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Active since Jul 2011
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14 reviews9 months ago
Henja Schaap Took My Money, **** for 6 Months, and Returned My Dress Untouched⁹
In January, I gave Henja Schaap my wedding dress for alterations. He was hired and paid to take in the hem, fit new cups, and add a few cosmetic diamante stones to the bodice. Essentially, that is a very quick and simple request. Henja confidently claimed he had worked on dresses for Miss South Africa, claimed to have an internationally well known reputation as a designer and even claimed to have designed outfits for England's Queen Elizabeth and the Princess of Monaco. He showed me 2 dresses in person that he claimed to have designed, which albeit were very impressive, and this gave me the impression that he was a professional. Based on that, we trusted him wholeheartedly. He was promptly paid in full and on time. Over R2000.00. For six months, we followed up. I have WhatsApp proof of every single message ever sent to him where we had tried to arrange a date and time to set up a fitting where I would wear my dress with my chosen wedding shoes so he could take the measurements for the hem to be taken in. I have messages showing where I had told him I had lost a bit of weight and was concerned about the initial cup size I had fit as I was worried it wouldn't fit. Every single message was ignored, and if it wasn't ignored, it was met with outrageous excuses. Excuses such as him being away in Lesotho for weeks, then upon returning from Lesotho more excuses such as him suffering from a heart attack and being hospitalized for 3-4 weeks, then more excuses about going straight to KZN following his heart attack and THEN being snowed in and unable to drive from KZN back to Gauteng, (it snowed for a day or 2 and cleared up in the same time), and then, the last excuse, supposedly the death of 2 friends simultaneously in 2 separate, unrelated incidents. Not once did he show us a photo or proof of progress despite numerous requests via WhatsApp. He always assured he'd send a photo but never did. I was constantly reassured in WhatsApp messages that my dress was 100% complete aside from the hem needing to be taken in. Henja told us that the cups had been replaced, the diamante had been added to my dress, and that all that was outstanding was the hem. I eventually decided that I just wanted my dress back whether the hem had been done or not and told Henja as much. On the 9th of July 2025, I phoned Henja, and was again reassured that my dress was ready (aside from the hem) and that I could collect it on the 10th, the 10th came and I was told about death of the 2 friends. He asked to move the collection to Saturday, the 12th, and I gave him the benefit of the doubt. On Saturday, he sent a voice message via WhatsApp saying he was still dealing with the paperwork regarding his late friends and asked to move the collection date to Sunday the 13th, which I agreed to. He advised he would send me a message on Sunday morning first thing to confirm a time. When I hadn't heard from him, I sent him a message on the 13th at 8:50am asking what time I could collect it, he read it/ignored it. I called him at 12pm that day, and the conversation very quickly turned verbally abusive. When I expressed my frustration and disappointment, he unleashed a tirade of verbal abuse on me, labeled me a "hysterical little girl" who just wants to be hysterical, made comments that my wedding dress isn't even "that pretty" and didn't understand why I was "so upset". I was literally in tears on the call and he told me that he was "done doing a favor for me" (there were no favors, he was paid in full to do this work) and advised me that he would send me a message on Monday the 14th with an address and time to collect my dress. I'd like to mention that during this call on Sunday the 13th, he again assured me that the work on my dress had been done (cups and diamante) and that all that was left was the hem. I have 2 separate witnesses who heard this abusive conversation and his false promises of my dress being partially complete. Fast forward to Monday, the 14th, we received an address to collect my dress. I stayed in the car, and my fiance got out to accept my dress from Henja. Henja again confirmed verbally to my fiance that the cups had been replaced and the diamante had been added when he was asked face to face. Henja handed over my property and then very quickly returned to the house he had told us to come to. My fiance handed me a black trash bag. What we received was disgraceful: 1. The dress was untouched, in a trash bag. 2. A Ziploc bag was pinned to it with two loose bra cups and a handful of loose stones. 3. No cups fitted, no hem adjusted, no diamante added depsite his numerous verbal and written promises that it was done. To add insult to injury, he blatantly **** about the nature of the loose stones in the ziploc bag. Henja claimed they were Swarovski Crystals and that I should "be grateful" to have gotten them at such a cheap price. Henja made me feel guilty about these stones because he gave the impression that they were worth much more than the amount we had paid and went on and on about how ungrateful I was. I have no expert knowledge about Swarovski crystals and can not tell them apart from rhinestones, so I believed I had Swarovski crystals in my possession as he had claimed. I did not. I had the standard, average, run of the mill, glue-on rhinestones. To add, in my first and ONLY consultation with Henja, I NEVER asked for Swarovski crystals to be added. I was happy with standard rhinestones. But Henja insisted on it and said he had a source where he could get “Swarovski crystals at a *****" and I stupidly fell for it. I hadn't been ****med by him as yet and had no reason to doubt him. The "crystals" he provided are, in fact, cheap glue-on rhinestones, which was confirmed by a professional today, the 18th of July. I've had no other choice but to take my dress to someone else, an actual reputable dress maker and seamstress because my dress still doesn't fit right. My new seamstress advised that she will not be using the stones provided by Henja because glue-on stones will fall off, so she has to go back to the drawing board and start from scratch. So again, I will be out of pocket by another 2grand or so to get the alterations done that I had PAID HENJA TO DO. He ****. Repeatedly. Took our money. Did no work. Misled us from day one. When we gave Henja the opportunity to refund us back the money minus the cups and rhinestones, he blatantly refused, got even more verbally abusive, and resorted to blocking my fiance and I on WhatsApp. When I posted about this on his Facebook page today, the 18th, he blocked me on Facebook a couple of hours later. A guilty person wouldn't need to block and hide and dodge if they were innocent. This wasn’t JUST a delay. It was a deliberate act of dishonesty and *****. Henja was completely aware that he was lying to us and misleading us the ENTIRE TIME, yet told the most convincing lies and came up with convincing stories until it all came to a head and became very clear, we were being conned. Whilst I have the option to pursue this matter legally through the small claims court, I feel more compelled and convicted to post and warn others off him: do not fall for his smooth talk and **** credentials. Always demand transparency and proof. Do NOT pay him in full, which he demands before any work takes place. If you do a quick Google search about Henja Schaap, you will find results about him accepting payment, non-delivery, and verbal abuse to clients (and people who worked with him). All of which I experienced. I wish I had done my due diligence and found all of this before we paid him and got ****med, but I guess this is just a very painful lesson for me, one which I hope no one else has to experience. Henja, should you ever read this, I truly hope there's a part of you that can admit that you know that what you did wasn't just morally and ethically wrong but blatantly *******. You openly ****med and de*****ed us. You have NO integrity. You have NO honest work ethic, and if I can't get through to you logically or even legally, just KNOW that what goes around comes around. Your actions were appalling and disgraceful and you should be ashamed. Also, just remember, despite your public claiming of what a good and honest Christian you are on Facebook that God sits high and sees all.
0 replies
12 months ago
Chazlinn Van Wyk was fantastic, she got my claim approved in under an hour, was very prompt with her service and feedback
Chazlinn Van Wyk was fantastic, she got my claim approved in under an hour, was very prompt with her service and feedback. Every consultant should be like her. What a pleasure it was to deal with her. Thank you again.
58 replies
32 months ago
Dumisani Ndumela Client Servicing department.
If I could give an infinity of stars I would. Dumisani Ndumela was amazing, efficient and professional. We moved to Discovery from another company and I have never had a single days worth of trouble or issues. I urge everyone to consider moving to Discovery Insure. THANK YOU Dumisani and Discovery for the amazing service as we've come to expect. Discovery you have a TRUE asset Dumisani!
131 replies
32 months ago
OnePlan is the best - and special mention to Mbali Fatyela
If I could give 100000 stars I would. Mbali Fatyela was ABSOLUTELY amazing, efficient and constantly communicated with me. I moved to Onelan from another company and I have never had a single days worth of trouble or issues. I urge everyone to consider moving to OnePlan. THANK YOU Mbali - OnePlan you have a TRUE asset here, she deserve a bells and an increase!
131 replies
32 months ago
Phamela Dlamini
If I could give 100000 stars I would. Phamela was ABSOLUTELY amazing, efficient and constantly communicated with me. I moved to Discovery from another company and I have never had a single days worth of trouble or issues. I urge everyone to consider moving to Discovery Insure. THANK YOU Phamela, Discovery you have a TRUE asset here.
131 replies
34 months ago
I was assisted by Lindokuhle and he was absolutely fantastic in providing me with feedback
I was assisted by Lindokuhle and he was absolutely fantastic in providing me with feedback. The service was impeccable and I am very happy with the outcome
60 replies
37 months ago
Excellent Service - Discovery Insure - Lerato Sebiloane
I am so glad I moved to Discovery Insure. I have never had a single days worth of trouble from them. The service is incredibly good, the customer support agents are very friendly and knowledgeable. I just specified 4 items in less than 5 minutes with Lerato Sebiloane who was an absolute pleasure to deal with - he is the prime example of the kind of service you will get.
53 replies
40 months ago
Excellent Service from Abigail Kemp
Abigail Kemp assisted with our claim for my earbuds, and it was approved in 1 day. The service is incredible from Discovery, we have not had a days worth of trouble and always get excellent customer service! Thank you Abigail for your superb service and speedy resolution!! So glad we made the move to Discovery Insure
132 replies
44 months ago
Supersonic are frauds and thieves. MD Miss Nicholas doesn't even know whats going on in her company!!!!
I cannot deal with Supersonic anymore. They cancelled our wifi line on the 31st of July 2022. They only reactivated our line again after 10 working days, about 100 calls to the call center AND we even went to their head office in person. They tried to blame Vumatel for the cancellation of our line, it WAS SUPERSONIC. They confirmed in person we would not be charged for the 10 days we had no WIFI service. Due to SUPERSONIC cancelling our WIFI LINE, we spent over R1200 on data so I could work from home!!!! They have JUST sent us an invoice of R1200, we normally pay R895 per month, they are NOT only charging us for a full months service but an extra R200. When we call the call center, NO ONE CAN TELL US WHY!!! NO ONE CAN HELP US!! THEY TELL US TO ESCALATE THIS IF WE ARE NOT HAPPY WITH IT. NO MANAGERS CALL US BACK. NO ONE GIVES US FEEDBACK. WHEN WE TRY TO CANCEL WITH THEM, THEY TRY TO CHARGE US A CLAWBACK FEE OF OVER R2500. THEY ALSO WANT TO CHARGE US FOR THE ONT BOX THAT VUMATEL INSTALLED.... WHY???? THE BOX BELONGS TO VUMATEL, NOT SUPERSONIC. WHY DO THEY WANT TO CHARGE A CLAWBACK FEE??? WE DO NOT HAVE A CONTRACT WITH THEM. WE WANT TO CANCEL AND GO SOMEWHERE ELSE BUT THEY LOCK US IN WITH CLAWBACK FEE'S AND OTHER RUBBISH FEE'S. WE WANT TO GIVE ONE MONTHS NOTICE AND WE ARE TOLD TO PAY OVER R2500 AND OTHER AMOUNTS????!!! MEGAN NICHOLAS, YOU ARE THE HEAD OF THIS COMPANY. WAKE UP TO WHAT THEY'RE DOING TO CUSTOMERS!! DO SOMETHING ABOUT THIS NOW!!!! STAY FAR AWAY FROM SUPERSONIC, IT IS THE WORST DECISION YOU WILL MAKE.
222 replies
48 months ago
Do NOT insure with IWYZE!!!!
If I could leave no stars I would. I have had 2 claims placed in in one year - Iwyze will find every single excuse under the sun to not pay out claims. DO NOT INSURE WITH THEM. RATHER PAY EXTRA AND GET THE INSURANCE YOU ACTUALLY NEED! They are nothing but conartists. Their service is absolutely shocking, claims managers think they are above you and will either NOT speak to you on the phone or email you. They flat out refuse to speak to us and instead ask their poor consultants to do their jobs. We have followed all their rules and played by the book - we are cancelling with them and I cannot wait to not hand over my hard earned money to them anymore.
74 replies
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