to pay for from my own pocket! I tried to address this matter directly with Momentum Bloom Health4Me and have yet to speak to a competent consultant who can resolve this matter before I need to refill my prescription. It’s not right that I have to pay for my medication out of my pocket because before I took out the policy I was assured that I would get the medication I needed because the condition was covered. Now it’s a different story! It’s also not right that the other medication is just not available and there apparently isn’t a replacement. It’s also not right that their call centre agents are seemingly *********** and cannot correct this matter! So now I must pay my monthly premium as well as fork out additional money for my medication!
0 replies
5 months ago
Professional and Friendly Service - Zama from Momentum Bloom
I recently interacted with Zama regarding a matter on my policy which needed correcting. Zama escalated the matter, kept me updated via email and followed up with a courtesy call to ensure that the matter was resolved to my satisfaction. Zama is very knowledgeable, professional and meticulous. Zama is an asset to your Company #BlackFriday
53 replies
6 months ago
Zama is an absolute star and such an asset to your company
Hello, I’ve had a few interactions with Zama over the past week and want to highly commend her polite, friendly and professional attitude. Her product knowledge is admirable and she has a unique way of making one feel at peace while interacting. Zama truly is an absolute star and a rare asset to your company. We need more people like her not only in the service industry, but in the world!
53 replies
39 months ago
Missing Smart Shopper Points
Please can someone at Pick n Pay help track down my missing Smart Shopper points for our online shopping in January and February 2023. The points reflect on the invoice but has not been allocated to the smart shopper card! I’ve phoned customer care on a number of occasion and have been given the run around and no one is helping. We’ve also emailed Pick n Pay on numerous occasions and gone into Pick n Pay stores to find help. But help and the missing points are not forthcoming.
112 replies
40 months ago
Excellent Service!
Excellent and Professional Service.
132 replies
49 months ago
Professional Service Delivery
Thank you @Ryno W and @Vivian R from Host Africa for the exceptional service I received from start to finish regarding migrating my website to HostAfrica platform. Thank you for making this experience so easy, I am one happy customer!
74 replies
70 months ago
COVID-19 No Excuse for Gross Incompetence From Capitec Bank's Call Center And Branch!
On two occasions this week I telephonically contacted Capitec Bank Call Centre because my remote banking token suddenly stopped working (without warning). I also needed a debit order matter attended to! Having an underlying condition, and therefore trying to keep myself and my family safe, I was hoping that the matters could be resolved telephonically. However, according to the call centre agent this would not be possible, and I had to go into a branch for the matters to be resolved! So I made peace with the idea, and prepared and planned a trip to the branch! The call centre agents also informed me that if a new token is required, a fee of R100.00 would be charged and deducted from my account at month end! I voiced my opinion about the exorbitant fee. Arriving at the branch just after the doors opened at 8 AM this morning (16 July 2020), hoping to do the necessary, and be out of the branch within 15/20 minutes, I was pleasantly surprised to be attended to almost immediately after the necessary Covid-19 screening process! However, frustration soon set in because of gross incompetence, unprofessional, disinterested and unhelpful branch staff. From the managers on duty, to the consultant attending to my inquiry! 1. Consultant informed that that according to the Capitec system I do not have a internet banking because there is no contract/record on the account. 2. Consultant informed me that I have telephone banking! Which I don't have and never signed up for, because Capitec only allows for one or the other! 3. Consultant said that she could also not assist me with the debit order issue and referred me elsewhere! Only after insisting that it had to be done because the call centre agent stated that it could only be done from inside a branch, did the consultant assist with the debit order issue! The proof however remains to be seen come the due date for debit order! 4. Manager could find no trace of my calls to the call centre this week and proved her point by showing me the call logs on the system. This led me to assume that the manager thinks I’m telling lies about my telephone calls to the call centre before coming into the branch! 5. Manager would not give me a new token until the necessary funds are in the account to pay for it, even though I informed her that my token is needed for my business which I use the account for. 6. Manager and Consultant suggested I sign up for FREE telephone banking which I refused to do as it will cancel out my internet banking! Almost an hour later, I left the branch very frustrated and disappointed to say the least. I have tried to contact the next in line and Regional Management at Capitec Bank to intervene and resolve this matter because I need my token for business purposes, but to no avail. Based on the fact that I left a message for this branches’ line management to contact me, and I have had no response yet (after 2PM), I'm assuming that the branch staff are blocking my complaint from getting through to the right person/s to resolve! The branch staff also gave me a generic email address to lodge my complaint. While I am very mindful of the “unusual” season we are all in, and the stresses and anxiety that goes with it, one must make allowances for mistakes. However, this experience goes way beyond a few mistakes! After many years of being a Capitec client, I will close this bank account after all the necessary logistics are taken care of, should Capitec not attended to, and resolve this matter as soon as possible! Please will you assist?
105 replies
106 months ago
Three Hour Wait For A Tow Truc****!!
<p>I called the AA emergency number at 05:43am and asked them to send a toiw truck. I was informed that there would be a 60 minute wait.</p> <p> </p> <p>At 06:50am I CALLED AGAIN and was informed that there would be anouther 45-60 minute wait!</p> <p> </p> <p>At 07:32am I CALLED AGAIN and was informed that the truck is on the way and was delayerd due to traffic!</p> <p> </p> <p>At 07:45 I CALLED AGAIN and only after this call did the call centre call me with updates!</p> <p> </p> <p>The tow truch arrived at 08:45am and turned around a few metres from my place because the call centre had given an incorrect address!</p> <p> </p> <p>Waiting for 3 hours for a tow truck to arrive after numerous telephone calls to the CALL CENTRE by the c ustomer is definitely not on!</p> <p>Since the AA moved the call centre to a central place, their service absolutely stinks and I am not at all impressed with the way they operate or their incompetant call centre staff who do not communicate truthfully with the customer!</p> <p> </p> <p>The AA poor drivers bear the brundt of the customers frustration and this is not fair on the drivers or the customer. The AA Emergency Service Call Centre staff are incompetent to the core and need to ups**** or find a job more suited to their lazy and haphard work ethic!!</p>
0 replies
107 months ago
Billing for Unauthorized Upgrade reported in June & Now Vodacomn Bills me for over R10K and they plan to debit this off my account come month end! Please can some help me!
<p>Please can someone help me as a matter of URGENCY!</p> <p>Last month I reported an unauthorized upgrade on one of my Vodacomnto account numbers on HelloPeter. Someone by the name of Lesley from Vodacom phoned and emailed me and assured me that the matter has been resolved and the unauthorized upgrade has been revceresed! </p> <p> </p> <p>I have just received my Vodacom statement and see that Vodacom has billed me over R10****!</p> <p> </p> <p>PLEAAE CAN SOMEONE HELP!!!!</p> <p> </p> <p>Billing for Unauthorized Upgrade</p> <p>Approximately 22 May 2017 I received a call from Lucy at Vodacom franchise in Horizon View (telephone 01 ********** 2, Lucy ********** ) offering me an upgrade for one of my contract numbers. Lucy informed me that RAM would call me to make delivery arrangement and I should have the device within 2 weeks. She also assured me that until they received the signed documents back with RAM after delivery to me, they could not change the existing contract or bill me for the new contract. When the item was not forthcoming as promised via the courier, and more than two weeks had passed, and since I was the only one calling them to find out when my device would arrive, I told them to cancel everything because I felt that they needed to keep me updated as a courtesy. I also spoke to Lucy's supervisor Maryanne ********** ********** and told both ladies to cancel the arrangement as none of them were able to tell me when I would receive said device. Informed them that I was not willing to pay for something I do not have. They assured me it would be cancelled. Imagine the shock I got when I received my Vodacom statement this past weekend and noted that I have been charged for this contract! I have tried to get them to solve the matter before the money is debited off my account in a few days’ time, but because of the gross incompetence which they have displayed since contacting me on 22 May 2017 regarding an upgrade, I do not believe that they will keep to their word and reverse the charges on my statement and invoice before debit order deductions at end June 2017. The reference Maryanne gave me this morning is EC-OCRZ-3LNC49. Please can you help?</p>
224 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
6 (54.54545454545455%)