ML
Mike L
Active since Jul 2011
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Poor Customer Service – Blue Valley Mall Family Store
I am a regular shopper at your Blue Valley Mall Family store and have always found the staff to be friendly and helpful. Unfortunately, my visit on Friday was a very different experience. After paying for my shopping by card, I picked up a chocolate bar to pay for separately, with the intention of getting some change. The moment I explained this to the cashier, I was met with a dismissive "Yo" and a look that made it clear she viewed my request as an inconvenience. I handed her R50 and asked for as much change as she could give me. She then said something in another language to a colleague before informing me that she would not give me change — ultimately handing me R30 in notes and a single R5 coin. The till was visibly full of change at the time. I want to be reasonable: I would fully understand if there were no change available, or if there is a store policy against providing change. But neither was communicated to me respectfully. Instead, the interaction felt dismissive and, frankly, humiliating. The standard of service I received on this occasion fell well below what I have come to expect from this store, and I hope this is addressed appropriately. For reference, should you wish to follow up: cashier number 25050254, 13 March at 13:06.
53 replies
1 month ago
Disappointing Visit to Grey Owl – Hygiene, Service & Food Quality Concerns
Judging by the numerous 1-star ratings on this page, slow service speed appears to be an endemic issue at this branch — something I have personally complained about before. However, my visit yesterday morning revealed problems that go beyond speed entirely. I visited the Grey Owl restaurant with my wife and was met with cleanliness standards that were simply unacceptable. The floors were visibly dirty — the kind of mess you'd expect after a late-night event — and a plastic number display was lying on the floor for the entirety of our visit, only picked up as we were leaving. When we sat down, the table was unclean. We used our own napkin to wipe it down, and it came away completely black. Regarding our order: my wife's Grand Chicken Special arrived with missing ingredients. When she returned it, the staff member she dealt with appeared unsure of what the burger was supposed to contain. The "resolved" burger was returned to her with the missing items simply placed on top — no effort made to remake it properly. To make matters worse, the napkins provided by the store had a strong, unpleasant odour that raised genuine hygiene concerns. I expect a response outlining what corrective action will be taken. These are not minor inconveniences — dirty tables, foul-smelling napkins, and undertrained staff are health and safety issues.
0 replies
9 months ago
Here we go again. Poor speed.
Here we go again. Took you guys over a month to connect me after the router broke, now with the 5G uncapped package, i am only able to get up to 10mbps. I have been chatting to someone through Mybroadband to help resolve the issue, but they are no longer coming back to me after countless troubleshooting steps. How is it that I am getting this poor service whenever I try to get service from you?
495 replies
11 months ago
Pity the fool who subscribes to Rain.
This is the third—and final—review I will be posting on this issue. I have never experienced such appallingly poor service as I have from Rain. In a country where customer service standards are already low, Rain somehow manages to set the bar even lower—making every other service provider look competent by comparison. For more than three weeks, I have had no internet service. Despite countless phone calls (at my own expense), emails, and formal complaints, the issue remains unresolved. Each time we contact Rain, the process is the same: – We're asked for the router model (information Rain should already have on file), – Then told to restart or reboot the router (which never works), – Then promised that the issue will be escalated. After that? Silence. No follow-up. No resolution—until we chase them again or resort to posting on platforms like HelloPeter. And then the cycle repeats, again and again. After weeks of this frustrating and unacceptable experience, I have now formally requested that my subscription be cancelled and that I be refunded for the most recent debit—as I have received zero service in return. Rain, your lack of accountability, communication, and basic support is disgraceful.
116 replies
12 months ago
Service non existing
The worst service experience I've ever had — and that says a lot in a country where service standards are generally low. Just over a week ago, I received a replacement router after my previous one stopped working. This followed several complaints I had already lodged about poor download speeds, going back more than a month. (The replacement was only sent after I escalated the issue via a Hello Peter complaint.) The new router came with a SIM card — but despite endless efforts, Rain has been unable to get it working. I have logged countless tickets through the app, had tickets automatically logged via their website chatbot, and spent hours on the phone with agents troubleshooting the problem — all with no success. After every interaction, I’m told the issue has been escalated, yet nothing ever happens. When I follow up, they no longer even have my router or SIM details on record. In the meantime, I’m forced to rely on expensive mobile data and hotspots across multiple devices just to be able to work. I’m also wasting airtime repeatedly calling them, since they never bother to call back. At this point, cancelling the service feels like the only viable option. Rain clearly has no interest in fixing the problem.
1952 replies
12 months ago
Slow speed and no service
I contacted Rain in March about some seriously slow internet speeds I have been experiencing on my Premium 5G package for which I pay over R800. The advertised speeds are up to 100mbps, but I was consistently getting around 10 mbps (ticket 2045604). They never got back to me, even when the ticket was escalated through their website via the bot. Today, the router is not powering on so now I have no internet. Why is it so difficult for Rain to just do the basics and respond to queries? Please have my issue resolved!!
638 replies
13 months ago
Poor service/no feedback.
It has been nearly 3 weeks and I am still waiting for feedback on my damaged electric gate, fence and lights damaged from the tree that fell over during the rain storm. Why is this taking so long?
222 replies
17 months ago
Unasked for SMS's
I get sms's from you guys' multiple times a week and keep blocking the number. Yet still the messages come through. Are you changing the numbers you sms from to circumvent the blocking? PLEASE STOP SENDING ME SMS'S!!!!!!!!!!!!!!!!!!
112 replies
45 months ago
5G dialup speeds
This entire year I have been having serious issues with my 5G connection. I am supposed to get "Up to 50Mbps", yet I average between 1 and 5 (on a good day) Mbps. Logging tickets on their app is pointless as no one ever gets back to you. Only through mybroadband forums was I able to get some responses. After they replaced my router a few months ago, the terrible speeds persist. I would advise against anyone making use of them as an ISP as it is not value for money. I will probably have to move to another provider as Rain is not interested in resolving the issue
134 replies
54 months ago
Laptop dropping connection to MTN network
Took out a new contract for a laptop just over a month ago. I have experienced some problems with the cellular network disconnecting randomly whilst using it. I took it to a MTN store in the Mall @ Reds. They had issues opening the sim slot and eventually got it opened. Tested the sim in a cell phone and declared the sim to be working perfectly. I told them I believe the issue is with the laptop but they could not help me with it. They told me to call the call centre. Which I did. After speaking to 5 different people who did not seem to understand my issue they tried to get me to take it to a store. I told them the store would not take the unit in for assessment. Eventually someone told me that they will have the laptop collected. It has been more than a week an I have not had any collection take place.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)