IS
Ilana S
Active since Apr 2011
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
INCORRECT DEBIT ORDERS DEDUCTED
I have today received the worst service from Finchoice Customer Care. I had to make a payment arrangement but was hugely shocked when R10356 was deducted from my account yesterday. I called the customer service line and the agents were so rude to me, as if I personally owed them the money. I explained that this was not the arrangement that we made at the beginning of May and had planned my budget accordingly. After 6 calls, I eventually managed to speak the supervisor who was much friendlier and she responded that the agent on the phone recording had explained to me the amounts that would be deducted, which I dispute as I would never have agreed to this since I would not have been able to provide this amount and y bank account is no completely empty. I dont even have money for a liter of milk tonight. She promised to send me the recording so I could listen and then take further steps for my refund, and have now been waiting for 4 hours already. They say I must be patient they will send it when they can. Where does this leave me? Out of pocket with other expenses to cover and no money to put food on my table. I have asked them to assist me and they just turn a blind eye with a recording that they believe holds the facts but cannot share with me. I demand some help please as this was not a payment arrangement and I feel I have no leg to stand on but need my money back into my account. The did 6 deductions and I had only approved one debi check mandate.
1 reply
76 months ago
UBEREATS STEALS MONEY FROM BANK ACCOUNT
We used Uber on Saturday and paid using our SAA voyager miles. On Tuesday evening R311 was deducted from my husband's account for an UberEats transaction. We have never used UberEats before. The following morning my husband phoned his bank's fraud department. They cancelled his bank card while investigating. Please can you help me understand how the hell you can deduct from someone's account when you have no authorisation? This is fraud and just absolutely disgusting. We hardly ever use the Uber app (I want to understand too if they are even linked to UberEats). You are robbing clients blindly and think you can get away with it. It is no wonder our country is in a state of shambles. It may not be a lot of money, but it is R311 that does not belong to you. My husband has been seriously inconvenienced by having to leave work to get to a branch to get a new bank card, and has to somehow hope he gets refunded. You should be ashamed! You clearly have way much to learn about customer service. Except stealing from people, your service is really lacking from what I have read. Take more time to beef up your service delivery rather than find ways to defraud innocent people. This is unacceptable and should be STOPPED!
0 replies
84 months ago
DEFAULT BY TFG DUE TO CLUB MAGAZINE!
My husband made a final payment at Markhams in TygerValley on 18th July 2017. He went into the store to close the account because he was told that is the only way to close an account. Over a year later (in 2018), he was called by TFG to inform him that he owed them an amount of over R700 because their was still a magazine being charged for on his profile. They couldnt explain how this was possible since he closed the account in 2017. Also why did it take them over a year to call him for a payment. They are quick to call when payment date is approaching, whether you are in arrears or not! Courtesy calls they call it! He spoke to numerous people at the time and they would all do the same thing. They would promise to request a reversal of the amounts which in the end was never done. After more than 6 months of this back and forth, he decided against his will to pay the outstanding amount of R471 which they failed to reverse, on March 7th 2019, while on vacation. He needed to buy a cellphone in May 2019, but Vodacom advised him at the store that his application was declined due to a default on his name by TFG. This was the first time in all his life of having credit that he was declined. He has over the years had a pristine credit rating and record and you have now damaged this. He contacted TFG customer services again on the 14th May 2019, where he was told again that the lady will apply for the negative credit rating to be removed. Once again this was not true since he called again today, and no action has been taken. He is still blacklisted and begging you to please do your job! Please clear his name asap as he never owed you in the first place and now you are making his life hell. I will write another letter to Consumer Watch and the Press. I’m sure that there are hundreds of people going through the same thing on a daily basis. TFG and companies like it are exploiting their customers by charging them for a so-called magazine not worthy of the name and then running these costs in the background. This is why it is so difficult for them to close accounts or cancel these costs as it is most probably really well hidden. You are frauds and need to be exposed! Enough it enough!
1 reply
133 months ago
Excellent and professional service on claim
I lodged a claim for loss with Lelethu Jonga and received exceptional service from her. She kept me informed all the way on the status of the claim, and was very professional in her manner of liaising with me. She definitely knows what is expected of her, and kept me very happy. Thank you for making this a very pleasant experience.
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)