BM
belusi M
Active since Nov 2025
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Formal Complaint and Escalation Request – Promotion Spins Not Credited
Dear Shell Customer Support Team, I am writing to formally raise a complaint regarding an unresolved issue with a recent Shell promotion and the lack of follow-up from your customer service team. Last week, I used my V-Card to purchase fuel on two separate occasions as part of the promotional competition offering spins. Despite meeting the qualifying criteria, I did not receive any spins. When I contacted Shell customer support by phone, I was incorrectly informed that the competition had already ended, which I later confirmed was not the case. I then sent an email to query this issue, however my concerns were dismissed and I did not receive a meaningful response. Following this, another customer service agent took my details and advised that the matter would be escalated to a manager. Unfortunately, no one has contacted me since, and I have received no update or resolution. I am disappointed by both the misinformation provided and the lack of communication thereafter. I would appreciate: * A proper review of my account and the qualifying transactions * Clarification on why the promotional spins were not credited * A response from a manager or senior representative regarding this matter Please treat this as a formal escalation. I look forward to your response within a reasonable timeframe.
0 replies
3 months ago
URGENT: Unauthorized Ticket Purchase – Immediate Refund Request (Order #1693203)
Dear Ticketmaster Support Team, I am writing to report an unauthorized transaction on my Ticketmaster account and to request an immediate refund and cancellation of the affected order. Order details: Order Number: 1693203 Event: Shxtsngigs | Daddy's Home Date & Time: Saturday, 24 January 2026 at 20:00 Venue: Goldrush Dome Seat: Floor Block F – Row AC, Seat 9 Amount Charged: R 1,140.00 Payment Method: VISA Ticket Type: Mobile Ticket Delivery I did not authorize this purchase. Someone gained access to my account and completed this transaction without my consent. I noticed the charge immediately and have been logging queries with Ticketmaster since last night. This ticket has not been used or transferred, and I am requesting: Immediate cancellation of the ticket Full refund of R 1,140.00 Confirmation that my account is secured and no further activity can occur Please treat this as urgent, as it involves *****. I am happy to provide any additional verification or documentation required. I would appreciate confirmation of the refund and next steps as soon as possible. Kind regards, Belusi Makhanya
0 replies
5 months ago
Unauthorised Credit Checks
Dear FNB Complaints Department, I am writing to lodge a formal complaint regarding extremely poor service, unauthorised credit checks on my profile, and the mishandling of my recent Fusion account application. Unauthorised Credit Checks Over the past few weeks, FNB has conducted multiple credit checks on my profile without my permission. I did not consent to repeated checks, and these enquiries negatively affect my credit score. I opened a query with FNB two weeks ago, but it has still not been resolved. Incorrect and Conflicting Information Regarding Credit Card / Fusion Application On Tuesday, I was offered an Aspire Credit Card, which I refused, and I instead chose to apply for a Fusion Account. A consultant called me, assisted with the application, and informed me that I was approved and should wait for my card to be delivered. However, today I drove to an FNB branch (incurring unnecessary fuel and time costs), only to be told that my application was declined because I refused an offer of a R2,700 limit — even though I clearly stated that I only wanted a R2,000 limit. This is unacceptable and demonstrates poor communication and a lack of professionalism from multiple FNB staff members. Request for Immediate Action I hereby request the following: Removal of all unauthorised credit enquiries done by FNB on my profile. A full investigation into why my query has been ignored for two weeks. Clarification regarding my Fusion application and why I was told I was approved when I was not. Confirmation of the actual credit limit options for the account I app**** for. Compensation for the inconvenience and costs suffered due to inaccurate information. I expect a written response within 5 business days, as per FNB complaints resolution guidelines. Please treat this matter as urgent.
159 replies
5 months ago
Bad customer service
I am lodging a formal complaint regarding the extremely poor service I have received over the past several days. Despite receiving multiple SIM cards from your company, none of them have worked. I have repeatedly contacted your customer service team, who assured me each time that my data would be loaded and activated. It has now been three days without any data on my number, and your agents continue to tell me they are “logging” and “troubleshooting” the issue. I have still not received any follow-up call, update, or solution. This level of service is unacceptable. I expect the following immediately: Proper activation and provisioning of my SIM card and data services. A clear explanation for why this issue has persisted for days. Compensation for the period I have been left without data due to your service failure. A supervisor or escalation team member to take ownership of resolving my case. If this issue is not resolved urgently, I will have no choice but to escalate the matter further through formal consumer protection channels. I expect a response within 24 hours.
106 replies
5 months ago
Bad Service and Customer care
I am extremely dissatisfied and frustrated with the level of service I received. My interaction with Lerato Silulawane was especially disappointing. When I contacted customer service to address several serious issues — including ongoing problems with my core plan, repeated glitches on the app, and an unresolved debit order issue — I expected professionalism and support. Instead, I was met with attitude, dismissiveness, and a clear lack of willingness to help. I specifically requested to have my insurance cancelled due to these ongoing problems, yet rather than assisting me or even attempting to understand my concerns, Lerato responded in a manner that felt rude, unprofessional, and completely unacceptable for a customer-facing role. This experience has left me feeling that the company has no regard for its clients, their time, or their concerns. The combination of poor service, lack of accountability, and unprofessional behavior reflects a serious failure in customer care. I am deeply disappointed and feel that my concerns were not taken seriously at any point during the interaction.
53 replies
5 months ago
Bad customer service
Discovery Insurance has been the worst insurance experience I’ve had. I’ve only been with them for a month. I recently changed jobs, and my new employer has a different pay date. When I asked Discovery to update my debit order date, they told me I have to pay an additional amount just to change it. This makes no sense, because the only reason for the change is my new company’s pay schedule. On top of that, the service agent I spoke to was not helpful at all and did nothing to assist me. Overall, the experience has been extremely frustrating and disappointing.
159 replies
5 months ago
FNB Bad Service
This bank keeps doing credit check on my behalf without my permission, i keep calling their call center and they keep on directing me to different departments. I credit was checked at 00:00 midnight on my behalf, which i know nothing about
53 replies
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1 Star
7 (100%)