AA
Anon A
Active since Dec 2010
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
100% the company to go with if you like your property to be damaged.
My experience with Colin and his company was disappointing. First of all, his workers didn't honour an appointment, wasting my time. Then Colin himself phoned me relentlessly, trying to set up another appointment. I eventually could accommodate them, and his team came out to "service" my garage doors. The team were very friendly and worked fast. However, after they were done, I noticed: the housings of my garage motor consoles are damaged. One can clearly see that it is fresh breaks, and after they left, pieces of the covers were on the floor. Either the workers dropped the garage doors onto these, stepped on it or bumped it with their equipment. I don't know, as I was not supervising them 100% of the time. Secondly, I have noticed fresh scratches and dents on my garage doors. And I don't mean one or two... I am not sure whether they put the doors on the cement when they serviced them, but Colin now claims that these were there, just covered in grease before. How the obviously new scratches and dents were covered in grease all over the doors, is beyond me. Also, one can clearly see that the scratches are all new, as they still have bits sticking out. Long story short, after Colin's worker phoned me to find out "how we can fix it, because Colin is now making the workers pay for the damage", I have just received the following message from Colin. This is how he does business. Doesn't bother to come out and look at the damage himself. Doesn't take responsibility for his workers' damages. No. He tries to rectify this by blaming me, and tries to make additional money out of me. Thanks but no thanks. His response below. Response Regarding Your Recent Service We are writing to address the concerns raised regarding the motor covers and the condition of the door surface following our recent work. 1. Regarding the Motor Covers Please note that our team only removed the motors from the doors; the wall consoles were not removed or tampered with during this process. Consequently, we cannot accept responsibility for the condition of the existing covers. Furthermore, we are unable to source replacements for these specific covers. The manufacturer of your system is no longer in business, and because the equipment is approximately 20 years old, parts are no longer manufactured or available on the market. 2. Surface Marks and Scratches During the servicing of your doors, our team performed a thorough cleaning. The marks currently visible on the door surface were previously concealed behind thick layers of grease and accumulated dirt. Now that the doors have been properly cleaned, these pre-existing marks have simply been exposed. Our Recommendation While we cannot provide new covers for obsolete hardware, we would like to help restore the aesthetic of your doors. We recommend a professional respray, which would cover the now-exposed marks and refresh the appearance of the unit. Would you like me to prepare a formal quote for the respraying of the doors at an additional cost?
0 replies
11 months ago
Exceptional training!
I am currently busy with my 5th course through Trojan Training Solutions, and I could not be happier! Jonathan and Mike provide consistently helpful advice and guidance, and they are exceptionally knowledgeable. Totally recommend them for training!
0 replies
22 months ago
Don't even answer their calls coz they will lie their way into extending your contract
What a bunch of ********* b*ll****ters! Call me with claims that my contract was migrated for another 2 years, which I know I did not authorise! After their desperate attempt to get me to agree to an upgrade failed, I phoned Vodacom who told me that my contract was NEVER migrated. So they tried telling me ******* just to get me to extend a contract. I will NEVER answer any calls from "Vodacom" again. They create the impression that they are a part of Vodacom
1 reply
32 months ago
Disgusting quality
Good luck with whatever you buy from them. When we ordered ours, they had the dimensions totally wrong and they had to replace it. It is now less that a year later, and the second corner has ripped out. Probably because it has no steel ring reinforcement like the ones I bought from Builders. Do yourself a favor - spend R100 more and go buy a proper product at Builders, or even the brand name one on Takealot. Shadeg sail we bought didn’t last a year, and it was poorly finished off. Lesson learned
0 replies
36 months ago
Trust at your own risk!
An update on our case against Secnet Solutions / Morne van der Merwe / Anne-Marie Horn. We paid nearly R300 000 to Secnet Solutions on 19 January (don’t bother searching for them, they have already removed their website, but I am aware that two of the directors, Morne Wessel van der Merwe and Anne-Marie Horn have already registered a new company, Blue Stone Facilities Management and Maintenance). We reported them to Department of Labour, who sent out an electrical engineer, who confirmed that the installations were done *******ly. They forced the person who issued the COC to redo the job in two of the three homes. The remaining home we will now have redone at our own expense. SAPS cannot arrest them, as the State Prosecutor has said that it is a civil case, which we will now have to pursue formally in court. Van der Merwe has acknowledged that he owes us the money, but I doubt that we'll see any of it until we start the court proceedings. I would NEVER recommend this company or individuals, nor will I ever entrust them with another cent of my money. People, beware.
0 replies
38 months ago
Secnet Solutions / Morne van der Merwe / Anne-Marie Horn ****MERS
So…. It turns out we have joined the long list of people who have been ****med by opportunistic allegedly *****ulent solar installers! We paid nearly R300 000 to Secnet Solutions on 19 January (don’t bother searching for them, they have already removed their website, but I am aware that two of the directors, Morne Wessel van der Merwe and Anne-Marie Horn have already registered a new company, Blue Stone Facilities Management and Maintenance) Long version of the story, after Morne sent his contractors to install inverters and batteries in our homes, they have now disappeared with the rest of our money – still a good chunk of change. We then had a Master Electrician inspect their work, and we have reports as long as my arm about things that were done *******ly during these installations. Ranging from having used undersize wiring, bypassing our homes’ earth leakage protection (MAJOR issue!), insufficient protection of circuit breakers to contravening the Fire Safety Laws of SANS10142.2 by *******ly installing lithium batteries in our bedrooms. In total, 15 of these little faults were identified, all which have very serious financial, health and safety and legal implications for us as homeowners and residents. I have been advised by the Electrical Contractors Association, as well as by the Electrical Conformance Board and Association of Renewable Energy Practitioners that Morne van der Merwe is NOT registered with them, and I have been advised to report them to the Department of Labour, which we did. We have also reported them to the CGSO and intend to take legal action, and *****/theft cases have been opened with SAPS against all the directors of Secnet Solutions'. One can only hope that they get arrested before they get to **** any more people, and ***** more people's money. In the meantime, I will make it a priority to create as much awareness as I can about these people. Anyone is free to contact me for proof of my claims, SAPS CAS numbers, as well as much information as any member of the public can get about them, but usually would have to pay for.
0 replies
46 months ago
Dawie was exceptiona...
Dawie was exceptionally helpful and accommodating
1 reply
65 months ago
Lebo is a gem
Had an issue loading a voucher on my unit, and I phoned the call center. I had no electricity, and my phone was running low on battery, so Lebo had someone from the call center phone me. She also followed up with a call after an hour, to find out if someone assisted me, and to confirm that the problem was resolved. Excellent customer service
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)