DR
Duncan R
Active since May 2011
6
Reviews
0
Industries
Reviews
6 reviews45 months ago
Awesome food and service
My family and I love this restaurant. We happened to come across it a few months ago while looking for somewhere different from our norm. We had heard good things so decided to give it a try and we weren't disappointed. The food is fantastic, the service is excellent and the atmosphere is great too. Subsequently we were back a few days later and then twice again the following week. We found our waiter Joe to be absolutely awesome and within a few visits had my sons glass of ice water at the table pretty much as soon as we were shown to it. I can definitely recommend Smoke Daddy's as a great meal out at a restaurant that has amazing weekday specials.
0 replies
45 months ago
Very poor communication
On Wednesday the 3rd of August I was contacted by a Nedbank consultant asking whether or not I knew I qualified for a limit increase on my credit card. We spoke for a while and she convinced me to apply for the increase. After going through the lengthy process of supplying the relevant details I was told I'd receive an e-mail with the reference number and an sms. The e-mail supplied the reference number and the steps I needed to follow to complete the application. After following the steps and being taken to a page with the amount being offered I needed to select the amount on the application amount bar to confirm. The bar didn't allow the exact amount being offered to be selected so I selected an amount that was R300 more and motivated in the text field provided that the only reason I had selected that amount was because I couldn't select it on their provided bar. I then submitted the application and after a few seconds got an error screen informing me that something had gone wrong and that I should try again later. When trying to go through the process again later the application was gone. Friday the 5th I contacted the call center and was assured that there was nothing outstanding from my side and that my application was with vetting. I accepted this and awaited further feedback during this week as I was informed that the application could take 5 working days to complete. Today when I called the call center as I have had no communication from Nedbank regarding my application, Purity informed me that the system showed that the application had been cancelled. After letting Purity know that I was less than impressed by this she did apologize profusely and offered to complete a new application with me. I declined as I had not considered the increase before the phone call on the 3rd and really didn't feel like going through the process again. Purity was very friendly and helpful. Unfortunately the poor service and communication skills leaves a lot to be desired. An e-mail or sms notifying me whether or not the application was approved or declined would have gone a long way. There really needs to be attention paid to customer service.
0 replies
55 months ago
Very bad driving
This complaint is not about Mr Delivery itself but about a driver of theirs in the Ballito area. We're staying at the Chaka's Rock Chalets and today at 15h30 a Mr Delivery driver had just made his delivery and was reversing to leave. This is where the issue comes in. He was reversing at such a high speed that my wife almost being hit called to him to slow down. He ignored her and when she called to him again as he reversed into a parking to turn around he thought it appropriate to show her his middle finger. I caught up with him at the entrance gate and confronted him about the manner in which he was driving and was told he was reversing very slowly and said I was imagining it when I asked him if he thought I was. My big issue with this is that there are kids running around and it would just take one to run out and be run over. The driver in question was driving a green Renault Cleo with black mags and looked like he was quite tall with a beard. This kind of behavior puts Mr Delivery in a bad light.
0 replies
59 months ago
Shockingly bad service
During the course of April 2021 I accepted a loan offered to me on my banking app. As I had an outstanding loan with Nedbank I figured the outstanding amount on the loan would be taken from the payout of the new loan to settle the first loan. It was not and I was left with two loans. I immediately requested a settlement amount and received my settlement letter on the 30th of April. I was told to make payment to Nedbank by way of a once off payment which I did on the 30th of April. On the 26th of May I got an sms notification that the debit order for the loan I had settled on the 30th of April had gone off. I phoned Nedbank and after being bounced around a bit was eventually put through to Cynthia. Cynthia had a look to see where the funds had gone stating that they could have been allocated to my home loan instead. They hadn't and she was unable to trace from her side so she logged a call from her side and provided me with a reference number stating that she would let me know what's happening as soon as she has feedback. On Friday the 28th of May Cynthia gave me a call in the afternoon while I was on my way home and told me that although they had managed to trace where my money had gone that it was not good news as apparently I had somehow selected an attorney's account from their legal department side and that they cannot move the money back and that I would need to visit my branch for them to request the return. Monday the 31sth of May I went into the Clearwater branch for assistance. Unfortunately for me the consultant didn't know how to assist me and phoned another department for assistance and put the call through to my cell phone. After trying to explain everything that had gone on the person on the other end was trying to assist when we were disconnected, I'd like to believe accidentally. I waited for a call back but after a few minutes of waiting I asked the consultant to please reconnect us, which she tried unsuccessfully to do. Eventually, while the consultant was assisting another customer, what I assume was the branch manager came to help the consultant with the other customers problem. After assisting the other customer she finally attempted to assist me. The account number I had paid the money into could not be traced by this person so I was told that they would need to escalate the problem to another department and that I would be contacted by the end of the day to let me know what was happening. I am still waiting 18 days later. I sent a complaint in on the 9th of June about this whole sorry story and got an e-mail response on the 10th of June acknowledging receipt of the complaint and that the resolution may take up to eight working days and that they humbly request that I please allow deviation from the time frame as each matter is dealt with on its own merit. Now eight working days from 11th of June, as the e-mail was delivered at 15h26 on the 10th, would take me to today the 18th of June if Saturday is considered a working day. I have had no further communication regarding any sort of progress. To say I am extremely disappointed would be an understatement. The service I received from the branch itself was pathetic. Not once during the three hours I was there did I feel like anyone had any interest in assisting me. In my opinion if a consultant is assisting you they assist you until your issue is resolved. However what actually happened was I set aside once I had been connected and even once I had been disconnected was kept aside while she assisted other customers. It was only after I stated I would not be leaving until I knew something was happening that I was assisted by the branch manager and then dismissed with the promise to contact me later that day. Honestly speaking if it wasn't going to be such an issue to do I would consider moving everything back to my other account with another bank.
0 replies
111 months ago
Very poor communication and lack of actual understanding
<p>During the course of 2016 I fell behind on my monthly payments. Eventually after explaining the situation I was in I enquired about changing my twelve month account to an eighteen month account as my wife had done the same thing with her Donna Claire account and the change had brought down her payments to a more managable level. I was told it was fine and that they could do that. The person I spoke to then worked out a payment amount and said that I would need to maintain a three month consecutive payment history beofre the change could happen. I agreed to that and subsequently paid the agreed upon amount without fail and even paid more in December.</p> <p>Yet although I was paying as agreed I was still getting reminder sms's that my account is in arrears and that I must make payment urgently.</p> <p>I then received a phone call from a woman by the name of Natasha, I explained that I had requested to change the account from a twelve month to an eighteen month account and told her of the arrangement I had made, I also told her that I was not receiving my statemant and she suggested I e-mail her supervisor, someone by the name of Glenda, which I did requesting that I receive my statement via e-mail. I got no response and to date have received no statement. I e-mailed her again enquiring about the statement and also asked her to look into the arrangement I had made as I had received yet another phone call. Still no response. At least the lady I spoke to this time tried to look into what was happening and then told me that there had been a misunderstanding and that the arrainment made on their system was an eitheen month payment plan. Not what I had requested and understood as being arranged. She then suggested that I go into a store, ask to speak to the manager and get him to phone the correct people so that I can cancel the eighteen month plan and sort out for the change from twelve to eighteen month on the account. This would then enable me to be able to buy again in three months.</p> <p>This is rediculous as it's funny how my wife made the same arrangements and miraculously three months later was able to spend again, yet here I am almost six months later and I'm still being harrassed with telephone calls and reminder sms's.</p> <p>This is truly frustrating and I would love to hear from someone regarding this.</p> <p> </p>
56 replies
134 months ago
Very happy with quick response and service
I recently returned a Snuza baby monitor to the Cape Town head office as it was faulty. The unit was couriered to them on Friday and they received it on Monday. The unit was assessed and found to be faulty as I had reported and not only was the unit replaced but it was replaced and dispatched on the same day resulting in the new monitor being delivered this morning. Fantastic <br> <br> Thank you!!!
0 replies
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5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)