SP
Sheldon P
Active since Jul 2011
18
Reviews
0
Industries
Reviews
18 reviews14 months ago
Personal health paths - Linking watch to app error
I have tried numerous times to link my Huawei watch to the discovery app for my health paths. I have called numerous times and when they put me through to the correct dept the call cuts. I been to the discovery store in century city 3 times. And the last time on 18 Feb 2025. Andrew logged a call for me by calling the call centre and taking my details. As per your website personal health paths don't require vitality. I'm not a vitality customer but I do have my medical aid with discovery. Both the health and normal discovery app doesn't work to link my Huawei GT3 watch. Even the store has tried to help, showed where it should work and they have also raised the question about if vitality is required to access personal health paths. It's been more than a week and I have had no feedback on my call that was logged. It makes not sense that the personal health paths was launched but can't fully utilise it.
53 replies
17 months ago
False Advertising and no communication
Adverting product 104667198 1 Litre Tray Sipper Cup for R 99.99. The advert was posted on Instagram on 29 Nov 2024 but it's not available in stores, asked at 3 stores already and it's not listed on the online store. I commented on the post on 4 Dec to find out where we can find the item, no response. DM'd on Instagram on 5 Dec, and no response. This is false advertising as you advertising a product that was never available.
112 replies
20 months ago
Spam
Stop sending me spam sms's. I received 4 today alone. I'm not a client and I have not signed up to any marketing. This is *******. Where did you get my number.
0 replies
20 months ago
SPAM SMS
I'm receiving SPAM SMS's from your bank. I don't bank with you. I received this now: "Dear Client, Ithala is open and operates normally to serve you. Your deposits are safe, and you can continue to transact through all our channels. Ithala is an authorised FSP No.17139". Stop the SMS's.
53 replies
27 months ago
False advertising - Delivery Time Frames
I placed an order & paid on 22 Jan (Click and Collect). It was only processed on 28 Jan and shipped on 29 Jan. Which one your website says 4-7 working days. Today is working day 8. I contacted your WhatsApp customer care, they tell me it's 5-7 working days from processing. I asked to be directed to where on the website it says it this. The agent just said its 4-7 days is MrPrice side and then 5-7 days for the courier. They couldn't direct me to the t's & C's where this is stipulated. My issues, it took 6 days to process the order. Then the time frame you supposed to delivered to the store is not adhered to. The customer care could not tell me where the parcel currently is nor direct me to the where the terms are stipulated on your website. It's totally unacceptable, if you can't manage your online store properly then rather don't have that option.
58 replies
31 months ago
Private Number Calls selling insurance to a Data SIM number
I keep receiving private number calls to my data SIM, from some blue company on behalf of old mutual to sell me insurance/funeral cover. No one has this number as its a data SIM, clearly my information has been sold by Vodacom to you. Please remove me from your marketing database.
131 replies
47 months ago
SPAM
Please remove me from your marketing database, I'm receiving spam SMS's that I didn't opt in for: Sanlam Indie Life covers you from just R300pm. Up to R10m cover with Wealth Bonus. Reply YES for a call or click https://snl.am/TWLQA. Stop to 36503 FREE
402 replies
50 months ago
Changing contract pricing
How can you change contract prices mid contract? Where in the t&c does is this specified? You signing a contract for a specific price for the duration of the contract term. "Hi, from 1 April 2022 there will be a price change to your plan. View it here: https://bit.ly/3M4JFGy. We're also enhancing the value you get by combining CLIP and Contract Cover, for a total of R15pm. To opt out, SMS CONCOVOFF to 31050. T&Cs apply"
159 replies
51 months ago
Vodacom full admin lock activated
Received a SMS saying full admin lock activated. My account is paid by debit order so it's not in arrears. The call centre was useless at helping me. Highly frustrating.
159 replies
58 months ago
Spam SMS
Hi, I just received this sms from number 078 713 0870: "TymeBank:Congrats ! You've earned 3000 PnP Smart Shopper points in your TymeBank debit card.Tap https://bit.ly/Bnk_Tyme to REDEEM,Exp July 31st.T&C's Apply". I don't bank with Thymebank nor have a PNP card linked to my details. Please remove from your marketing database. Else be aware there is fraudulent Sms's going out if its not from your marketing team. Thanks.
212 replies
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