RK
rushda K
Active since Jun 2011
74
Reviews
0
Industries
Reviews
74 reviews4 months ago
Vodacom Account
Recently I app**** for a contract and was declined due to the account being in legal status. A complaint was logged on Hello Peter, I was contacted and advised that the account had been settled and was actually in a credit balance, the lady advised that she will contact the legal department and have them remove the legal status, which has not been resolved as yesterday I app**** for a fibre line and was given the same story. I personally feel Vodacom is not professional and conducts consumer accounts poorly. This is impacting poorly on my credit profile, and I do not think it is fair that I being the consumer is treated so poorly, Vodacom resolve this issue, or I will have to look for other service providers as customer service lacks poorly in your company.
53 replies
5 months ago
Vodacom Additional Line
I called Vodacom regarding an additional line on my contract only to be told that it cannot be processed as this account is in PRE-LEGAL!!!! This account is currently in a credit balance so how does it fall under PRE-LEGAL The service from Vodacom is deteriorating daily, staff is unfriendly and very unhelpful, called 0821946 cannot speak to an agent because the account is in a credit balance. why does the customer always wrong???
177 replies
6 months ago
Poor customer service
Called last week M5n Lakeside mall asked the consultant about information regarding a contract on a Samsung 25 ultra to date he has not called or messaged me
0 replies
7 months ago
Vodacom data 9
Every month I get a set allocation of data but on the 1st of every month the data that is unused does not get carried forward, this is becoming frustrating, I would appreciate it if this can be resolved ASAP Every time I call they say it's an allocation problem which I doubt
106 replies
9 months ago
Vodacom Accounts
Been a loyal customer of Vodacom but will now migrate to another service provider Vodacom had cancelled my contract without communication , took away the airtime that I accumulated and data Very frustrated as there was an incorrect billing , service is upto ****
218 replies
11 months ago
Vodacom Fibre
Towards the latter of March 2025 to cancel my fibre account on the 1st of May 2025 as i was relocating , I received a call from the fibre dept to advise that my cancellation has been accepted. In April i then received a call to say that my cancellation would only be effective in May 2025 as i need to give a 30 day notice period, after me calling and advising them in March 2025. I had moved out of the premises on the 30th of April 2025 and was still billed for the entire month of May which is unacceptable , the service of Vodacom is becoming pathetic, why must I pay for the service when it was cancelled and I have not used it, is this the way Vodacom makes money ???
380 replies
13 months ago
Unsatissed customer
On the 12 of february 2025 in to advise that I cannot after the price increase , long story short Vodacome gave it to me at R599 for the next 12 months , now the bill looks like R1200, they only captured the app**** in March now where do I get R1200 to pay this account , Vodacom fibre is pathetic and they never resolve any queries
212 replies
13 months ago
Customer Service
Add posted on social media for electricity units , the staff cannot help even the machines belong to them , ****, they should close down , representatives are rude They will come up with stories, just a ****
0 replies
14 months ago
Fibre
Vodacom has billed me incorrectly as to the word that I will pay R599 pm now I'm billed R1170 I am really going back and forth and would rather go with LTE with another service provider is pathetic , they promised me a back up for downtime now the story is they charge for it , being such a reputable company service is pathetic, I am still waiting for the downtime credit which was never credit to my account yet I am 1 day late on paying my account vodacom discounts it, they either fix this Sh*t or I will look for another service provider several people from hello Peter called and has never given feedback, does vodacom need these consumers business or not
177 replies
14 months ago
Nedbank - Declined Fee
I am being charged a declined fee of R20 p/d (R10 * 2 declined fee) I have called the bank and was advised that it is a Netflix subscription. my netflix account is active I cannot fathom why it a debit is being returned. after speaking to the call centre they now want to charge me for a new card , as an unemployed person I am finding it financially difficult to maintain this declined, last month being January 2025 i paid +-R400 this is now becoming unacceptable.
0 replies
Review Distribution
5 Star
2 (2.7027027027027026%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (12.162162162162161%)
1 Star
63 (85.13513513513513%)