TE
Tim E
Active since May 2011
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Dishonest and preditory.
I paid, filled the questionnaire &. And nothing. There is a glitch that error messages the form. 4 emails and bar an acknowledgement of an email, nothing changes.
0 replies
2 months ago
Dedicated people who really care about your members, taking the time to ensure whatever the issue is is resolved
Dedicated people who really care about your members, taking the time to ensure whatever the issue is is resolved. And do it cheerfully and effectively.
56 replies
3 months ago
Unnecessary torture
Two months ago I moved to Port Alfred and needed WIFI. I have read that MTN ranks as a top provider so went there first. The process of ordering and singing up took an hour in their branch. The package was supposedly for 5G, having been assured this was available at my address. It never came close and was always annoyingly slow. Desperate for good signal I took on a fibre contract with another supplier. The process to cancel MTN, was unbelievably slow. Firstly the office is supposed to open at 9:00. At 9:15 when I arrived nothing was ready and the computer not yet turned on. In a surreal mockery of today's technology the agent had to complete a cancellation form by hand, having printed it out. She then entered the into the computer, printed it out for me to sign. A process that kept me sitting in their branch office for 45 minutes! I won't be going to MTN for anything again.
0 replies
5 months ago
Unbelievably bad service, never again.
Three day in a row even after phone calls on both of the two later days, my parcel was never delivered. On each of the three days I sat a home awaiting their arrival, having received notification that it was in transit. After 5:00 on the first day, 6:00 on the second and 6:30 on the third. No sign, no contact and no delivery. Round about 7:00 that evening the same message was received: "Can't gain access returning to base:" Yesterday I was assured again that not only would it be delivered but they would from from head office to give me the time to expect it. So far nothing and I've now been trying to phone for over an hour with no luck, except for having to listen to a recorded message telling me how good the were.
71 replies
14 months ago
Mercantile madness.
Usually I am very happy to use Takealot and happy with their service, now not so much. This letter to Brabant the supplier of the item a clothes line/dryer. I believe it is self explanatory. Good afternoon, I have just spent nearly half an hour trying to find the correct person at Takealot to make my request. Finally I ended up with their "Returns Department", who told me several times, over and over, that their only option was to return the whole dryer and they would return it to you and a new order would be initiated to send me the same product with the same problem. Ultimately 4 courier trips will have been used to leave me with exactly the same problem and both you and Takealot out of pocket for the cost of the transport and the full cost of the replacement item. This is absurd in the extreme. If they won't help me, please can you just send me a piece of cable to replace the existing problematic one, save yourselves the cost and make me, your customer, happy. I look forward to hearing from you.
0 replies
15 months ago
My claim for lost hearing aids was dealt with efficiency, promptly and polite enthusiasm
My claim for lost hearing aids was dealt with efficiency, promptly and polite enthusiasm. I couldn’t have asked for more, particularly since supplier changes complicated the process by having changed their product availability.
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)