RM
Roan M
Active since Jun 2011
5
Reviews
0
Industries
Reviews
5 reviews62 months ago
Just Don’t...
Annette Laing manage our 5-unit body corporate. They are USELESS and don’t engage on any feedback. They’re great at sending levy invoices so that they can get their management fees paid but when it comes to repairs and other issues, easy to wait months to have them resolved and not at all professionally either.
0 replies
68 months ago
A much-needed service in SA
I cannot tell you how great Takealot have been, especially in lockdown. They are always well-priced and reliable. We even bought a new tumble dryer through them recently and it arrived and wouldn't spin for some reason. We logged a replacement call through the app and within two days we have a brand new machine, no questions asked. I think they have struggled with stock/suppliers so the delivery times have gotten a bit longer but they are always clear in the communication of what the reason for any delay is & when you are likely to receive it (before you actually order!) and even then they sometimes get it to you sooner. Great job guys!
0 replies
69 months ago
Platform/technical issues let the whole offering down
I recently spoke to Meshen Chetty and although he was courteous and tried to help, the platform is really what let's the whole Discovery Insure proposition down. Shortly after I joined, they updated the entire points system and therefore the app. There was a period of around a week where there was simply no data in my app and I had to phone back a few times to confirm that everything was still tracking. Following that there are inconsistencies in the scoring that I have actually given up on trying to unpack and adjust. My status has been wrong since I joined. Now this month my fuel spend has not tracked into the system despite me having swiped my card at a BP service station and I have shared the resulting receipts with the Insure team via email and 3 days later no response. Was also told that I need to go back to a Tiger Wheel & Tyre to get another card as mine seems to be faulty (I only got it last month!) Quite frustrating and I will be calling the call centre AGAIN today to try and get this resolved. Just hoping the rest of the bugs normalise in the next month...
106 replies
78 months ago
Great Service!
Thank you so much to Chantelle Groenewald for assisting me on a recent issue. I had some issues getting the required details from the veterinary practice which meant that the 30 day timeframe for claim submission had actually lapsed. Instead of hiding behind T’s & C’s they understood that this was beyond my control & processed my claim successfully. Thank you - great service!
105 replies
103 months ago
Issues Experienced but handled expertly
Relatively recently I bought a car from Craig Douglas at Motorport Bayside. It is a great car but shortly after purchasing I had issues with leaking in the cooling system. It has been a journey to get this finally resolved but Craig's attitude throughout has been fantastic. He has been responsive and supportive, given me loan cars during repairs, and has even covered the personal shortfall to an Audi specialist repairer when the warranty didn't cover things 100% I can whole-heartedly recommend Craig and his team at Motorport Bayside when you are next line for a second hand car. He truly is a rare breed that puts customer service at a high priority - not something South Africans are used to :)
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
1 (20%)