JH
Janine H
Active since Jul 2011
25
Reviews
0
Industries
Reviews
25 reviews15 months ago
Old Mutual run around
I have put through a claim at the end of October and to date the claim has not been completed. I have made numerous calls and keep being given different explanations. Old mutual does not offer any correspondence, I have to keep calling to follow up. Huge inconvenience . Today was no exception as the call centre agent I spoke to was not very helpful or empathetic as she seemed to be frustrated with me, as if I enjoy calling everytime to follow up. After being told that status of claim is Auth to pay since the middle of December and told the same thing on 10 January 2025, today I am told that the payment was done on 30 December. This is so frustrating. I am requesting for this to be investigated as the payment never reached my account.
56 replies
18 months ago
Sihle Ntuli-Nedbank- Thank you
I had an issue with a 3rd party bank and I have to commend Sihle Ntuli for her professionalism and kind assistance in resolving the matter. Thank you very much, you have restored my confidence in Nedbank. Reference 87677932
0 replies
18 months ago
Nedbank of NO HELP
I bank with Nedbank and a 3rd party bank had them suspend my account and put a hold on my funds. Firstly I did not receive any call from Nedbank regarding this suspension,all I received was an sms advising to call the call centre. I called the call centre and was referred to the branch, I went into the branch and was told that they cannot assist me,I must call the call centre. I had to basically investigate myself as to why my account was suspended and funds blocked. I sent through all the documentation proving that the suspension should not have been done. All this took place on 3 October and still my account is blocked. Nedbank had not made contact with me-even if it were just to acknowledge that the documents have been received. I had to call them. I sent through a complaint and received an explanation that this matter will take 6-8 weeks to resolve. This is inconvenient,frustrating and extremely disappointing especially since I have sent through all that is required and that proof that the request to block my account was unfounded. Nedbank has left me to feel that I have absolutely no support from them as my bank of choice and have provided no form of customer service. My account needs to be unblocked,my funds released and my app needs to be made active again. Please do not ask me to go into a branch because I have wasted enough of my time running around. Extremely disappointed and highly frustrated.
0 replies
26 months ago
Awesome service
BLC tuition centre on the Bluff has been absolutely awesome with their ethics and service. This tuition centre has an awesome principle and amazing tutors. I would highly recommend them
0 replies
26 months ago
Very happy with service. Awesome Principle and tutors
BLC is a tuition centre based in Bluff Durban. My kids attend this centre and I have to commend them for their excellent ethics and service. I have noticed a great improvement since my kids started attending and would highly recommend them.
0 replies
26 months ago
BILLING FOR A SERVICE THAT I REQUESTED BE CANCELLED
I have been speaking to so many different people in this company to get my account closed. I sold my car in 2021 and to this day bo help. I have sent numerous emails and nobody responds. I have asked for a closing balance in 2022 and in 2023 I was given a closing balance, I made the payment, was told telephonically that once payment is made my account will be closed. Once payment was made and I sent proof of payment I sent an email requesting confirmation of receipt and closure of the account and nobody responded. I get another call today with a statement reflecting that I have been billed to February 2024 and no reflection of the payment that I made in 2023. This is absolutely outrageous. I refuse to be ****med like this by your company. I have informed you over and over of closing this account. Fidelity needs to sort this out. And to add insult to injury I must still deal with the horrible attitude of your call centre staff. This company is ripping me off and I am not prepared to be billed for a service that I am not using and because of your incompetence.
0 replies
29 months ago
Funds paid into wrong bank account.
I put through a claim for pet insurance to which the claim was approved. I received an email stating that funds will be paid into the account which you debit monthly. The funds were paid into the wrong bank account which is not the account that you debit. I do not have access to this account, I no longer have that card. I sent an email a week ago and I called and was advised that the query had been escalated and I will receive a call. Till this day I have received no feedback. I am asking Outsurance to pay the funds into the correct bank account and not make your error my problem. This is unacceptable as I should not be the one that has to chase after you for an error that you made.
387 replies
34 months ago
Pathetic Service, Rude workers impossible to contact
No contact , no response to email and rude workers. I emailed your address that you have on your site and have received no response. I called the number on the website and no answer. The service is pathetic. Your worker Happiness Sthokozile is absolutely rude and I must use my hard earned money to pay for this disgusting service. I am absolutely disgusted in your non service and bad treatment of customers. I need this contract to be canceled immediately. I started the contract in July 2022 and it was for 12 months and now I am being told that the contract ends in August 2023. How on earth is that calculated. That would be 14 months. This contract needs to be canceled and done so immediately because 12 months is now up.
0 replies
42 months ago
Poor customer service and return policy
I purchased a Defy Washing machine on 20 June 2022. I took out the extended warranty. On October 17 the machine stopped working and started showing an E13 error. I called Makro customer care and was given a reference number - 2720941. A Defy technician came out and advised after a few days that there is a problem with the pc board and they will need to order a new one. I told them that to have a problem with the pc board after only 4 months is a huge red flag and that I will return the machine to makro and get a credit so that I can purchase a new different make from Makro. I have since called Makro on 31 October 2022 advising them that I wish to return the machine and get a store credit from makro to purchase a new machine. I was told I will receive a call back from Makro. Makro has still not called me and all follow ups were initiated by myself. I have since called Makro on 3 Nov and 9 November and still have received no assistance. I was given another reference number 2732540. Makro informed me that they are waiting on Defy to advise whether they will issue me with a credit. My frustration is that I DID NOT purchase that machine from Defy. I purchased it from Makro. Makro has a 6 months credit refund policy besides the fact that there is obviously something very wrong with the product from the manufacturers side because for a pc board to stop working after 4 months is a huge red flag that the product is faulty. I am been given the run around whilst Makro and Defy sort out who is responsible. I don't actually care what arrangements are made between Makro and Defy. All I care about is that I paid close to R10 000 at Makro and Makro needs to refund my money. This is a major inconvenience for me. I must now wash laundry by hand while I have a washing machine serving no purpose in my home. I am requesting Makro to issue me with my credit. I will drop this machine off at your store in Springfield Park where I purchased it. Makro needs to contact me and get this rectified.
132 replies
42 months ago
Xtreme car rental are extremely helpful and the process is hassle free
Xtreme car rental are extremely helpful and the process is hassle free. I will always use Xtreme
132 replies
Review Distribution
5 Star
6 (24%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
18 (72%)