SH
Samantha H
Active since May 2011
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Can't purchase electricity. Customer blocked???
I have a prepaid meter in a house I rent. Never had any issues. From 7 August 2025 we are unable to purchase electricity off the banking app as well as the Recharger website. It says "Customer blocked UVS Migration" after many fone calls to recharger and calls EVENTUALLY been answered we were told to purchase electricity from our local store and it will rectify the issue. Off I went, did that. Nope still can't buy off the banking app! Call recharger again!!! Oh no you can't buy off the Recharger website anymore you must register on "Easypay" then the issue will be rectified. So I register... Purchase R50... Put the electricity in. Nope still can't purchase off the banking app. It is 8 Aug 2025 and the problem persists! We were told to email recharger with this issue and have no feedback whatsoever. This is absolutely ridiculous!
53 replies
76 months ago
135 customer service.... F*** all service!
Been calli g 135 for 3 days now to cancel a contract. Been on hold for an hour at a time and then the call gets cut!!!!! Useless service! I'm cancelling my debit order then let's see what happens! Pathetic service!
122 replies
80 months ago
Nearly 2 weeks and money still not returned to me!!!
On the 21st September I tried to purchase water via the banking app. It kept saying unsuccessful purchase! I tried several more times with the same result. When I checked my bank statement it showed R650 was taken off my account and it was not reversed. I went to my branch on the 23rd Sept to have this money reversed as I did not receive any tokens for water nor did I want the tokens now as I had already purchased from Spar. I was given the run around and told Absa could not refund me as the onus was on Blue label. Blue label said it was Absa that had to refund me! After much back and forth I was given a ref no 3783481 and assured on the 27th Sept that the money would be returned to me within 2 to 3 working days..... Today is the 2 Oct and still no money paid back to me. I called my branch and they said "oh on our side it says the case is closed" where is my money???? Now emails are been sent again to query where is the money. This is the worst customer service I have ever received from a bank that I have been 16yrs with! I am extremely disappointed and unhappy with the run around I have been given. I had rent to pay and paid it short with the hopes I'd have the money back in my account by the latest today! I am seriously considering moving to another institution that actually works for their clients.
105 replies
94 months ago
WRONG CONTACT NUMBER!!!!!
I HAVE CALLED MBD FOR MONTHS NOW AS I KEEP RECEIVING SMS'S ABOUT A "BOUGHT SBSA HOME LOAN" WHICH I DONT HAVE!!!! ON WED 8 AUG I CALLED YOUR CALL CENTER FOR THE 100TH TIME TO HAVE MY NUMBER REMOVED FROM YOUR SYSTEM!!!! VUYO PUT THE FONE DOWN ON ME! WHILE ON THE FONE I RECEIVED ANOTHER SMS FOR A HOME LOAN NOT BEEN PAID!!!! WHEN I CALLED BACK MY NUMBER IS BEEN USED FOR 2 DIFFERENT OUTSTANDING HOME LOANS FOR 2 DIFFERENT PPL!!! WHAT THE HELL IS WRONG WITH YOU PPL???? WHAT THE HELL IS RICA FOR???? CHECK THESE 2 REF NO'S AND REMOVE MY NUMBER OF YOUR SYSTEM IMMEDIATELY!!!! DO YOUR HOMEWORK PROPERLY AND FIND THE CORRECT PPL INSTEAD OF HARASSING ME! # ********** ********** 68 # ********** ********** 24
53 replies
97 months ago
3rd Hellopeter Complaint! No feed back, no replies but we will take your money? I dont think so!
This is the THIRD COMPLAINT I am now writing to you! And still I am waiting for a reply regarding your debit order off my account for R67.15???? You send your standard response of "We are looking into it" blah blah blah!!!! Now I can assure you...I will NEVER take another loan from you ppl! I have all my fone logs, emails and Hellopeter complaints. I am now lodging this with the Ombudsman and lets see what happens now!
265 replies
97 months ago
I did not ask or agree to a Protection/funeral plan from you or Hollard!!!!
I have already posted on here 03/05/2018 regarding a debit order coming off now that my loan is settled! You asked me to forward you the letter I received from you via email which I did! What is been done from your side to resolve this issue? This is pathetic service from DirectAxis! I have paid every month for the last 4yrs and now I am been taken advantage of? I did not ask for a protection/funeral plan from you or Hollard it was for the period of the loan as per the agreement! It is to be cancelled with immediate effect!!!!
106 replies
97 months ago
My acc is settled and now you want to debit me for a protection policy!!!! BS!
My loan was settled 25/04/2018 and I received a letter confirming such...BUT....I am now going to be debited for a protection policy of R67.15 each month? Protection policy for what???? I don't have a loan with you anymore? And then you try calling the number listed and no one ever answers! This is what im going to do...I WILL REVERSE THAT DEBIT ORDER AND I WILL BE BLOCKING DIRECT AXIS FROM MY ACCOUNT! You will not be debiting my account at all!!! I have been a loyal customer and this is the treatment I receive?
265 replies
128 months ago
R600 missing!
I have a gold credit card. On Sunday afternoon I purchased R173 worth of groceries and received sms notification that my available balance was R1294. Tuesday afternoon I used my credit card again bought a few groceries totalling R150, my sms notification came thru telling me my balance was now R518???? Where did my money go? I then tried to contact Absa credit card division but kept getting a recording saying the call centre is experiencing high call volumes (I wonder why)? I then drew a month statement and nothing is reflecting to show where that money went to?! I then went into my branch on Wednesday and according to the lady there it seems as if I have been dbl debited on certain purchases that were made in the month? Please explain to me why this was done and when can I expect my money back! Please note this was not the finance charge as the finance charge had already been deducted which was R200.
75 replies
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1 Star
7 (87.5%)