CB
Christine B
Active since Mar 2010
19
Reviews
0
Industries
Reviews
19 reviews16 months ago
Watch our for BA booking hold - they don't let you use Avios
I was searching for flights from CPT to LHR, found a flight, app**** my Avios and could then afford it. Because I was not 100% sure, I paid to have a hold put on the booking (2 pax, R462). After paying for the hold I realised that the fare I had held had gone up by some R3200, and realised that the Avios value had not been deducted from the full fare. I eventually found a human being at BA, who informed me that if you hold a booking, Avios cannot be used. Seriously????? There was noting on the website that I saw to indicate this. So now I will have rebook the flight to use my Avios and forfeit my R462. Dear BA, as far as I am concerned, this is theft - taking my money but not allowing me the flexibility to pay as I wish without giving me any notification.
0 replies
16 months ago
Old Khaki cumbersome returns process for online orders
I ordered some items online from Old Khaki, but when they arrived they didn't suit me at all. When I tried to return them to Cape Union Mart, I was told Cape Union Mart would not accept them, and that I needed to return them to an Old Khaki store. It took an extra hour out of my day, plus petrol, to drive to the nearest Old Khaki store. Now I'm sure that Old Khaki/Cape Union Mart will come back with how sorry they are that I was inconvenienced (not that they will do anything about that), but that I (the customer) need to understand that this is how their systems work, etc etc.... Well sorry for you as a business - if you offer the convenience of online shopping, you also need to offer a seamless, easy, convenient method of returns. When ordering, I was completely unaware that I had to go to an Old Khaki to return these items. Maybe it's there somewhere in the small print, hidden in the T's & C's that nobody bothers to read.... So here's a thought....how about, when the customer is ordering online, your techies put in a check box so that the customer can read and respond to the knowledge that all returns must be processed thorough an Old Khaki, and only an Old Khaki store. I most certainly will not be ordering online from Old Khaki in future. You have lost a customer.
56 replies
17 months ago
Unable to see the actual product.
I wanted to buy a doll's pram for my 18 month old granddaughter at Toy Kingdom on the waterfront. She's only little so I wanted to see the actual pram (not a photo) so I could judge if the size was appropriate. I'm a visual person, the measurements on the box don't accurately help me to envisage the size. The sales assistant was lovely, but when I asked her to open the box so I could see the actual pram, she said it was not allowed (seriously?????). The manager confirmed this. They are "not allowed" to open the box so the customer can see the actual product.
0 replies
17 months ago
Fabulous service
Last week I sent my old Nespresso Inissia machine in for a service. Today I got a lovely email informing me that as I am an Ultimate customer, management have authorised a new Inissia machine for me! Absolutely thrilled!
0 replies
22 months ago
Pitiful after sales service on a faulty product - zero resolution.
I ordered a Samsung Galaxy Tab S6 Lite P610 / P615 Stylus Pen without Bluetooth that was compatible with the Samsung S6 Lite tablet in May 2023 (#276611) and it stopped working a few months later. I then ordered a second one in March 2024 (Order #369132) which stopped working by early May 2024. On 9 May 2024 I wrote to Snatcher as follows: As of today, in less than 2 months, the stylus is no longer working. It was working fine this morning, then suddenly stopped working. Please would you replace the faulty stylus with a new one and advise how we go about this.. on 10 May Snatcher asked me to "elaborate on the fault of the items". I reiterated that it was not working, and attached photos of the item. On 14 May I received an email telling me the matter had been escalated. On 21 May I had heard nothing, so wrote back asking for concrete information vs vague promises. On 22 May Snatcher asked if they could collect the item. The collection never materialised. On 27 May I received an item that looked like the tip of a stylus! I wrote back immediately asking what I was supposed to do with it. On 30 May I received further promises of escalation. Since then I have heard nothing. I was forced to buy another stylus in order to do my job (I use my tablet for medical notes). I keep getting apologies and reassurances from the poor gut in the firing line, but nothing ever gets resolved. As I have forked out for another, different, stylus I would like a refund of R354 from Snatcher.
106 replies
43 months ago
Nigel - the star of Mr Price Home Diep River
I would like to commend Mr Price Home, Diep River Branch, and especially Nigel, who has gone above and beyond helping us. We recently moved from Gauteng to Cape Town, and needed some 'extras' to complete our new home. Nigel was (and is) fantastic! Always cheerful and happy to assist, knows his stuff, and goes the extra mile. Thank you so much Nigel, your efforts are truly appreciated.
133 replies
44 months ago
Excellent moving service
Excellent, efficient service. Lovely team of guys, friendly and very quick. Thank you Brad and team!
0 replies
48 months ago
Poor service, inattentive staff
I visited the Nicolway Stire this morning. Two staff members were chatting at the entrance when I walked in. I selected a box of candles and walked to the cash desk to pay. All cash points were unattended, so I called out more than once to no avail. I eventually caught the notice of one of the staff at the front door who then came to process my purchase. The price on the item was R59.99, but it scanned at R69.99. The staff member did not notice this until I called it to his attention. He then called the manager, who was in the office behind the cash points. She authorised the change in price with what seemed to be a measure of ill-will. She muttered something about "new stock". I was glad to get out of there and must say it is not my favourite Mr P store... The assistant was Mvelo (who was very pleasant once he had got his act together) and the manager is Pakiso
74 replies
54 months ago
Discovery Bank: Gross ineptitude and possible damage to my credit record.
I called Discovery to make enquiries about their credit card. The person I spoke to, Owen, asked a number of questions but then told me it had been declined because of "missing payments". I was seriously concerned about this, and asked for a report. Owen stated that I could not get a report. I asked how I could ascertain my credit status and he suggested I check on the Clearscore app. I did so, and found I have a perfect credit rating with no missing payments. Today I spoke to Discovery bank again. Or tried to. I ended up speaking to three people, one of whom suggested that the declined credit card was because "the line was dropped". The last person told me the only way I can dispute the declined call is on the Discovery App. I tried to explain to her that I have a disability (severe osteoarthritis in one hand, and my other hand is paralysed) so that I find using an app quite tricky. However her attitude was one of "don't give a s**t) and she said she couldn't help me. I then asked her to talk me through disputing the declined credit card on the app. Response was very slow, with each page taking a time to load. She told me it was my internet because there is nothing wrong with the App. During this lengthy process the call was dropped. I left another message for Discovery bank to call me, but have not yet heard from them. My concern is that my unblemished credit record will now be blemished because of the declined credit card. I have seldom come across so many bulls**t excuses and gross ineptitude, and this from one of the supposedly leading corporates in South Africa. If I could give them less than one star I would!!
0 replies
57 months ago
drawing cash at tills in Pick 'n Pay...not possible.
Big sign up at every till at Pick 'n Pay on William Nicol, Sandton: "Draw cash from your bank account at any till. Safe - Secure - Save on bank fees." Great initiative! Or so I thought... But Mr PnP, you are making a promise that you are seldom able to keep, and I resent this for the following reasons: 1, The cashier seldom has enough cash in the till for me to draw. And I'm not talking about huge amounts here - usually R500. 2. Draw from "any" till? That's a good one. I usually end up being pushed from pillar to post until they find a till that has enough cash to cover my measly R500. 3. It is grossly unfair to your front-liners, i.e. your cashiers, who have to put up with customers moaning and *****ing (and I'm one of the nice ones) when Pick 'n Pay's poorly thought out initiative denies the staff the ability to make good on the organisation's promise. So. Think it through properly guys. Plan properly. Maybe a second float for cash withdrawals (especially as many customers pay by card)?. Don't make an offering/advertise an initiative that you cannot support due to poor planning and infrastructure. And please, please, don't give me excuses. I've heard them all. Just fix it. Or stop the false advertising.
53 replies
Review Distribution
5 Star
5 (26.31578947368421%)
4 Star
0 (0%)
3 Star
1 (5.2631578947368425%)
2 Star
7 (36.8421052631579%)
1 Star
6 (31.57894736842105%)