Thabang L's Profile | Hellopeter

1 month ago

Unauthorized Charges & Ignored Cancellation – Absolutely Unacceptable

I am absolutely furious with Standard Bank Insurance. They added products and charges to my credit card without my knowledge or consent — this is completely unacceptable and feels outright deceptive. When I called to cancel, I was told to send an email. I did exactly that, and my request has been completely ignored while they continue taking my money. This is beyond frustrating — it is unacceptable behaviour from a financial institution that is supposed to protect its customers. How is it possible to add products without consent, then make it nearly impossible to cancel them? This is a serious breach of trust and accountability. Fix this immediately. Cancel all unauthorized products, refund every cent taken, and stop ignoring customers.

106 replies

Standard Bank Insurance

1 month ago

Standard Bank Insurance Added Products Without Consent

I am absolutely furious with Standard Bank Insurance. They added products and charges to my credit card without my knowledge or consent — this is completely unacceptable and feels outright deceptive. When I called to cancel, I was told to send an email. I did exactly that, and my request has been completely ignored while they continue taking my money. This is beyond frustrating — it is unacceptable behaviour from a financial institution that is supposed to protect its customers. How is it possible to add products without consent, then make it nearly impossible to cancel them? This is a serious breach of trust and accountability. Fix this immediately. Cancel all unauthorized products, refund every cent taken, and stop ignoring customers

0 replies

Standard Bank

4 months ago

Hidden Fees, Wrong Balances, Zero Transparency — I’ve Had Enough

I am trying to pay off my Standard Bank credit card, but Standard Bank is making it absolutely impossible with their shocking incompetence and complete lack of transparency. 1. Mysterious charges no one can explain: I called the bank almost the entire day last week Friday to question charges on my card — charges that make no sense because I haven’t even used the card this month. Not a single consultant could explain what these fees are. How is it possible that the bank doesn’t know what it is charging customers? 2. Balance figures that keep changing: My app reflects a balance of –R20 000, yet every consultant claims it’s –R20 800. No one can justify the extra R800. This level of inaccuracy is unacceptable for a major bank. 3. Statements that don’t add up: When I checked my statements, the opening balances jump around with no logical explanation. On 4 November the balance was –R20 500, but the very next day it suddenly shows –R19 500. No one at the bank can explain how a R1 000 adjustment appears out of nowhere. On top of that, I’ve been billed three separate charges of R220 each that no one can account for. At this point, I’m completely fed up. The hidden fees, the contradictory information, and the blatant inaccuracies make it impossible to settle this account. Standard Bank needs to fix this mess immediately and provide an accurate, transparent breakdown of what I actually owe.

53 replies

Truworths

5 months ago

Truworths Punishes Customers Even When They Pay

Here’s a harsher, clearer, and more direct version: --- Truworths is operating like a ****. I made the necessary payment arrangements on my accounts and honoured every one of them. Yet when I recently checked my credit report, I was shocked to see that Truworths is marking my account as having “missed payments,” despite me paying exactly according to the agreed arrangement. Their excuse? They now claim that because the account had existing arrears, all future payments — even those paid according to the arrangement — will still show as “missed payments.” This was **never** communicated to me when the arrangement was made. To make matters worse, their consultant, Zandile, was extremely rude and openly told me that they “cannot be blamed” for not informing customers about this crucial detail. This is dishonest, misleading, and shows a complete lack of transparency. Truworths is harming consumers through hidden rules and poor communication.

0 replies

Foschini

5 months ago

TFG Is Misleading Customers and Damaging Credit Profiles

TFG is completely dishonest and *********. I have made every single payment arrangement on my accounts and honoured them without fail. Yet when I checked my credit report, I was shocked to discover that TFG is falsely marking my accounts as having “missed payments.” Here’s the ****: I usually set my payment arrangements for the first weekend of the month. Now TFG claims that even if I arrange to pay on, for example, 5 October — and actually pay the full agreed amount — they still record it as a “missed payment” just because it wasn’t paid on the 1st. Not once did any consultant warn me that paying after the 1st would damage my credit profile. This behaviour is deceptive, misleading, and shows a complete lack of transparency. TFG is actively harming consumers with rules they don’t communicate. I demand that this be corrected immediately and my credit report updated. This level of misconduct is unacceptable

0 replies

Thabang L

Reviews

Unauthorized Charges & Ignored Cancellation – Absolutely Unacceptable

Standard Bank Insurance Added Products Without Consent

Hidden Fees, Wrong Balances, Zero Transparency — I’ve Had Enough

Truworths Punishes Customers Even When They Pay

TFG Is Misleading Customers and Damaging Credit Profiles

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