LL
Lorna L
Active since Jun 2011
32
Reviews
0
Industries
Reviews
32 reviews15 months ago
Unresolved query
My mother is a pensioner and receives her pension from Liberty via a RA. We are in the process to apply on her behalf, to SASSA. SASSA has requested for a letter from Liberty stating that 1) she receives a pension from them and 2) her medical aid is deducted from this pension before she receives the remainder of the funds. I have been on the phone to BOTH Retail and Corporate Liberty - the one sends me to the other, over and over. Lastly I was told to email annuitiesadmin@liberty.co.za who directed me to lc.contact@liberty.co.za, once again. Can someone PLEASE try and assist - I've been battling for 2 weeks trying to obtain this simple info, to no avail.
53 replies
19 months ago
Admin processes suck
Had my unit transferred from my old vehicle into the new. I was charged R1000 transfer fee irrespective the fact that I took out cover earlier this year, so that this cost is waved. I have spoken to Tracker about 5 times in the last 4 days, and I still get charged 1) for the deregistered car and 2) the Transfer fee. I also got charged the monthly premium for BOTH cars.... Please guys, can you get your act together??
106 replies
20 months ago
Unreachable
After a few calls to your number (both landline and 086 numbers) the call cuts. I'd like to discontinue my contract with you. Please contact me ASAP. Thank you.
53 replies
24 months ago
Contract Termination - still getting billed after giving notice.
My contract came to an end in March 2024, I've spoken to the Cancellation department TWICE, and I'm still being billed for 5GB data costs. What do I need to do to get a cancellation?? I dont have time to make multiple calls to have your guys do your work!
106 replies
27 months ago
Pathetic service
A Claim was submitted for Pathology services rendered 4 Jan 2023. One of the procedure codes was rejected, stating Pre-auth was required, which is not the case. I have made possible SIX calls to find out *** is going on and I was always promised I'd be called back - which never happened. Please guys, I pay a ton to be member. Get your act together!
232 replies
33 months ago
Long waiting times and unresponsiveness.
I have an enquiry regarding an RA that is currently with Stanlib. I called the contact centre twice. Painful, to say the least. Call 1, I held on for ages and couldnt continue holding, hence dropped the call. Call 2, after also holding for ages was eventually assisted by an agent. Whilst on the call, he sent me an email with regard to outstanding documentation. I also asked him what documentation is required from Stanlib that I need to complete. Still waiting for that email...he didnt send. Last month, I reduced my Stanlib Tax Free Saving contribution. First debit order correct. This month the incorrect amount went off - again. I emailed the Lisp Instruction address with details, and got a response from a lady saying that the outstanding documentation hasnt been 'wet signed'. I responded asking what that meant, and received no response. Next day, I get an email saying that my call has been closed due to my 'non response'. I am totally unimpressed with the service I have been receiving. You guys need to work on your responsiveness and quality of service.
60 replies
34 months ago
Useless
OnePlan consistenly looks for reasons not to pay my claims. This time, again. I need to take my cat in for dental work that will cost R4000+ and OnePlan only pays R1300 of that. Why bother being a member for over 3 years, when this is always the case.
0 replies
36 months ago
Useless Service
My mom is an 88 year old who gets her pension from Liberty. Her medical aid contribution is deducted before she gets paid. I've noticed that Liberty hasnt amended her medical premium payment when the premiums went up. I have literally been on the phone (0860456789) AND email (info@liberty.co.za) for TWO DAYS and have not been able to speak with ONE SINGLE person that can assist me. What do I need to do to get this sorted? This is pathetic. How is a 88 year old supposed to deal with this kind of service.
53 replies
39 months ago
Updated my policy in...
Updated my policy info... Quick and efficient
132 replies
39 months ago
Wrongfully charged for repeat visit .
I have an ADT alarm with armed response. On 10 Jan 2023 a technician can out to my home - I couldn't arm the alarm using my APP. He fixed the issue. However, the issue repeated itself and the same technician came out 26 January. I checked previously with the call Centre Agent, if I would be charged AGAIN if he came out for the SAME issue within ONE month, and she said NO CHARGE. So he (same technician) came out 26 Jan - reset the alarm and showed me how to reset it manually, myself. During the SAME visit I asked him if he could potentially program a panic button for me - but he couldnt, since I dont have the correct receiver. I also asked him, while he's here, just to swop the existing battery on the system with a new one - that is literally taking it out, and putting in a new one - a battery which I SUPPLIED. So I get billed R250 for this visit - for WHAT? Changing a battery (that I supplied?). Asking him about the panic button? The technician wrote, on the Invoice, that he swapped the battery, checked the APP and tested. I called ADT after the visit - trying to find out why I was billed. The Technician was contacted via the call centre lady - he said he would call me back - which didnt happen. I called the Call Centre AGAIN on 27 January to find out AGAIN, why I was billed. The lady said she'd call me back - surprise surprise she didn't. I pay my premium EVERY MONTH, but the moment one needs assistance from ADT - no show. Please contact me a sort out this nonsense. I should not be billed. And if you're charging me R250 to change a battery - pleas see if you have a job for me! This was a REPEAT visit from 10 January.
244 replies
Review Distribution
5 Star
5 (15.625%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (12.5%)
1 Star
23 (71.875%)