MK
Marjo K
Active since May 2011
9
Reviews
0
Industries
Reviews
9 reviews45 months ago
Rented car breaks down with electrical fault, Towing And Storage Charges are being added to contract.
Tempest, The worst experience ever received renting a car. I will not advise anyone to ever use your service. Please see contract 6001337474 for this account 71864592. I rented a small car for 4 days. An electrical fault occurred within 20 hours, leaving me without transportation. The car was only replaced on the 3rd day (19h:00). Please explain how you can charge me "Towing And Storage Charges" if your car breaks down. How can you charge me additional charges if I did not have access to transportation for two out of the 4 days which I already paid for? Kindly remove the additional fees you have added to this contract and return the deposit that I have paid upfront. This was an electrical fault in your car, the responsibility remains with you to provide a usable product.
1 reply
71 months ago
No after sales service.
Very professional quote and installation suggestions. Happy with that. Problem is there is NO after-sales service. He does not answer your calls or respond to WA messages. When calling him from an unknown number, he makes promises to return but it does not happen. I would not recommend this company to anyone, stay clear! It's a pity I did not do my research here on hellopeter...
0 replies
76 months ago
Claim burst geyser in October 2019. Geyser replaced but not working in March 2020.
ABSA homeowner insurance. Claim burst geyser in October 2019. Geyser replaced but not working in March 2020. Is this acceptable? ABSA incompetent to resolve the issue, no effort from ABSA to follow up and finish the task. ABSA I take it you will understand when I change to another insurer? Notes: 15/10/2019 - Burst Geyser: Your claim number is 3690223. 21/10/2019 - sent letter 29/10/2019 - Was promised that plumber will contact me 04/11/2019 - Phoned ABSA, while on the line - DEMAR returned my call 06/02/2020 - Lionel - Phone to require status on the electrical problem on the new geyser. They contacted Duratherm 011 568 2752. Warranty claim by the insurer
3 replies
100 months ago
No delivery or communication on new contract ordered
Ordered a new cellphone contract Early in Feb 2018. FInehlanhla was the person that helped me. See reference CDW ********** 5001. Received this SMS 09/02/2018. Dear customer, Your order has been Pre-Approved, we will be processing your order shortly. Regards Telkom Sales Team Then R369 was deducted from my bank account using description: "DO TELKOM8TA / CDW ********** 5001" I have tried (phoned in) several times to cancel the order since nothing has happened which seems to be a process not possible. Please return my money deducted! I cannot wait any longer for Telkom to respond.
3 replies
112 months ago
Does having REFERENCE NUMBERS mean anything
<p>Dear Vodacom,</p> <p> </p> <p>I have logged three different issues 9 days ago.</p> <p> </p> <p>No response yet ! Nothing/NADA/ZIP, what must I do more to get assistance?</p> <p> </p> <p>This level of ignorent service is shocking. Realy! This is shocking! I am a paying customer and this is how you treat me. You clearly does not not CARE about paying customers.</p> <p> </p> <p>Do you know what unhappy paying customers do? Take a guess...</p> <p> </p> <p>Welll anyway, here are the three reference numbers:</p> <p>1) ********** ********** </p> <p>2) ********** </p> <p>3) 1- ********** ********** </p> <p> </p> <p>Can someone PLEASE react and start following this up.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Marjo</p> <p> </p>
2 replies
112 months ago
Settling claim - ALL RISK : Comprehensive (Portable Possessions) when car was stolen
<p>Keneiloe Makgalemele was excellent in handling this claim. </p> <p>She kept personal contact. </p> <p>When tuff questions arrived she stayed calm and focused, delivering workable solutions.</p> <p>Impressive!</p> <p>Thank you.</p>
1 reply
114 months ago
Unable to initiate a claim
<p>My car was stolen on Saturday Afternoon.</p> <p>I am unable to log a claim since there is a system fault.</p> <p>I was told this on Saturday, 8:00 and 12:00 today.</p> <p>You cannot use the Web App or Phone app either. IT DOES NOT WORK.</p> <p> </p> <p>My problem is, I am a paying customer!</p> <p>My policy includes a rental car.</p> <p>I am without a car and cannot initiate a claim in order to arrange for the rental to be made available</p> <p> </p> <p>Can I say it again.... I am a paying customer.</p> <p> </p> <p>I EXPECT someone senior to contact me in order to resolve this issue!</p>
2 replies
114 months ago
Very bad Customer service when logging a complaint about constant dropped calls
<p>Since early Jan 2017 we experience a very high rate of dropped calls. The first time someone phone us they get a "User Busy" message, no connection was made. People then wait only to get the same response a couple of minutes later.</p> <p>I now has worked out that if the person phone directly again the connect then gets established. Not everybody knows to phone again... </p> <p>We also received an SMS from yourself (VODACOM) stating that you see we experience many dropped calls. In return you gave us free minutes. So you do know of this problem! Can you please solve the issue at hand!</p> <p> </p> <p>The customer service we experience making two calls informing you about this problem is SHOCKING!</p> <p>The first lady was helpful, even phoned us back, then promised to phone again later that night, which never happened. So this morning we still experience the same problem.</p> <p> </p> <p>I then phoned again. Person that helped me was Kaya. The reference # 1/5 ********** 50813. At first she did not want to give a reference #. She then told me she phoned the number in question and managed to make a connection first time. She clearly did not want to help me any further. She decided this is not really a problem. Please listen to the call and see how she handles a paying customer, can I say it again "PAYING CUSTOMER". Please tell her that I will remember this when we are due for an upgrade. Kaya has given me enough to decide otherwise next time, thank you!</p> <p> </p> <p>Please attend to this dropped call problem. This is an issue. It affects my wife in her work duties since "PAYING" customers are unable to speak to her.</p> <p> </p> <p> </p> <p> </p>
1 reply
132 months ago
Damaged Baggage
Unable to inform you about damaged baggage.<br> <br> 1) Try to log a claim via your website does not work.<br> 2) Phoned 011 920 7513 as indicated per your website, left message and called numerously.<br> <br> I am unsuccessful to make contact in spite of all the effort.<br> <br> Our suitcase is broken returning on flight EY604.<br> <br> Please contact me and help me to resolve this problem.<br> <br> Regards,<br> <br> Marjo Kruger
0 replies
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5 Star
0 (0%)
4 Star
1 (11.11111111111111%)
3 Star
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2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)