RB
Riaan B
Active since Apr 2011
11
Reviews
0
Industries
Reviews
11 reviews52 months ago
SMAEL Watches????!!
I've not even had the watch for a full year, and had both batteries replaced by a jeweler, after which the digits went out of sync, so the jeweler advised to contact SMAEL as it probably needs a hard reset.. So ,I have been trying to get hold of a consultant with regards to my faulty watch. Called their land line 021 813 9537 (No answer) and email (support@smael.co.za) Today got a response via whatsapp (064 776 8404) and the response from SMAEL : "So sorry to see it like that but our watches are only under a 6 month warranty, perhaps get the jeweler to see why the display is faulty but I know repairs are far more costly than replacing" So you telling me I must rather buy another watch from you??!!??!
0 replies
88 months ago
Causing embarrassment to their clients because of LACK of competency
I have paid up my T.V licence on 12 November 2018 for the year 2019. However, was advised by the shop attendant that this was not the case...Also received an email advising me of this. A/C no ********** 36 Check your accounting department. KOM REG
0 replies
90 months ago
agents no feedback
S . Heidoe at Merchants / customer care tel number 082 135 apparently PLEASE CALL ME I can not get hold of you in order to get this mess sorted.... AFTERSALES / ONLINE / ANYONE You guys better assist me....
210 replies
90 months ago
VODACOM!!!VODACOM!!! NO COMMUNICATION!!
I have been shoved from pillar to post with regards to my faulty device. I did the upgrade on 12 November 2018. However have been experiencing problems with the device, and logged the fault / call with Vodacom on 23 November 2018.12.04 The consultants I spoke to advised that because it is still within the 14 day period since phone was delivered, the device will have to be exchanged. So it was then agreed that the couriers "RAM" will, upon collection of the faulty device, provide me with a new device. However, this was not the case. The couriers were at my office only to collect the faulty device however I did not hand it to them, as the agreement / arrangement is that I should get a new device in exchange for the faulty one. I can not go without a phone as I use it at my place of work. And I explained this to all of the consultants I spoke with. Everyday , when calling 082 111 / 1945 / 135 / etc......... to follow up again.... Now there is no trace of any of my calls / complaints logged. I would like the upgrade to be reversed and my contract with Vodacom cancelled. I have now had enough of this nonsense.. Today I Spoke to Yvonne at the cancellations department, and she advised me that she has escalated this to her supervisor, as it has now been since 23 November 2018 that I first logged the issue on the device... but nobody knows anything about this... nobody can provide me with any reference numbers, because apparently nothing is done / captured on your system/s. So then a customer doesn't have a foot to stand on, if you don not even have record/s of any calls / problems / customer concerns logged... COME ON VODACOM.....!!!
105 replies
90 months ago
ABSOLUTE KAK SERVICE
ACC no : QC266675-0 No one at Vodacom seems to give a damn about their customers. I have lodged a complaint to the ombudsman as well as ICASA
105 replies
90 months ago
MWEB services delayed
NO INTERNET SERVICES REF no : 33690 I have bee without internet since 22 November 2018, yet MWEB had no problem deducting the fee from my account. Please get the matter resolved between yourselves and SADV and the contractors. STOP providing excuses.... and START finding solutions.
105 replies
90 months ago
NO INTERNET SA Digital Villages giving me the run around
I have been without Fibre (internet) since 22 November 2018 SADV's contractors keep blaming the previous company for messing up the initial fibre cable installations.So they had to re-splice all the wiring , and , and .and .NOT my problem. I want my internet connectivity up and running today. STOP making excuses.. Request no's 33792 / 33632 / 32451 / the list goes on and on....
105 replies
90 months ago
GATVOL WITH VODACOM's ****PY SERVICE
VODACOM!!!!!! Anybody there? It has now been carrying on since 23 November 2018. Again... please listen to all recordings on Cell phone number ********** Nobody has been in contact with me to arrange for collection of the faulty device. See REF no : ********** 2 Provided by Vodacom. Can we please get this matter resolved. You are absolutely ****PY at customer service. Please get staff to assist your customers accordingly. Each consultant I spoke with has been telling me a different story. The new phone will be delivered (exchanged) upon collection of the faulty one. Then the next consultant I spoke to says, that exchange of a faulty device for a new one is no longer done via the couriers. This device is faulty... I want the contract upgrade that was done on 12 November as per REF / Quote no 1- ********** ********** to be reversed.... and then ,my contract with Vodacom to be cancelled.... STOP playing with time, thinking that the longer you take the less GATVOL I am going to be......Please get this matter resolved.
210 replies
90 months ago
GATVOL OF POOR SERVICE
I am GATVOL. Quotation no : 1- ********** ********** I did a contract upgrade on 12 November 2018 , and since the 20 th November I have been having issues with this new mobile phone. Call was logged on 23 November and each and every consultant I spke to advised that it is within the 14 days of delivery, so Vodacom agreed upon each and every call made to them that the faulty mobile phone will be exchanged for a new one. All of the conversations are recorded with Vodacom. So if you need to confirm what I am about to say, please check all of your recordings. It was agreed that upon collection of the faulty device, the new device will be provided at the same time. The consultant's mentioned each time I spoken to him / her that the courier will EXCHANGE the faulty device and provide me with the new device. I can not go without a mobile phone, and do not have any other means of contacting anyone. I have today at approx 15:10 spoken to yet another vodacom representative on the number ********** by the name of Thembilani, excuse the spelling if wrong. And requested that he get to the bottom of this issue, as I am not going to sit on the phone all day in order to get this matter resolved.
210 replies
90 months ago
not satisfied with services
I have never had to complain about vodacom in the 18 years that I have been with them. I did the upgrade on 12 November 2018 online - see Quotation no: 1- ********** ********** Phone was delivered to me on 14 November 2018. Since the 20th of November, I've had to restart the phone every morning in order to allow all calls / sms's / emails, whatsapps , etc... to come through... I contacted vodacom on 22 and 23 November as I still had the problem, and spoke to 2 separate consultants advising them of the issue at hand. I can not go without a phone as I have applications loaded onto it that I use at my place of work. I am being told that Vodacom can only send the phone in for repairs. I need a new phone as I am not satisfied with the current phone. Also when initially doing the upgrade I requested a blue Huawei p20 lite... only much later in the conversation the consultant advised me that they only have the black one in stock... Please try to assist me as soon as possible.
210 replies
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