Active since Aug 2011
i bought a ferre gas stove on 16/11/23 and had issues with the stove from the start. reported in Dec 23 that when the oven light is on not one of the auto igniters work, a technician came out and could not solve the issue Ferre decided to exchange the the unit ( 18/01/2024) when i opened the box i found the unit is scratched as when the unit was packed the did not secure the burners and they were falling around damaging the stove top i emailed them and send them the pictures i then stated that its okay i am not worried about that so much as long as the stove is working. on 21/01/2024 i reported that the oven light works for 10 min and then it goes off . an technician came out over a weekend in Feb and replaced the light switch. 28/04/2024 i notified them that when both burners in the oven is on while using the stove on of the oven burners goes dead and you can not ignite it again have to wait 30mins before it will ignites. the technician made appointments with me and just never shows up or change his arrangement's one Sunday afternoon he tried calling me to come and look at the stove on that date i was not available. i am still waiting for them to come and look at the stove i asked for an refund but was told i need to contact Makro and they are waiting for an report from ferre. i would not advice anybody to buy a stove from them i am battling for 8 months now. and the email i ussed to lodge my complaints to is all of a sudden not working
my contract expired on the first of September i asked to cancel my contract and to move my number to pay as you go that took 3 working days on Thursday i reported that i can make calls send sms and whatsapp and go on to internet but can not recieve calls every time i am told sorry for the inconveniance and the matter has been escalated but today Monday the 7th September nothing has been done to sort this problem out still waiting for them.
<p>on monday afternoon i went online and chatted to an consultant the (consultand didnt even greet ) i explained to the consultant i want to amend my policy she took so long to respond that the system went ofline on tuesday morning i went online again i spoke to an consultant and requeted that someone call me please as i want to amend my policy i gave my nr but no one contacted me this morning i went online again and the same consultant as monday came online i requested again for someone to contact me i want to amend my policy but nobody called me this i feel is very bad service </p>
as from monday the 13th of july i had problems with my extra view after more that 22 calls and R600 of airtime i still dont have extra view iam paying for service that i dont have i layed complaint on there web site and was called back on saterday and sunday 18th and 19th but they could not solve the isue every one got a different story one super visor told me that my decoders is faulty and that they dont have ann complaints about extra view all my problems startred around the time they started with there system update on my last online complaint i asked for the managing director or ceo email adress so i can send him all the recordings. i was told to get an instaler to check my wiring i did that at a cost i then was told to take my decoders in to be checked i did that and still i dont have extra view i was told last nite to get a seperate supscription so that i can watch tv on toe seperate tvs but they have to chardge me for the extra supscription i feel that the service i got from them are poor and that they should not charge me for extra view that i cant use for almost two weeks now it seems that they dont know how to fix my problem
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